We are sorry to hear about your recent negative experience We have built our reputation on excellent customer service by trained professionals and we regret that you feel we missed the mark in this instancePer your suggestion, we will take this time to review company training procedures We are prepared to service your mother's equipmentAs our office manager told you when she spoke to you by telephone the motor gearbox is still under warranty so there is no charge for the part.If you would please call us at [redacted] we look forward to the opportunity to discuss this further with youThank you
We are sorry to hear about your recent negative experience We have built our reputation on excellent customer service by trained professionals and we regret that you feel we missed the mark in this instancePer your suggestion, we will take this time to review company training procedures We are prepared to service your mother's equipmentAs our office manager told you when she spoke to you by telephone the motor gearbox is still under warranty so there is no charge for the part.If you would please call us at [redacted] we look forward to the opportunity to discuss this further with youThank you