Adams Publishing Group

I requested my paper services to discontinue and my checking account not to be debited after the may bill.
I called the daily reflector 2 weeks prior to my bill being deducted from my checking account.I told them that I wanted to cancel my subscription. I called on 6/1/2020 and 6/08/2020 to confirm my paper would cancel and no further payments would come out of my checking account. I was told twice that no more money would be taken out of my account after may 2020. This is a month to month bill.I usually pay $16.05 a month. The daily reflector pulled $16.01 for some reason? A new amount changed by one penny will allow the amount to still pull through my account because they are pulling it off my debit card. I would think that someone forgot to stop the payment if the amount that usually pulls hadn't been changed by them. This is a prime example of why they are loosing my business.

Paid for paper, got no paper. Asked for refund, received no refund.
On 11-21-2019 my credit card was charged $51.36 for a year subscription to The Enterprise. I contacted them on Dec 3 complaining that I had not yet received a paper and they said they would start sending me papers. Last week I requested a refund. *** said she would process a refund. Now a week later, and electronic refund to my credit card, which would be almost immediate, has not occurred.

I pay for the newspaper for my mother who is elderly in *** County NC. *** area. She never gets her papers. No deliver on Sundays
We have contacted their offices multiple times with promises they will correct the problem. My mother is elderly and seldom gets her Sunday newspapers. This is ongoing and since they dont do anything about it we are very upset. To me this constitutes a form of fraud. Accepting money for services they don't deliver but continue to accept subscription fees . Sometimes they have delivered her Sunday paper on Monday. We don't want day old news. THAT IS NOT WHAT I PAID FOR.

Continued and repeated lack of delivery since March 2016.
I have subscribed to the*** Telegram since early 2016. Throughout the past 2 years I have received numerous papers delivered late or not delivered. I have communicated with Mr. Cooke's assistant on numerous occasions as well as the staff at the*** Telegram office in***. I've had a new carrier since January 2018 with service relatively good but recently (3 of the last 4 Sundays) the papers are not being delivered until after 8:30. I have been told by staff that they should be delivered by 7:00 AM. I've tried to reach out to Mr. Cooke but his number has been changed. I hope to hear from his assistant. I don't know if I'm being credited for non-delivery of papers when they are late or not received.

Auto-drafted without my consent! Says they will refund the $11.77 for something which was NEVER ordered in first place. 36 days= nothing refunded!
On 2/5 I has drafted from my account $11.77 for a newspaper subscription which I never agreed to. Of course when I called to have the issue resolved they stopped delivering immediately- therefore still holding my money for 36+ days for nothing (which I never agreed to in the first place). I did a one month trial which I paid for by debit because the agent "insisted" They needed a card on file for future if continued. He told me that there would be no additional charges to my account unless someone contacted me to see if I wanted to continue past the one month trial! NOT TRUE! They say they will refund it when I called 2/5/18- it is now march 12- no resolution. I have called over 6 times- each time being assured that it will be taken care of.

I paid for a years subscription but only got a portion of a year.
Last year I paid my annual subscription to Daily Reflector Bill said I was paid till 1,9 22017 and the year that I paid for should be up 1, 9 2018. When I got the new bill it said I was paid till 12, 26 2017. When I called about this I was told more expensive editions had been published so they took the cost off the time remaining in my annual subscription.