Adaptive Sound Technologies, Inc.

A refund has been issued to the account originally debited.  This is a free trial offer that came to an end that would have been signed up for online.  An email was sent to [redacted] which contained a cancellation link prior to the trial offer ending.  We have verified all...

phone logs and do not find your phone number listed on any abandoned calls or any resulting in a message.  Should you need any additional information feel free to contact our customer at ###-###-#### the number which was included in both the email and actual item sent debiting your account.  Thank you.PPA Client Care

A refund of $40.00 has been issued to this individual.  Please note prior to the charge of $40 being processed an email confirmation was sent to the gmail address indicated in this complaint.  This is for a free trial offer that ended.  We have cancelled the service and issued a...

refund with the vendor.  The refund will appear on the bank statement as call [redacted].  This consumer made no attempt to contact us prior to filing this complaint.  Had a call been placed to our offices the refund could have been processed much sooner.Thank you.

Unfortunately we were just made aware of the bank account closure.  If that had been brought to our attention prior to this complaint being filed the refund could have been issued manually via check.  However, typically refunding the original account that was charged is sufficient.  The bank will return the funds to us if the bank account is in fact closed.  If the consumer would provide an address for us to mail a manual refund we will send the funds as soon as the bank confirms the account is closed and the refund sent is rejected.  To respond to the consumers complaint they reached our answering machine and was not able to leave a message.   Our phone logs have been reviewed for the consumers phone number during this time and we do not see where that number was logged into our system at any time.  Is it possible the consumer was calling another number?  Or, possibly calling after our business hours of 9am to 3pm cst?  Thank you.

I am rejecting this response because:
The bank account they are refundig too has since been closed due to this fraudulent charges... I did contact their company and the only thing I ever got in the 4+ times I called was an answerio machine that wouldn't allow me to leave a message. So yes I do want my money back but it can not be sent to the account in question
Regards,
[redacted]