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ADC Solutions, Inc.

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ADC Solutions, Inc. Reviews (1)

Review: [redacted] owner of ADC Solutions was paid to repair my computer. The computer was just shuting off. After several attempts the issue was never resolved. On June **, 2013 [redacted] came to my house and took my computer and left me with another computer. He was supposed to fix my computer an return and has not. He said that what he was leaving me with had all new parts. The USB drive nor the computer headphone jacked worked. I called and left him a message--no response. On July **, 2013 the system stated that the 30 day trail period for windows 7 was up and I needed the product key. There should not have been a trail version on the computer because I purchased a a windows 7 up-grade. It said that the copy of windows 7 was not genuine. I entered my product key but it would not accept it. Then a system message came saying I had conterfiet software. I texted [redacted] a screen shot of all the messages I was getting--no response. I have been calling and texting him with no response on how to fix the issues. He did responed telling be to try another tech and gave me his number. When I contacted the tech he said that he did not want to get involved in an issue that [redacted] was having with an unhappy customer. [redacted] has not returned my computer or come to fix the issues I am having with the computer that he left.Desired Settlement: DesiredSettlementID: Replacement

I want my computer returned fixed and all the software should be running and up to date. If he will not do that I would like the cost of a new computer.

Business

Response:

[redacted] called me one day in June, to advise her computer was suddenly shutting off after being on anywhere from 15 to 30 minutes. I had not done any repair work on her system for at least a good six months or more and the last repair was a software/virus cleaning. I immediately scheduled an appointment to come out and take a look at her system. I took her system back to my repair depot and plugged it up and left it on for several hours and two days to see if I would get the same issue. The system never once shut off and functioned as normal including performing the proper sleep mode with absent activity and then awakening again when prompted. I did not find any issues with this system, but as a precaution changed her power supply any way. After returning it to her and advising her of my findings and of what part I replaced, I did not hear from her again for three days. I also advised her, after viewing her power outlet on the wall to purcha se a separate surge protector with multiple outlets to separate the computer from the other multiple items she had plugged into the same outlet and extension cord. [redacted] purchased a new extended outlet source but still plugged all of the same items into it. I advised her the idea was to ensure the computer was getting enough power. Afterwards, I performed an extensive diagnostic on her computer and found her hard drive was bad and had several bad sectors on it. I replaced her hard drive for free and reloaded the operating system on it with the software she purchased. I also loaded the printer driver for her printer. I then asked her to use the system for a day or two and let me know what it was doing. This is where the verbal abuse began, and the insults by phone text and phone voicemails. I once again came over to her home and decided the current computer had an issue that must be in the motherboard and instead charging her for a motherboard or making her wait until the new board was received, I swapped out her older system with a system I personally built that consisted of much newer parts and that had a stronger and more reliable power supply and motherboard. If asked, even she will attest to the fact that the system was not shutting off. I swapped her hard drive and dvd player from her original system into this new system and brought her up to the desktop where I ensured her printer was functional, and her MS. office software was available and responding and that she had no issues with connecting to the internet. I also ran diagnostics just to be sure. I then called her into the room where I was working on her system and said, "I would like for you to check and use your computer the way you normally would to ensure there are no further issues, and if there are, I want to be sure to correct them before I leave." [redacted] entered the room and said, " Is my MS Office on the system, and does the printer work?" I replied yes to both and showed my test print on the printer. I also advised her that I put her hard drive and dvd player in the new computer so she should be ok and won't have to worry about losing any files. NO new software was ran. She replied, "As long as it doesn't shut off." and walked off. I then bid her a good night. A week later, she calls me to advise the USB doesn't work, which I know is incorrect because her keyboard, mouse and printer are all USB and up and running fine. I explain this to her, and her reply advising me of the issue and after my reply was once again very abusive and insulting. I had already advised her that she would need to stop with the verbal abuse and the insults or I would stop responding to her requests and complaints. I have over 50 customers and she is the only one that has a complaint or continued computer issues. About Two weeks later while I am out of the state of Georgia, performing work for another company, [redacted] calls me and leaves an abusive voicemail advising I did something to her computer because it was now asking for the product key and when she attempted to enter her own, it advised hers was for an upgraded version of windows. Despite the harsh manner in which she chose to communicate, I texted her and advised her to rerun the windows software she purchased, because it was obvious that if the system was up and running for several weeks and now its asking for a product key, she or one of the other members of her household must have hit a wrong key or done something but it was an easy fix. She continued to accuse me of putting bad software on her system, lacking the knowledge that if the product key is not entered for any windows software, the system can not authenticate it and thus advises it is not an original version of the software. [redacted] advised me she was not going to run her software, but demanded that I was going to come back to her home and fix the issue as I was ve ry unprofessional and incompetent. I advised her via text, since she was not happy with my work or demeanor, I would refer her to someone who was available(as I was still out of state), very professional and knew how to correct her computer issues. She advised via text, she was not calling anyone else and that I needed to fix the problem myself. She then continued to call and text me being very insulting and never following any of the direction given to assist her with her issue. She finally called the other tech, gave him her side of the story and he refused to get involved with the issue. This tech will attest to the fact that we have worked together for several years and that I am a very competent, customer service savvy, and a professional technician at all times and very proficient at the work I perform. To date, [redacted] has not rerun the software and her last words to me were to advise me she was going to report me to the Revdex.com and consumer affairs. Bad business is nev er good for contractors or businesses, so I am fully aware there is nothing to gain from purposely doing a poor job on anyone's system or network or equipment of any kind. Lastly, there was never an agreement to fix her original computer and then return it to her. This was advised on the night the new computer was installed. Initially she was against me leaving the new computer because she wanted a computer that looked newer, instead of one that was an older casing with newer, more reliable parts inside.. I then gave her a choice, she can allow me to put this computer in place and not have to worry about a system that shuts off constantly or you can do what you have been really wanting to do all along, which is purchase a new system. She then agreed to allow me to put this system in place. So here we are with a very disgruntle customer who has been treated very well but doesn't seem to be satisfied by any form of assistance. This is a customer that believes if you clean a software virus from her computer, she should not have any issues with her dvd player, hard drive, motherboard, video card or any other component installed or if you replace one part it should keep any other part from having issues or that more than one issue mean a need to purchase a new computer. I try to educate my customers, but looks like this time around I am getting the lesson.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: he has yet to give any indication that he will resolve the issues I am having with the system. This is the fisrt I am hearing that his work was covered under any type of warranty. The only warranty I every had was with Walmart when I orginally purchased the computer (I have the credit card receipt). The first time he came to work on the system was in 2010. Also my system was Vista which was not released until 2007. He told me to upgrade from Vista to Windows 7 thats why I have the upgrade key. So he could not have been working on this computer since 2005. His time frame is not right. In fact I asked him on serval occasions if I needed to purchase a new computer his answer was always no that Dell was a good computer and that he could fix it.

The only thing he keeps addressing is my attitude which sounds more like his feelings were hurt. So instead of fixing my computer or returning my phone calls he ignored the sistuation, this behavior is anything but professional. The fact remains that I didn't have these issues until he replaced my system. The only problem I had was losing power to the computer. Which he clearly states thats the reason he kept coming back and why I accused him of not knowing what he was doing. He has NEVER stated that I got any error messages only that I was losing power to the computer. Therefore it was not until HIS system was left at my home that the issues started. Still today I get the same messages: 1. To activate windows 2. Activation period has expired 3. This copy of Windows is not geniune and 4. You may be the victim of conterfeit software. I have not done anything but turn the computer on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This issue has far surpassed its pertinent place with our business, but to put an end to this problem, we are prepared to get the customer's original computer in its current state back to her and have the replacement computer placed at her place of residence removed, first removing the hard drive and DVD player. She is free to proceed as she pleases at that point to find reliable IT services and/or computer repair services. The customer was not charged for any of our services regarding this issue with her system shutting down and she received a free new hard drive and the swap out with the replacement computer was a free service to her as well. This is all we are prepared to offer the customer as we are now done with this issue.

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Description: COMPUTERS-SERVICE & REPAIR

Address: 18904 64th Avenue, Apt 1E, Fresh Meadows, New York, United States, 11365

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