Adams Small Engine & Mower Repair

Initial Business Response / [redacted] (1000, 15, 2015/07/20) */ *SEE ATTACHED [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to respond to the inaccurate information submitted by LB AdamsAlthough I fail to understand their reasoning of noting that I was " angry" I would like for the record to show that if in fact I was " angry" it would have made sense to be upset swing that LB Adams had my mower for several weeks and I had not heard anything from themCustomer service dictates that at some point the service provider should contact the customer letting them know the status of the work being doneI only heard from LB Adams once I called themIt is completely erroneous when the respondent asserts that I was told of the extra charge of $for the beltI was only told that they were waiting for a belt since no price was mentioned it would be reasonable to assume that it was included in the estimated amountI was told specifically by the respondent that the extra $typically isn't an issue therefore they don't disclose it to customersMy whole issue is I was never told about the extra charge and given the opportunity to decline or accept the extra chargesI do know that service providers are supposed to let customers know about any additional charges prior to work being doneI would also like to add that the mower was inoperatable within months of being serviced by LB Adams and is presently at another repair shopI fully expected for LB Adams to be non receptive to my complaint and to not refund my money but at least there is a record of this interaction for others to view and maybe consider a more reputable business for servicesLB Adams can keep the extra money that they stole from me I just want a record of their lack of customer service Final Business Response / [redacted] (4000, 22, 2015/08/12) */ Spoke with the business by phoneThey stand by their previous statementThere will be no refunds, the price charged and paid by the consumer was fair for the work that was done

Initial Business Response /* (1000, 15, 2015/07/20) */
*SEE ATTACHED*
Initial Consumer Rebuttal /* (3000, 17, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to respond to the inaccurate information submitted by LB Adams. Although I...

fail to understand their reasoning of noting that I was " angry" I would like for the record to show that if in fact I was " angry" it would have made sense to be upset swing that LB Adams had my mower for several weeks and I had not heard anything from them. Customer service dictates that at some point the service provider should contact the customer letting them know the status of the work being done. I only heard from LB Adams once I called them. It is completely erroneous when the respondent asserts that I was told of the extra charge of $20 for the belt. I was only told that they were waiting for a belt since no price was mentioned it would be reasonable to assume that it was included in the estimated amount. I was told specifically by the respondent that the extra $20 typically isn't an issue therefore they don't disclose it to customers. My whole issue is I was never told about the extra charge and given the opportunity to decline or accept the extra charges. I do know that service providers are supposed to let customers know about any additional charges prior to work being done. I would also like to add that the mower was inoperatable within 2 months of being serviced by LB Adams and is presently at another repair shop. I fully expected for LB Adams to be non receptive to my complaint and to not refund my money but at least there is a record of this interaction for others to view and maybe consider a more reputable business for services. LB Adams can keep the extra money that they stole from me I just want a record of their lack of customer service.
Final Business Response /* (4000, 22, 2015/08/12) */
Spoke with the business by phone. They stand by their previous statement. There will be no refunds, the price charged and paid by the consumer was fair for the work that was done.