Adams Toyota - Scion Lee's Summit

The vehicle that Mr [redacted] purchased had just recently been traded into the dealershipThe dealership does hold title to the vehicle but is awaiting the lienholder to send lien release We have verified that the payoff check has cleared the bank and have asked the lienholder to expedite the lien releaseThe dealership does take measures to prevent this from happening We have spoken to Mr [redacted] on several occasions and have given him the option to return the vehicle and receive a full refund

As I believe I stated in my initial complaint, I still don’t have the title to my vehicle and the dealer tells me there’s a lien on the vehicleThis was not disclosed on the purchase agreementMy specific resolution request is that the dealer provide a clear title and they provide some sort of corrective action so that future buyers don’t fall into the same situation

Concerning Revdex.com case ID# *** On 4-28-a Toyota Rav4, VIN# *** was brought in to Adams Toyota by a customer named *** ***, she requested for the tires to be rotated and replace the engine air filterOn or about 5-5-she returned to the dealer and
stated that ever since those services were performed the touchscreen on her radio display did not workDealer performed inspection and diagnosed that the radio unit would need to be replaced, advised the customer that this failure would not be related to rotating the tires or replacing an air filterDealer provide an estimate for repairs at this timeOn 5-9-, *** ***, service manger at Adams Toyota received a voice mail from a *** *** requesting to discuss the issueCalled Mr*** back on 5-10-and left a voice mail for him and he has not called backHave now received this Revdex.com complaint from another person named *** *** , called her at the number listed on the complaint on 5-17-and left a voice mail requesting her to call back, dealer has not received a call back from her either The vehicle in question is just out of warranty for the needed repairDealer is willing to work with customer and Toyota to attempt to get after warranty assistance to facilitate a resolution but will need to speak with the owner of the vehicle, whichever of the three people that may beDealer awaiting response from complainant

The vehicle that Mr*** purchased had just recently been
traded into the dealership. The dealership does hold title to the vehicle
but is awaiting the lienholder to send lien release. We have verified
that the payoff check has cleared the bank and have asked the lienholder to
expedite the lien releaseThe dealership does take measures to prevent this
from happening. We have spoken to Mr*** on several occasions and
have given him the option to return the vehicle and receive a full
refund

As I believe I stated in my initial complaint, I still don’t have the title to my vehicle and the dealer tells me there’s a lien on the vehicleThis was not disclosed on the purchase agreementMy specific resolution request is that the dealer provide a clear title and they provide some sort of
corrective action so that future buyers don’t fall into the same situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***After approximately days I did receive a clear title to the vehicle I purchased and so that part is resolvedIt is also correct that the dealership did offer to refund my moneyUnfortunately I was not able to exercise that option as I needed the vehicle for my family.What's less clear, and unacknowledged by the dealer, is why the lien wasn't disclosed at the time of purchase which I made with certified funds (cashier's check)
Regards,
*** ***