Adams Stove Company

Product not functioning as advertised by owner. No solutions offered by office manager except to speak with owner. Owner will not return phone calls.I contacted Adams Stove to replace my existing basement stove with one that will burn through the night. [redacted] the owner recommended the DutchWest Model CDWXXXXXX to meet this need and eliminate the furnace having to turn on or the fire going out while at work or during the night. We began using the stove in November to find out it will only burn approximately 4 hours. It has a very small box that only holds roughly 3 small pieces. We have tried adjusting the damper, filling the ash tray and box with ash to suppress draft, and using the hardest firewood. No solutions have worked so we called the company. The office manager has said there is nothing they can do because it's already installed and we should have known before installing and using it. She has offered two solutions - sell it online and try to recoup as much of our losses as possible, and speaking with the owner. We have left dozens of messages with the owner but he has not responded to a single one. We wish to understand if perhaps there's a problem with our stove that can easily be corrected so that it functions as he promised us it would. If not, then we can discuss a suitable remedy given the circumstances. Yet, we do not get a call back. The office manager repeatedly says leaving a message "is the best I can do". When asked what other options we have since 3 weeks of leaving messages have resulted in no response she says "there's nothing you can do". When I told her that it leaves me no recourse but to contact the Revdex.com she said that doing so "may be the one thing that gets him to call you back".I'm not expecting anything more than what I was told I would be getting. I honored my part of the arrangement by paying in full in advance. Now I expect that Dave honors his part of the agreement and provide me a stove that functions as he promised it would. It cost me nearly $1,500 to replace an existing stove with one that operates absolutely no better than the previous. We're also paying for oil to heat the basement when the stove goes out. Both of these are exactly what we purchased the stove to prevent. We now have to set an alarm to wake up during the night to feed the fire as well as monitor it all through the work day to ensure it doesn't go out. Is it too much to ask to have the owner, who I'm told by the office manager is solely capable of remedying the situation, to provide a return phone?Desired SettlementEither correct the stove so it functions as you advertised or provide us with a refund of the stove and installation cost.Business Response Case #XXXXXXXConsumer: [redacted] XXXXX[redacted]Adams Stove Co108.5 Columbia StreetAdams MA 01220Dear [redacted]I am responding to the complaint filed by [redacted]. I would fast like to informyou that The Adams Stove Company was closed from December 22, 2014 thru and:inclusive of January 2015, as we have been every year for. the last 31 years. Mr. [redacted]. purchased the stove he wanted not the stove that I recommended or. for that matter the second stove I recommended. His decision is based completely on price.Mr. [redacted] contacted The Adams Stove Co. on April 8, 2014 fisting about a scratch anddent stove. I spoke throughout-the late spring and early summer of 2014 with Mr. [redacted],I always told him big best option would be a Pacific Energy Super 27. The 'smile stove he has in the upstairs of his home. Each conversation ended the same way; Mr: [redacted] didn

Product not functioning as advertised by owner. No solutions offered by office manager except to speak with owner. Owner will not return phone calls.I contacted Adams Stove to replace my existing basement stove with one that will burn through the night. [redacted] the owner recommended the DutchWest Model CDWXXXXXX to meet this need and eliminate the furnace having to turn on or the fire going out while at work or during the night. We began using the stove in November to find out it will only burn approximately 4 hours. It has a very small box that only holds roughly 3 small pieces. We have tried adjusting the damper, filling the ash tray and box with ash to suppress draft, and using the hardest firewood. No solutions have worked so we called the company. The office manager has said there is nothing they can do because it's already installed and we should have known before installing and using it. She has offered two solutions - sell it online and try to recoup as much of our losses as possible, and speaking with the owner. We have left dozens of messages with the owner but he has not responded to a single one. We wish to understand if perhaps there's a problem with our stove that can easily be corrected so that it functions as he promised us it would. If not, then we can discuss a suitable remedy given the circumstances. Yet, we do not get a call back. The office manager repeatedly says leaving a message "is the best I can do". When asked what other options we have since 3 weeks of leaving messages have resulted in no response she says "there's nothing you can do". When I told her that it leaves me no recourse but to contact the Revdex.com she said that doing so "may be the one thing that gets him to call you back".I'm not expecting anything more than what I was told I would be getting. I honored my part of the arrangement by paying in full in advance. Now I expect that Dave honors his part of the agreement and provide me a stove that functions as he promised it would. It cost me nearly $1,500 to replace an existing stove with one that operates absolutely no better than the previous. We're also paying for oil to heat the basement when the stove goes out. Both of these are exactly what we purchased the stove to prevent. We now have to set an alarm to wake up during the night to feed the fire as well as monitor it all through the work day to ensure it doesn't go out. Is it too much to ask to have the owner, who I'm told by the office manager is solely capable of remedying the situation, to provide a return phone?Desired SettlementEither correct the stove so it functions as you advertised or provide us with a refund of the stove and installation cost.Business Response Case #XXXXXXXConsumer: [redacted] XXXXX[redacted]Adams Stove Co108.5 Columbia StreetAdams MA 01220Dear [redacted]I am responding to the complaint filed by [redacted]. I would fast like to informyou that The Adams Stove Company was closed from December 22, 2014 thru and:inclusive of January 2015, as we have been every year for. the last 31 years. Mr. [redacted]. purchased the stove he wanted not the stove that I recommended or. for that matter the second stove I recommended. His decision is based completely on price.Mr. [redacted] contacted The Adams Stove Co. on April 8, 2014 fisting about a scratch anddent stove. I spoke throughout-the late spring and early summer of 2014 with Mr. [redacted],I always told him big best option would be a Pacific Energy Super 27. The 'smile stove he has in the upstairs of his home. Each conversation ended the same way; Mr: [redacted] didn

Product not functioning as advertised by owner. No solutions offered by office manager except to speak with owner. Owner will not return phone calls.I contacted Adams Stove to replace my existing basement stove with one that will burn through the night. [redacted] the owner recommended the DutchWest Model CDWXXXXXX to meet this need and eliminate the furnace having to turn on or the fire going out while at work or during the night. We began using the stove in November to find out it will only burn approximately 4 hours. It has a very small box that only holds roughly 3 small pieces. We have tried adjusting the damper, filling the ash tray and box with ash to suppress draft, and using the hardest firewood. No solutions have worked so we called the company. The office manager has said there is nothing they can do because it's already installed and we should have known before installing and using it. She has offered two solutions - sell it online and try to recoup as much of our losses as possible, and speaking with the owner. We have left dozens of messages with the owner but he has not responded to a single one. We wish to understand if perhaps there's a problem with our stove that can easily be corrected so that it functions as he promised us it would. If not, then we can discuss a suitable remedy given the circumstances. Yet, we do not get a call back. The office manager repeatedly says leaving a message "is the best I can do". When asked what other options we have since 3 weeks of leaving messages have resulted in no response she says "there's nothing you can do". When I told her that it leaves me no recourse but to contact the Revdex.com she said that doing so "may be the one thing that gets him to call you back".I'm not expecting anything more than what I was told I would be getting. I honored my part of the arrangement by paying in full in advance. Now I expect that Dave honors his part of the agreement and provide me a stove that functions as he promised it would. It cost me nearly $1,500 to replace an existing stove with one that operates absolutely no better than the previous. We're also paying for oil to heat the basement when the stove goes out. Both of these are exactly what we purchased the stove to prevent. We now have to set an alarm to wake up during the night to feed the fire as well as monitor it all through the work day to ensure it doesn't go out. Is it too much to ask to have the owner, who I'm told by the office manager is solely capable of remedying the situation, to provide a return phone?Desired SettlementEither correct the stove so it functions as you advertised or provide us with a refund of the stove and installation cost.Business Response Case #XXXXXXXConsumer: [redacted] XXXXX[redacted]Adams Stove Co108.5 Columbia StreetAdams MA 01220Dear [redacted]I am responding to the complaint filed by [redacted]. I would fast like to informyou that The Adams Stove Company was closed from December 22, 2014 thru and:inclusive of January 2015, as we have been every year for. the last 31 years. Mr. [redacted]. purchased the stove he wanted not the stove that I recommended or. for that matter the second stove I recommended. His decision is based completely on price.Mr. [redacted] contacted The Adams Stove Co. on April 8, 2014 fisting about a scratch anddent stove. I spoke throughout-the late spring and early summer of 2014 with Mr. [redacted],I always told him big best option would be a Pacific Energy Super 27. The 'smile stove he has in the upstairs of his home. Each conversation ended the same way; Mr: [redacted] didn