Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mr.*** response is once again not true and once again putting blame on us as he is clearly unwilling to take accountability as well as making up informationFirst of all my husband nor I called him or his workers profane namesMy husband called him “Buddy” and Mr*** went wild on the phone saying I am not your buddy.the word *** was NEVER usedWe are not stooping to his childish level with name callingHis men came and were fast and we did tip them BEFORE we saw the damage they caused which was about minutes after they left and we called IMMEDIATELY minutes later that very same dayNot a week laterWe clearly have phone records showing every call placed and what day and time the calls were madeWhen we spoke to the employee he advised us they would order parts and come back and would call us the next day which was totally acceptableTwo days later we never heard back and tried calling this employee s cell phone again and now he would not answer our calls so we called *** *** the owner whom immediately refused to accept the fact his men were indeed drinking alcohol while working on our property and most likely broke all these caps on the pool because they were intoxicatedI have shown Mr*** clips from our surveillance cameras that clearly support this claimMy pool is far from plus years oldIt was purchased at *** Pool on 5/4/per my receiptIt has been very well taken care of and the caps were in perfect condition until *** Ent took them off and broke them allWe did not sign any contract saying they were not responsible for breaking anythingThis company overall is very unprofessional, making up information that is not true, and he has been the one that was abusive to us from the very minute we called him with a complaintWhen my husband called him buddy he just does it out of habit Mr*** told him we made this personal now and that’s when my husband stated he will just involve his lawyer then because it was getting too difficult to come to a peaceful resolution with himI have supporting documents, photos, messages to back up the truth because Mr*** lies and is a very unprofessional businessman
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mr.*** response is once again not true and once again putting blame on us as he is clearly unwilling to take accountability as well as making up informationFirst of all my husband nor I called him or his workers profane namesMy husband called him “Buddy” and Mr*** went wild on the phone saying I am not your buddy.the word *** was NEVER usedWe are not stooping to his childish level with name callingHis men came and were fast and we did tip them BEFORE we saw the damage they caused which was about minutes after they left and we called IMMEDIATELY minutes later that very same dayNot a week laterWe clearly have phone records showing every call placed and what day and time the calls were madeWhen we spoke to the employee he advised us they would order parts and come back and would call us the next day which was totally acceptableTwo days later we never heard back and tried calling this employee s cell phone again and now he would not answer our calls so we called *** *** the owner whom immediately refused to accept the fact his men were indeed drinking alcohol while working on our property and most likely broke all these caps on the pool because they were intoxicatedI have shown Mr*** clips from our surveillance cameras that clearly support this claimMy pool is far from plus years oldIt was purchased at *** Pool on 5/4/per my receiptIt has been very well taken care of and the caps were in perfect condition until *** Ent took them off and broke them allWe did not sign any contract saying they were not responsible for breaking anythingThis company overall is very unprofessional, making up information that is not true, and he has been the one that was abusive to us from the very minute we called him with a complaintWhen my husband called him buddy he just does it out of habit Mr*** told him we made this personal now and that’s when my husband stated he will just involve his lawyer then because it was getting too difficult to come to a peaceful resolution with himI have supporting documents, photos, messages to back up the truth because Mr*** lies and is a very unprofessional businessman
Regards,
*** ***
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