Adams Window Tinting

Thank you for passing this information along to usWe take these issues very seriously and launched an investigation immediatelyWhile the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafeThe fees are assessed by the management company of her apartment complex, not by Yardi or RentCafe

Unfortunately MsS***'s expectations exceed what our staff has offered - which is what her subscription permitsWe have tried to satisfy this client and note there are no other complaints of this kind in the long history of the Pointproduct lineHowever we will continue to work with her in an attempt to find a solution

After further discussions with the client, we believe this matter has been resolved

Complaint: I am rejecting this response because:The bills dated and are inaccurate Both of those bills have inflated meter readings and the water meter readings remained inflated until the issue was fixed on I hired a licensed plumber and the plumber found no leaks in the unit and found that the issue was that the water pressure in the building is causing water to push in and out of my system each time someone else in the building uses their water The plumber stated that when this occurs, the meter is erroneously registering usage each time, despite the lack of actual water usage for my unit The plumber installed a check valve to resolve this matter It appears that the plumber fix is working as the meter is now not moving when the water is shut off So the issue, as it has always been, is that these bills are inflated and do not reflect actual usage I requested on that Yes Energy Management correct these bills and as on have not heard back from Yest Energy Management A copy of the plumbing bill is attached Regards, K [redacted]

Yardi only provides the software that is used for the credit screeningWe do not initiate requests for reportsIn this case we assume the individual applied for residence or wanted to renew a lease at an apartment or house and the landlord or owner initiated the request

Client was not a paying customer - he was using a free dashboardThis free dashboard would not allow him to do the things he requestedHowever, as of this morning he has paid for a subscription so the issue should be resolved

Complaint:
I am rejecting this
response because:There are no misunderstandings.It was clearly stated in email that I have had a precedented featured listing credits with my account for yearsAttached is a screen shot of this email from the company to me.The company server change earlier in caused lost fotos of my listingsI had to pay to reshoot and re uploadTime and money.When I asked for compensation due to this It was clearly stated that I am not eligible for compensation for their mistake I was told that it is due to this precedented listing credits per month that I have had on my account (and I quote) "for years" .Then one month later ( May this year) the company arbitrarily reduced my featured listing credits per month to per month, thereby limiting my account to much less than usual, much less than what my account has allowed "for years"For me to pay for the difference of featured listing credits per month from their new limit of to my usual is listing credits x = usdmonths = usd per yeartimes years....is ridiculous.I am a long standing client since and I think this has been mismanaged by the company.I request featured listing credits each month be reinstalled on my account or a reasonable greater amount than per month.It is a precedent I am used to having on my account
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11552726, and find that this resolution is satisfactory to me
Regards,
A*** ***

We are continuing to work with the client and expect to have resolution shortly.

We are working with the client to resolve the issue. Our teams were in contact last week and we should have this completed this week.

The $57.68 was actually an authorized credit card payment for utilities usage. The person filing the complaint is a tenant in a building that uses our utility billing services. As such, the payments, which are always authorized in advance by the tenant, show up as a "Yardi" charge. Our client...

services representative is attempting to call the tenant with this clarification.

We believe our involvement with this issue is resolved. Our maintenance team replaced the tenant's water meter, and found that the new meter (like the old one) continued to run even when the faucets were turned off.  This is indicative of a leak somewhere. The tenant has contacted a plumber to...

evaluate the cause. Please note that YES Energy Management is responsible only for the reading of the meter (and subsequent billing), not for general plumbing issues.

Revdex.com:
Thanks for your help.  Yardi brought in management and some second tier support, and we got it resolved.
Regards,
L[redacted]

Yardi only provides the software that is used for the credit screening. We do not initiate requests for reports. In this case we assume the individual applied for residence or wanted to renew a lease at an apartment or house and the landlord or owner initiated the request.

Thank you for passing this information along to us. We take these issues very seriously and launched an investigation immediately. While the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafe. The fees are assessed...

by the management company of her apartment complex, not by Yardi or RentCafe.

Complaint: 11007937
I am rejecting this response because:The bills dated 10.17 and 11.18 are inaccurate.  Both of those bills have inflated meter readings and the water meter readings remained inflated until the issue was fixed on 12.26.2015.  I hired a licensed plumber and the plumber found no leaks in the unit and found that the issue was that the water pressure in the building is causing water to push in and out of my system each time someone else in the building uses their water.  The plumber stated that when this occurs, the meter is erroneously registering usage each time, despite the lack of actual water usage for my unit.  The plumber installed a check valve to resolve this matter.   It appears that the plumber fix is working as the meter is now not moving when the water is shut off.  So the issue, as it has always been, is that these bills are inflated and do not reflect actual usage.  I requested on 12.30 that Yes Energy Management correct these bills and as on 1.6.2016 have not heard back from Yest Energy Management.    A copy of the plumbing bill is attached.
Regards,
K[redacted]

Complaint: 12197010
I am rejecting this response because:Their response is not a resolution.On June 9th after a lengthy phone call, they offered me to extend 55 credits till 2018 when my current contract runs out.I told them to put it in writing here in BB.He had said it would be same day.Never happened.The next week ( LAST WEEK)  when I called they said they decided not to offer me anything. They revoked the offer.IN the end I was told  I could cancel my membership or just deal with the situation as it lead to the complaint in the first place.What does it mean they will "keep working with me". It is lip service. They already told me point blank they are not offering me anything.That there was no complaint previous in the history doesnt mean its perfect. There is always a first time.Perhaps something has changed internally in their company that warrants a complaint.I have been with them as a client paying every year every month since 2008.  So this is not a frivolous complaint. 
Regards,
J[redacted]

Unfortunately Ms. S[redacted]'s expectations exceed what our staff has offered - which is what her subscription permits. We have tried to satisfy this client and note there are no other complaints of this kind in the long history of the Point2 product line. However we will continue to work with her in an attempt to find a solution.

After further discussions with the client, we believe this matter has been resolved.

We will look into this immediately. While there are many apparent misconceptions and probably a few misunderstandings on both sides, we will do our best to satisfy our client. This may take a few days as there are a few time zone challenges to overcome.