after much haggle I was able to retrieve the car on Friday 9/this was absolute must since I had a trip starting 9/Pick up was also unpleasant surprise as I was given a bill which was substantially more than the estimated and this was never mentioned to me before
[redacted]
[redacted] ON 8/18/17 MR [redacted] CAME IN THE [redacted] SPECIALIST FOR AND ESTIMATE AND STATED HE DID NOT WANT TO GO THRU WITH HIS INSURANCE. SO I FRANCISCO G[redacted] WROTE...
AN OUT OF POCKET ESTIMATE FOR MR. [redacted]. HE INITIALLY ONLY WANTED TO FIX THE FRONT BUMPER. I TOLD HIM I WOULD GIVE HIM AN ESTIMATE FOR THE FRONT BUMPER AND THE FENDER FOR NO CHARGE. HE THEN AGREED FOR THE ESTIMATE WHICH WAS GIVEN FOR FREE. AN OUT OF POCKET ESTIMATE AT [redacted] SPECIALIST IS $25 UNLESS ITS AN INSURANCE CLAIM. AND IT GOES TOWARDS THE REPAIRS. I GAVE BOTH ESTIMATES TO MR [redacted] AND EXPLAINED TO HIM WHAT WE WOULD BE REPAIRING AND THAT WE WILL BE INSPECTING THE DAMAGES AND ANY OTHER HIDDEN DAMAGES TO GET HIS VEHICLE TO PRE LOSS CONDITION AND GIVE HIM A CALL IF WE FIND ANY HIDDEN DAMAGES. MR [redacted] THEN LEFT SHOP AND STATED HE WILL BE GOING THRU HIS INSURANCE BECAUSE OF THE COST FOR REPAIRS WILL BE HIGHER THAN HIS DEDUCTIBLE. I TOLD HIM OVER THE PHONE IT WILL NOT BE A PROBLEM BUT I WOULD NEED AN ASSIGNMENT FROM HIS INSURANCE COMPANY BEFORE ANY REPAIRS CAN BE DONE TO HIS VEHICLE OR ANY DATE FOR REPAIRS CAN BE SET. THE INSURANCE COMPANY DID SEND OVER THE ASSIGNMENT BUT IT WAS CLASSIFIED INCORRECTLY. THE FILE CAME OVER AS COMPREHENSIVE NOT AS COLLISION. THEREFORE THE ESTIMATE COULD NOT BE WRITTEN FOR THE INSURANCE COMPANY I LET MR [redacted] KNOW THIS AND HE ACCUSED ME OF BLAMING THE INSURANCE COMPANY FOR NOT HAVING AN ESTIMATE READY OR A REPAIR DATE SET FOR HIM I EXPLAINED TO MR [redacted] IT WOULD NOT BE A VALID ESTIMATE IF IT WAS SENT INCORRECTLY .SO TO LET HIM KNOW THAT I WAS SERIOUS ABOUT FIXING HIS VEHICLE I SET A REPAIR DATE FOR HIS VEHICLE WITHOUT HAVING AN ASSIGNMENT FOR THE RAPIERS. ON THAT SAME DATE THE INSURANCE SENT OVER THE CORRECT ASSIGNMENT AND I WAS ABLE TO COMPLETE THE ESTIMATE I CALLED MR [redacted] TO CONFIRM THAT THE ASSIGNMENT CAME THRU THE REPAIR DATE WAS SET FOR THEN VEHICLE WAS SCHEDULED FOR REPAIRS ON 9/11/17 9 AM FOR BOTH REPAIRS. ON THE DROP OFF DATE I WAS WITH A CUSTOMER BUT STILL TOOK THE TIME TO GREET MR [redacted] AND HELD THE DOOR OPEN FOR HIM TO ENTER THE OFFICE. ON 9/12/17 THE VEHICLE WAS TORN DOWN FOR A COMPLETE DISASSEMBLE AND WE NOTICED THE LAMP WAS DAMAGED AND NEEDED TO BE REPLACED ON 9/12/17 A PHONE CALL WAS PLACED TO MR [redacted] AT 808-566-0555 AND A MESSAGE WAS LEFT TO CALL US BACK. I ALSO SENT THE REPAIR ORDER TO THE INSURANCE COMPANY WITH THE HIDDEN DAMAGES AND PHOTOS OF THE DAMAGES ON 9/12/17 A PURCHASE ORDER WAS SUBMITTED TO THE DEALERSHIP FOR A RIGHT FRONT HEADLIGHT DUE TO THE LIGHT NOT BEING AVAILABLE THRU THE AFTER MARKET DEALERSHIP. THIS WOULD HAVE BROUGHT THE COST OF THE REPAIRS DOWN BUT THE RF HEADLIGHT DID COST $1377.91 BRINGING ONE OF THE TOTAL REPAIRS TO $2539.79 AND THERE WAS ALSO A SECOND REPAIR FOR $1014.61. NO MATTER WHAT THE COST OF THE REPAIRS THE CUSTOMER HAD A DEDUCTIBLE OF $1000 AND HE OPENED TWO CLAIMS WITH HIS INSURANCE COMPANY AND HE HAD TO PAY $2000 IN DEDUCTIBLES THAT HE SET UP HIM SELF WITH THE INSURANCE COMPANY. ON 9/14/17 THE FT LAMP WAS RECEIVED ANY TAKEN TO THE VEHICLE FOR THE TECH AND PARTS DEPARTMENT TO MIRROR MATCH THE LAMP TO INSURE A QUALITY REPAIR. AT THAT TIME THE VEHICLE WAS IN THE SHOPS LOT WAITING ON PARTS AND FOR THE TECHNICIAN TO BE FREED UP TO RESUME THE REPAIRS ON MR [redacted]’S VEHICLE. THE TECHNICIAN COMPLETED THE BODY REPAIRS ON 9/15/17 4:00PM DUE TO BEING A BIT BACKED UP. ON 9/15/17 4:00PM THE VEHICLE WENT TO PAINT AND WAS PAINTED AND ASSEMBLED ON 9/21/17 BY 1 PM ON 9/21/17 1PM THE VEHICLE WENT TO BUFF AND DETAIL AT 4PM IT WHEN THRU THE QUALITY INSPECTION. ON THE DAY OF 9/21/17 THE INSURANCE COMPANY WAS HERE AT OUR SHOP LOOKED AT THE VEHICLE AND PASSED THE QUALITY INSPECTION AND HAD ALREADY APPROVED THE ADDITIONAL REPAIRS ON THIS VEHICLE. THE DESIRED SETTLEMENT FROM THE CUSTOMER WAS ADDRESSED BEFORE HIS APPOINTMENT DATE WAS SET WHEN I FRANCISCO G[redacted] LET MR [redacted] KNOW WE WILL DISASSEMBLE THE VEHICLE AND IF WE FIND AND HIDDEN DAMAGES WE WILL DOCUMENT THE FILE AND SUBMIT ALL INFORMATION TO THE INSURANCE COMPANY AND THAT THE FIVE DAYS ON THE ESTIMATE IF JUST AN ESTIMATE AND IS SUBJECT TO CHANGE IF HIDDEN DAMAGES ARE FOUND FRANCISCO GERMÁN [redacted] SPECIALIST140 PU’UHALE RDHONOLULU HI, 96819PH 808-833-4464FAX 808-833-1002EMAIL-[redacted]
Complaint: [redacted]
I am rejecting this response because: There are several misstatements Mr. G[redacted]. First, the estimate was not offered as free. I was told the estimate fees will go toward the repair cost. I had every intention of fixing the car at the said shop. He also conveniently forget the fact that the estimates for without insurance involvement and with insurance involvement were miles apart. Another misstatement, I never received any phone call from Mr. G[redacted]. The calls were initiated by me. The biggest cost for the repair was replacement of right headlamp. It was initially determined by Mr. G[redacted] as well as [redacted]'s Insurance estimator, that it probably did not need to be replaced. At the time of car drop off the person accepting the car, went through initial check to make sure everything was working. The headlamp worked just fine. I was told that if there were any unforeseen problems, I would be told first. This never happened. I can only conjecture the headlamp was replaced to bring the cost up to the initial outrageous estimate that did not include the replacing the headlamp. The experience just left the bad taste.
Sincerely,
[redacted]
after much haggle I was able to retrieve the car on Friday 9/this was absolute must since I had a trip starting 9/Pick up was also unpleasant surprise as I was given a bill which was substantially more than the estimated and this was never mentioned to me before
[redacted]
[redacted] ON 8/18/17 MR [redacted] CAME IN THE [redacted] SPECIALIST FOR AND ESTIMATE AND STATED HE DID NOT WANT TO GO THRU WITH HIS INSURANCE. SO I FRANCISCO G[redacted] WROTE...
AN OUT OF POCKET ESTIMATE FOR MR. [redacted]. HE INITIALLY ONLY WANTED TO FIX THE FRONT BUMPER. I TOLD HIM I WOULD GIVE HIM AN ESTIMATE FOR THE FRONT BUMPER AND THE FENDER FOR NO CHARGE. HE THEN AGREED FOR THE ESTIMATE WHICH WAS GIVEN FOR FREE. AN OUT OF POCKET ESTIMATE AT [redacted] SPECIALIST IS $25 UNLESS ITS AN INSURANCE CLAIM. AND IT GOES TOWARDS THE REPAIRS. I GAVE BOTH ESTIMATES TO MR [redacted] AND EXPLAINED TO HIM WHAT WE WOULD BE REPAIRING AND THAT WE WILL BE INSPECTING THE DAMAGES AND ANY OTHER HIDDEN DAMAGES TO GET HIS VEHICLE TO PRE LOSS CONDITION AND GIVE HIM A CALL IF WE FIND ANY HIDDEN DAMAGES. MR [redacted] THEN LEFT SHOP AND STATED HE WILL BE GOING THRU HIS INSURANCE BECAUSE OF THE COST FOR REPAIRS WILL BE HIGHER THAN HIS DEDUCTIBLE. I TOLD HIM OVER THE PHONE IT WILL NOT BE A PROBLEM BUT I WOULD NEED AN ASSIGNMENT FROM HIS INSURANCE COMPANY BEFORE ANY REPAIRS CAN BE DONE TO HIS VEHICLE OR ANY DATE FOR REPAIRS CAN BE SET. THE INSURANCE COMPANY DID SEND OVER THE ASSIGNMENT BUT IT WAS CLASSIFIED INCORRECTLY. THE FILE CAME OVER AS COMPREHENSIVE NOT AS COLLISION. THEREFORE THE ESTIMATE COULD NOT BE WRITTEN FOR THE INSURANCE COMPANY I LET MR [redacted] KNOW THIS AND HE ACCUSED ME OF BLAMING THE INSURANCE COMPANY FOR NOT HAVING AN ESTIMATE READY OR A REPAIR DATE SET FOR HIM I EXPLAINED TO MR [redacted] IT WOULD NOT BE A VALID ESTIMATE IF IT WAS SENT INCORRECTLY .SO TO LET HIM KNOW THAT I WAS SERIOUS ABOUT FIXING HIS VEHICLE I SET A REPAIR DATE FOR HIS VEHICLE WITHOUT HAVING AN ASSIGNMENT FOR THE RAPIERS. ON THAT SAME DATE THE INSURANCE SENT OVER THE CORRECT ASSIGNMENT AND I WAS ABLE TO COMPLETE THE ESTIMATE I CALLED MR [redacted] TO CONFIRM THAT THE ASSIGNMENT CAME THRU THE REPAIR DATE WAS SET FOR THEN VEHICLE WAS SCHEDULED FOR REPAIRS ON 9/11/17 9 AM FOR BOTH REPAIRS. ON THE DROP OFF DATE I WAS WITH A CUSTOMER BUT STILL TOOK THE TIME TO GREET MR [redacted] AND HELD THE DOOR OPEN FOR HIM TO ENTER THE OFFICE. ON 9/12/17 THE VEHICLE WAS TORN DOWN FOR A COMPLETE DISASSEMBLE AND WE NOTICED THE LAMP WAS DAMAGED AND NEEDED TO BE REPLACED ON 9/12/17 A PHONE CALL WAS PLACED TO MR [redacted] AT 808-566-0555 AND A MESSAGE WAS LEFT TO CALL US BACK. I ALSO SENT THE REPAIR ORDER TO THE INSURANCE COMPANY WITH THE HIDDEN DAMAGES AND PHOTOS OF THE DAMAGES ON 9/12/17 A PURCHASE ORDER WAS SUBMITTED TO THE DEALERSHIP FOR A RIGHT FRONT HEADLIGHT DUE TO THE LIGHT NOT BEING AVAILABLE THRU THE AFTER MARKET DEALERSHIP. THIS WOULD HAVE BROUGHT THE COST OF THE REPAIRS DOWN BUT THE RF HEADLIGHT DID COST $1377.91 BRINGING ONE OF THE TOTAL REPAIRS TO $2539.79 AND THERE WAS ALSO A SECOND REPAIR FOR $1014.61. NO MATTER WHAT THE COST OF THE REPAIRS THE CUSTOMER HAD A DEDUCTIBLE OF $1000 AND HE OPENED TWO CLAIMS WITH HIS INSURANCE COMPANY AND HE HAD TO PAY $2000 IN DEDUCTIBLES THAT HE SET UP HIM SELF WITH THE INSURANCE COMPANY. ON 9/14/17 THE FT LAMP WAS RECEIVED ANY TAKEN TO THE VEHICLE FOR THE TECH AND PARTS DEPARTMENT TO MIRROR MATCH THE LAMP TO INSURE A QUALITY REPAIR. AT THAT TIME THE VEHICLE WAS IN THE SHOPS LOT WAITING ON PARTS AND FOR THE TECHNICIAN TO BE FREED UP TO RESUME THE REPAIRS ON MR [redacted]’S VEHICLE. THE TECHNICIAN COMPLETED THE BODY REPAIRS ON 9/15/17 4:00PM DUE TO BEING A BIT BACKED UP. ON 9/15/17 4:00PM THE VEHICLE WENT TO PAINT AND WAS PAINTED AND ASSEMBLED ON 9/21/17 BY 1 PM ON 9/21/17 1PM THE VEHICLE WENT TO BUFF AND DETAIL AT 4PM IT WHEN THRU THE QUALITY INSPECTION. ON THE DAY OF 9/21/17 THE INSURANCE COMPANY WAS HERE AT OUR SHOP LOOKED AT THE VEHICLE AND PASSED THE QUALITY INSPECTION AND HAD ALREADY APPROVED THE ADDITIONAL REPAIRS ON THIS VEHICLE. THE DESIRED SETTLEMENT FROM THE CUSTOMER WAS ADDRESSED BEFORE HIS APPOINTMENT DATE WAS SET WHEN I FRANCISCO G[redacted] LET MR [redacted] KNOW WE WILL DISASSEMBLE THE VEHICLE AND IF WE FIND AND HIDDEN DAMAGES WE WILL DOCUMENT THE FILE AND SUBMIT ALL INFORMATION TO THE INSURANCE COMPANY AND THAT THE FIVE DAYS ON THE ESTIMATE IF JUST AN ESTIMATE AND IS SUBJECT TO CHANGE IF HIDDEN DAMAGES ARE FOUND FRANCISCO GERMÁN [redacted] SPECIALIST140 PU’UHALE RDHONOLULU HI, 96819PH 808-833-4464FAX 808-833-1002EMAIL-[redacted]
Complaint: [redacted]
I am rejecting this response because: There are several misstatements Mr. G[redacted]. First, the estimate was not offered as free. I was told the estimate fees will go toward the repair cost. I had every intention of fixing the car at the said shop. He also conveniently forget the fact that the estimates for without insurance involvement and with insurance involvement were miles apart. Another misstatement, I never received any phone call from Mr. G[redacted]. The calls were initiated by me. The biggest cost for the repair was replacement of right headlamp. It was initially determined by Mr. G[redacted] as well as [redacted]'s Insurance estimator, that it probably did not need to be replaced. At the time of car drop off the person accepting the car, went through initial check to make sure everything was working. The headlamp worked just fine. I was told that if there were any unforeseen problems, I would be told first. This never happened. I can only conjecture the headlamp was replaced to bring the cost up to the initial outrageous estimate that did not include the replacing the headlamp. The experience just left the bad taste.
Sincerely,
[redacted]