Adare's Boutique

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have received the message that Adare’s Boutique has left with Revdex.com in response to my complaintNo one from Adare’s Boutique EVER gave me a status report on my order nor did they tell me that it was back orderedI believe that their response was a total fabricationEvery time I called them the person answering the call simply said they could not do anything but take a messageShame on them for lying about what transpired In addition, no email regarding the status of my order was ever received Regards, [redacted]

Unfortunately we have not received any messages regarding this order from that was shipped on 7/22.This order was a sale item which are final sales....please refer to our policy page posted on the web site:http://adaresboutique.com/policies-payments/ If the item is in it's original condition with all tags attached we will be happy to take it back for a store credit.Thank you!

The customer was advised via email on 4/10, 4/12, 4,and 4/18{see attached email that was sent multiple times} that we were temporarily out of stock of the item that she ordered and she would be notified via email with the tracking number & shipping confirmation when it shipped.She has since barraged the gals who answer our phone with daily phone calls.Unfortunately this has been a consistent pattern with this customer and we are canceling her order and will no longer be accepting any orders from this customer

[redacted] placed an order on 6/24/for a pair of [redacted] earringsI have attached a copy of her invoice and as you can see this item is clearly marked as a *special order*I have enclosed a copy of our policy page which is clearly posted on our web site stating that all special orders for [redacted] jewelry can take up to weeksThis is also clearly posted on the product page [redacted] ***s money was refunded to her in full:ID: [redacted] Amount:$52.00Refunded:$52.00Fee:$Net:$50.19Date:2017/07/ 22:18:17Status:RefundedDescription:Order # [redacted] for [redacted]

[redacted] placed on order on 11/3/for a Sympli item that was a special order.Special order items take to weeks as posted on each Sympli item description and our policy page posted on our web site which I have attachced[redacted] 's order has been refunded in full as of 12/28/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not accept their response because I sent several emails and called the business several times regarding my order If they did not receive any messages, then they are giving a email address and why didn't anyone respond to my repeated phone messages when I left my phone number and email address?
Regards,
*** ***

The customer was advised via email on 4/10, 4/12, 4,and 4/18{see attached email that was sent multiple times} that we were temporarily out of stock of the item that she ordered and she would be notified via email with the tracking number & shipping confirmation when it shipped.She has
since barraged the gals who answer our phone with daily phone calls.Unfortunately this has been a consistent pattern with this customer and we are canceling her order and will no longer be accepting any orders from this customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

*** *** placed an order on 6/24/for a pair of *** earringsI have attached a copy of her invoice and as you can see this item is clearly marked as a *special order*I have enclosed a copy of our policy page which is clearly posted on our web site stating that all special orders for
*** jewelry can take up to weeksThis is also clearly posted on the product page. *** ***s money was refunded to her in full:ID:***Amount:$52.00Refunded:$52.00Fee:$0.00 Net:$50.19Date:2017/07/14 22:18:17Status:RefundedDescription:Order #*** for ***

*** *** has been issued a refund in the amount of $39.60.Receipt attached

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have received the message that Adare’s Boutique has left with Revdex.com in response to my complaintNo one from Adare’s Boutique EVER gave me a status report on my order nor did they tell me that it was back orderedI believe that their response was a total fabricationEvery time I called them the person answering the call simply said they could not do anything but take a messageShame on them for lying about what transpired. In addition, no email regarding the status of my order was ever received
Regards,
*** ***

We have offered the customer the opportunity to return the sale item for a store credit.All sale items are final sales as clearly posted on our policy page on our web site....I have attached a copy for your review.We are generously offering the customer the opportunity to return the item in question for a store credit.If the customer is rejecting that offer that is their choice

This customer complaint was resolved with the customer and she continues to purchase items from Adare's Boutique

Unfortunately we have not received any messages regarding this order from that was shipped on 7/22.This order was a sale item which are final sales....please refer to our policy page posted on the web site:http://adaresboutique.com/policies-payments/ If the item is in it's original condition
with all tags attached we will be happy to take it back for a store credit.Thank you!

*** *** placed on order on 11/3/for a Sympli item that was a special order.Special order items take to weeks as posted on each Sympli item description and our policy page posted on our web site which I have attachced.*** ***'s order has been refunded in full as of 12/28/

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have not received any refund to date to my visa debit card as a Adares claims .They have not replied to any messages except for once on November 24/2017.Also you cannot claim a special order which was cancelled by the manufacturer on November 09/because order was no longer available.As I specified earlier boutique does not respond to customers concerns and was well aware order was not being filled I have been checking my account for past several days until a few minutes ago no refund has been received .Boutique seems to have a history of offending behaviour against customers .The manufacturer is a well known Canadian company and I was in direct contact with their customer service who suggested I seek a refundKindly have Adares place a tracking number on their refund which I expect immediately.The owner of this company is well known for dodging problems /calls and manufacturer has no reason to lie to customers.Boutique should be further investigated
Regards,
*** ***

This complaint is completely without merit.On 4/25/*** *** ordered a Sympli Mimic top.This piece was not in stockAll of our Sympli In Stock pieces are located in one section on our web site entitled "Sympli In Stock"***This is also noted on
each Sympli item description in big bold red letters and our Policy Page and all of our Sympli In Stock item are denoted with the letters "IS" next to their SKU number.I have attached copies of all.*** *** was notified via email on 5/2/that this item was not a stock item and we offered to help her select something from our over 3,pieces of In Stock Sympli.See attached email.She requested a refund and was issued a immediate refund