Dear Revdex.com and [redacted] ***, Regarding; Your delivery dates and valuation amountYour signed bill of lading shows a delivery spread of 5/30/to 6/6/It also shows the added $deductable valuation at an additional costIf you have misplaced your copies I would be happy to send you copiesAs a gesture of goodwill I will split the cost of the waiting timeIf this is acceptable please let me know and I will reimburse you half of the additional $you were charged for the waiting timeSincerely, [redacted] LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates [redacted] | ***@lamesaallied.comDOT | CAL P.U.CT-[redacted] [redacted] *** ** ***
Dear ***, I apologize for not keeping in better touchThe day you filed the complaint was the day that I received all the paperwork that I had been waiting for (the inventories and weight tickets) I got a chance to go over them and compare them item for item with my cube sheet (my inventory list) and I found a couple of discrepanciesI show that you did leave a bedroom set, a futon and a dinning room set, but there were large plastic totes over my estimated totes, bags of cloths and several metal shelf racksI had cartons PBO’s on my estimate and the were so I know that I had totes on my estimate when I checked the inventories there are totes so there are totesThere was a new TV on the inventories that I didn’t have on my estimate also and bags of clothing, metal shelving racksI had a couple on the estimate you have on the inventories, that would wire racks over and a new vacuumRegarding the insurance I sent you your original estimate with the 60cents per pound per ItemWhen I received your sign paper work back you had signed for the upgraded insuranceWhen I called and asked you if you wanted to upgradeYou said yes so I added it to your estimateI have a sign insurance form showing your request for the upgraded insuranceThis changed the estimated cost of your move from 4,to $4,Regarding delivery dates, I originally had this shipment to load May 16th but it was registered to pick up on the 21st of MayYou had contacted me requesting load date change to the 25th the 26th or the 29th because you were having issues with the closing of your home you wanted the 25th of May but that was a holiday and I couldn’t register to load that day, so you picked the 26thThe actual closing date was never discussedWhen your home didn’t close in time for the delivery, and the driver wanted $per [redacted] waiting time, which in comparison to SIT (storage in transit) charges was a more than fair requestHe saved you at least that much if not more in SIT charges, by holding your shipment on his truckYour final bill with waiting time and the GRR discount, I had estimated the weight of your shipment at 7,059lbs the weight came back at 6,a difference of lbsWhen your shipment was registered it came back with higher pricingThis was a not to exceed estimate and felt that it would be wrong to ask you for the additional charges, I couldn’t do that, so we paid out of pocket the additional cost of over $dollars so that we could keep our not to exceed promise to you the customerThank you for the opportunity to respond to the allegations, I hope that I have answered all the claims to your satisfactionPlease let me know if you have any other questionsI hope you enjoy your new home; I look forward to hearing from youSincerely [redacted] LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates [redacted] | [redacted] DOT | CAL P.U.CT-[redacted] [redacted] *** ** ***
Dear Revdex.com and [redacted] ***, Regarding; Your delivery dates and valuation amountYour signed bill of lading shows a delivery spread of 5/30/to 6/6/It also shows the added $deductable valuation at an additional costIf you have misplaced your copies I would be happy to send you copiesAs a gesture of goodwill I will split the cost of the waiting timeIf this is acceptable please let me know and I will reimburse you half of the additional $you were charged for the waiting timeSincerely, [redacted] LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates [redacted] | ***@lamesaallied.comDOT | CAL P.U.CT-[redacted] [redacted] *** ** ***
Dear ***, I apologize for not keeping in better touchThe day you filed the complaint was the day that I received all the paperwork that I had been waiting for (the inventories and weight tickets) I got a chance to go over them and compare them item for item with my cube sheet (my inventory list) and I found a couple of discrepanciesI show that you did leave a bedroom set, a futon and a dinning room set, but there were large plastic totes over my estimated totes, bags of cloths and several metal shelf racksI had cartons PBO’s on my estimate and the were so I know that I had totes on my estimate when I checked the inventories there are totes so there are totesThere was a new TV on the inventories that I didn’t have on my estimate also and bags of clothing, metal shelving racksI had a couple on the estimate you have on the inventories, that would wire racks over and a new vacuumRegarding the insurance I sent you your original estimate with the 60cents per pound per ItemWhen I received your sign paper work back you had signed for the upgraded insuranceWhen I called and asked you if you wanted to upgradeYou said yes so I added it to your estimateI have a sign insurance form showing your request for the upgraded insuranceThis changed the estimated cost of your move from 4,to $4,Regarding delivery dates, I originally had this shipment to load May 16th but it was registered to pick up on the 21st of MayYou had contacted me requesting load date change to the 25th the 26th or the 29th because you were having issues with the closing of your home you wanted the 25th of May but that was a holiday and I couldn’t register to load that day, so you picked the 26thThe actual closing date was never discussedWhen your home didn’t close in time for the delivery, and the driver wanted $per [redacted] waiting time, which in comparison to SIT (storage in transit) charges was a more than fair requestHe saved you at least that much if not more in SIT charges, by holding your shipment on his truckYour final bill with waiting time and the GRR discount, I had estimated the weight of your shipment at 7,059lbs the weight came back at 6,a difference of lbsWhen your shipment was registered it came back with higher pricingThis was a not to exceed estimate and felt that it would be wrong to ask you for the additional charges, I couldn’t do that, so we paid out of pocket the additional cost of over $dollars so that we could keep our not to exceed promise to you the customerThank you for the opportunity to respond to the allegations, I hope that I have answered all the claims to your satisfactionPlease let me know if you have any other questionsI hope you enjoy your new home; I look forward to hearing from youSincerely [redacted] LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates [redacted] | [redacted] DOT | CAL P.U.CT-[redacted] [redacted] *** ** ***
***, salesgirl, has spoken with Mr [redacted] and resolved the issue.***