Mr. [redacted] purchased a 2001 Isuzu Rodeo on 7-16-15. The 4 wheel drive did not work so the vehicle price was reduced from $3500 down to $2000 and sold as a 2 wheel drive vehicle. This...
was told to the client and disclosed on the sale contract. The contract also disclosed that the sale was "as is". The customer applied for a third party warranty and paid $200. There was a problem with the warranty application form. The company told us not to send in the money or the original form and to wait until we received the new forms. We followed all their instructions. Before the warranty was approved by the company, Mr. [redacted] informed us that the transmission broke. We called the warranty company who refused to honor the warranty. We asked Mr. [redacted] to deliver the vehicle to us for an inspection of the problem. We later offered to pick up the vehicle at our expense. We still have not seen the vehicle at our shop. Our cost to replace the transmission is about $1800. We offered to replace the transmission at half of our cost. Mr. [redacted] is unwilling to pay any of the cost of repair.
We feel bad for Mr. [redacted] and stand ready to help, but we believe Mr. [redacted] also needs to help.
Sincerely,
[redacted]
Devine Auto LLC
###-###-####
This is a response to Mr. [redacted]'s
additional comments that were emailed to me on 9-10-15.[redacted] of Devine Auto contacted
CARS by telephone following the July 16, 2015 auto purchase. It was the first time Devine Auto had
processed a service contract with CARS and [redacted] had a processing question. CARS told [redacted] that he had the wrong form and
that they would send him the correct form. [redacted] asked CARS if he should send in the incorrect form with the money,
but CARS told him not to send either until he had the correct application form. Cars never asked for a VIN number. A few months earlier, incorrect forms were
delivered in person to Devine Auto by a representative of CARS. Before the new form was received by Devine
Auto, Mr [redacted] called to inform [redacted] that the transmission had failed. [redacted] of Devine Auto called CARS who
refused to honor the service contract. Again,
CARS never asked for a VIN number. No
one knows if CARS would have approved the service contract in the first place. Devine Auto did everything CARS told us to
do. Devine Auto is not an agent for CARS as stated in Provisions of the Service
Contract ( 2.o) that Mr [redacted] signed. Also, in Provision (2.k) it states that Mr. [redacted] should have contacted
CARS if he had not received notice of approval from CARS within 15 days of
purchase. Mr. [redacted] was aware that the
service contract was not in-force until approved by CARS. We vehemently deny the allegation of
Mr [redacted] that no one at Devine Auto contacted CARS. We called and talked to CARS twice. When a customer complains about a
vehicle, a car dealer has the right to inspect the vehicle to verify the
problem. Mr [redacted] refused to deliver the
vehicle to us or let us pick it up for inspection. Devine Auto has offered to help Mr. [redacted],
but he is unwilling let us inspect the car or contribute to fixing it. The
vehicle was purchased by Mr [redacted] "as is". We stand ready to help resolve this issue. Because Mr [redacted] drove the vehicle for at
least two weeks, we do not know if he did something negligent to damage the
vehicle. For that reason, we are willing
to buy the vehicle back, but at a discounted price.Sincerely,
Mr. [redacted] purchased a 2001 Isuzu Rodeo on 7-16-15. The 4 wheel drive did not work so the vehicle price was reduced from $3500 down to $2000 and sold as a 2 wheel drive vehicle. This...
was told to the client and disclosed on the sale contract. The contract also disclosed that the sale was "as is". The customer applied for a third party warranty and paid $200. There was a problem with the warranty application form. The company told us not to send in the money or the original form and to wait until we received the new forms. We followed all their instructions. Before the warranty was approved by the company, Mr. [redacted] informed us that the transmission broke. We called the warranty company who refused to honor the warranty. We asked Mr. [redacted] to deliver the vehicle to us for an inspection of the problem. We later offered to pick up the vehicle at our expense. We still have not seen the vehicle at our shop. Our cost to replace the transmission is about $1800. We offered to replace the transmission at half of our cost. Mr. [redacted] is unwilling to pay any of the cost of repair.
We feel bad for Mr. [redacted] and stand ready to help, but we believe Mr. [redacted] also needs to help.
Sincerely,
[redacted]
Devine Auto LLC
###-###-####
This is a response to Mr. [redacted]'s
additional comments that were emailed to me on 9-10-15.[redacted] of Devine Auto contacted
CARS by telephone following the July 16, 2015 auto purchase. It was the first time Devine Auto had
processed a service contract with CARS and [redacted] had a processing question. CARS told [redacted] that he had the wrong form and
that they would send him the correct form. [redacted] asked CARS if he should send in the incorrect form with the money,
but CARS told him not to send either until he had the correct application form. Cars never asked for a VIN number. A few months earlier, incorrect forms were
delivered in person to Devine Auto by a representative of CARS. Before the new form was received by Devine
Auto, Mr [redacted] called to inform [redacted] that the transmission had failed. [redacted] of Devine Auto called CARS who
refused to honor the service contract. Again,
CARS never asked for a VIN number. No
one knows if CARS would have approved the service contract in the first place. Devine Auto did everything CARS told us to
do. Devine Auto is not an agent for CARS as stated in Provisions of the Service
Contract ( 2.o) that Mr [redacted] signed. Also, in Provision (2.k) it states that Mr. [redacted] should have contacted
CARS if he had not received notice of approval from CARS within 15 days of
purchase. Mr. [redacted] was aware that the
service contract was not in-force until approved by CARS. We vehemently deny the allegation of
Mr [redacted] that no one at Devine Auto contacted CARS. We called and talked to CARS twice. When a customer complains about a
vehicle, a car dealer has the right to inspect the vehicle to verify the
problem. Mr [redacted] refused to deliver the
vehicle to us or let us pick it up for inspection. Devine Auto has offered to help Mr. [redacted],
but he is unwilling let us inspect the car or contribute to fixing it. The
vehicle was purchased by Mr [redacted] "as is". We stand ready to help resolve this issue. Because Mr [redacted] drove the vehicle for at
least two weeks, we do not know if he did something negligent to damage the
vehicle. For that reason, we are willing
to buy the vehicle back, but at a discounted price.Sincerely,