ADCO

Our office was contacted by the customer stating that she had removed parts of her unit and wanted us to come out and fix it plus show her where the filter was located for her systemThis equipment was installed for a Contractor and had been installed for several months prior to the customer purchasing the home (at which time, we were never contacted that the home had been sold to anyone)Our year labor warranty is for installation malfunctions and starts when the unit is installed for the customerTherefore, the unit was out of the labor warrantyThe customer was told that the charge of $was for our technician to arrive on scene and diagnosis the issue and any additional charges would be at a flat rate scheduleThe customer agreed to the charges and a tech was sent to do the service callWhen the tech finished the service call, the customer refused to pay for the service call and said she was going to call the contractor of whom she purchased the home and make him pay the service callWe have not received payment for this service call and are still awaiting paymentWe understand that the customer may be upset but we are not responsible for driving by and making sure when a house is sold that the customer knows the ins & outs of the systemAll installation manuals, warranty paperwork and equipment information is given to the original customer or is left inside the equipment for reference and is therefore their responsibility to turn over to the new homeowner

I believe I am being charged for another tenants water bill from the previous month before signing my leaseI was issued a "past due balance" though I never received a billBut, I should not even be responsible for somebody else's bill in the first placeAnyways, I have tried contacting Whitewater College Rentals numerous times (calls, emails) for about a month now and they have been ignoring meI know this because I sent the messages to an email address that they have responded from beforeThey have also called my roommate about a different issue (after I called an left them a voicemail)This says to me that they are avoiding responsibilityVERY unprofessional