Adams Toyota - Scion Lee's Summit

The vehicle that Mr. [redacted] purchased had just recently been
traded into the dealership. The dealership does hold title to the vehicle
but is awaiting the lienholder to send lien release.  We have verified
that the payoff check has cleared the bank and have asked the lienholder to
expedite the lien release. The dealership does take measures to prevent this
from happening.  We have spoken to Mr. [redacted] on several occasions and
have given him the option to return the vehicle and receive a full
refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. After approximately 10 days I did receive a clear title to the vehicle I purchased and so that part is resolved. It is also correct that the dealership did offer to refund my money. Unfortunately I was not able to exercise that option as I needed the vehicle for my family.What's less clear, and unacknowledged by the dealer, is why the lien wasn't disclosed at the time of purchase which I made with certified funds (cashier's check).
Regards,
[redacted]

As I believe I stated in my initial complaint, I still don’t have the title to my vehicle and the dealer tells me there’s a lien on the vehicle. This was not disclosed on the purchase agreement. My specific resolution request is that the dealer provide a clear title and they provide some sort of...

corrective action so that future buyers don’t fall into the same situation.