Adams Pool Specialties

Review: We hired [redacted] in May of 2011l to re-plaster our pool in a Tahoe Blue color. A year later, we noticed discoloration and different shapes appearing on the bottom of the pool. We called [redacted] came out to look at the pool and blamed the chemicals for causing the problem. They refused to correct the problem. Now, three years later the plaster is wearing off, there is no color left. I believe they used the wrong ratio of cement, sand and water. Our pool should not look like this. I want a refund to correct the problem, since [redacted] refused to resolve the issue.Desired Settlement: I would like a full refund for the amount I paid, so that we can have it re-plastered by another company. I heard this happened to another customer during the same time frame, they were going to take them to court.

Business

Response:

Please see attached records from 2012 forward on the customer's pool. The letter I rec'd from [redacted] on 9/19/14 clearly indicates her understanding that the pool finish was admittedly damaged by her pool service person, [redacted]. We had multiple inspections, conversations and email communications about her pool finish. [redacted] feels badly that her new pool plaster was damaged; however it is not the fault of [redacted] Pools mixing, material or installation. What the attachments do not show is that [redacted] originally installed the new plaster on May 27, 2011. We were called to inspect for the 1st time on July 1, 2011. Before our 1st inspection on July 1st, 2011, the plaster finish already appeared to have been damaged and there was nothing that could be done to correct or improve the finish. The only thing that can be done is to redo the plaster. I suggested that Mrs [redacted] contact her pool service person about their insurance or bond to cover such a cost since they had admitted to wrong doing that damaged her pool.

Business

Response:

Please see attached records from 2012 forward on the customer's pool. The letter I rec'd from [redacted] on 9/19/14 clearly indicates her understanding that the pool finish was admittedly damaged by her pool service person, [redacted]. We had multiple inspections, conversations and email communications about her pool finish. Adams feels badly that her new pool plaster was damaged; however it is not the fault of Adams Pools mixing, material or installation. What the attachments do not show is that Adams originally installed the new plaster on May 27, 2011. We were called to inspect for the 1st time on July 1, 2011. Before our 1st inspection on July 1st, 2011, the plaster finish already appeared to have been damaged and there was nothing that could be done to correct or improve the finish. The only thing that can be done is to redo the plaster. I suggested that Mrs [redacted] contact her pool service person about their insurance or bond to cover such a cost since they had admitted to wrong doing that damaged her pool.

Consumer

Response:

I am rejecting this response because: it isn't completely true. Yes, [redacted] admitted putting the wrong chemicals in after the start up, however we were under the impression that [redacted] worked for [redacted] at the time. He had just left [redacted], who had put in our hot tub, the same time the pool was being refinished. The chemicals had NO effect on the hot tub at all! The two surfaces feel completely different to the touch, which leads me to believe it was the product used to refinish the pool. Over the last three years the pool keeps changing colors, and the plaster is wearing off, while the hot tub remains the same. [redacted] in an e-mail says they will deeply discount refinishing my pool and send a plaster specialist to look at the pool as well. I am waiting to hear back from [redacted] on this. It would be nice to have someone from your office come and look at our pool. I have taken pictures to another pool company that says in no way did chemicals cause this huge mess. All I want is for it to be fixed and stop the finger pointing. I the consumer DID NOT do this to my pool! But I Have paid for it in more ways than one.

Business

Response:

We can only state information from our records as we did. I realize now that [redacted] did think that [redacted] worked for [redacted]; however, its a little confusing as to why she would think that if she did not pay [redacted] for the start up procedure. In addition, I personally sent [redacted] an email on 7/23/12 suggesting that she contact her pool service company about their insurance and bond to try to get coverage through them to resurface the pool. I just spoke to [redacted] and confirmed that we will have the [redacted]'s [redacted] representative inspect her pool on 10/9/2014 and I will provide her a quote to resurface her pool.

Business

Response:

We can only state information from our records as we did. I realize now that [redacted] did think that [redacted] worked for Adams; however, its a little confusing as to why she would think that if she did not pay Adams Pools for the start up procedure. In addition, I personally sent [redacted] an email on 7/23/12 suggesting that she contact her pool service company about their insurance and bond to try to get coverage through them to resurface the pool. I just spoke to [redacted] and confirmed that we will have the [redacted] representative inspect her pool on 10/9/2014 and I will provide her a quote to resurface her pool.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

As long as a reasonable quote is given to refinish my pool.