Adcomm Digitel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory but I need an appointment to speak with the manager to receive my refund and I'll give the manager my credit card used Regards, [redacted]

I was very surprised to receive [redacted] 's Revdex.com letter? I had previously spoken to the Sales Reps involved and they let me know that the customer was unhappy with our policy and that he would be contacting me? Our company policy is Day exchange or In Store Credit for any accessory returnAlthough not usually an issue, we do have some customers who are unhappy about it? I did attempt to contact him but, unfortunately, a contact number was not in our system? I will be happy to refund his purchase but I cannot do that unless I have the charger and the credit card that he used to purchase it? I apologize for the confusion this may have caused? Our reps are instructed to have any escalated issues addressed to the store manager.If [redacted] would like to make an appointment to meet with I will personally assist him with this? He can reach me at ###-###-#### or ###-###-####.Thank you for reaching out to us? Again, my apologies to [redacted] .Sincerely, [redacted] Store ManagerAdcomm Digitel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory but I need an appointment to speak with the manager to receive my refund and I'll give the manager my credit card used
Regards,
*** ***

Revdex.com spoke with ***, he said they have a store credit policy a refund would not be provided but if it is within days from the time of the purchase the business will offer store credit with the receipt

I was very surprised to receive *** ***'s Revdex.com letter I had previously spoken to the Sales Reps involved and they let me know that the customer was unhappy with our policy and that he would be contacting me Our company policy is Day exchange or In Store Credit for any accessory
returnAlthough not usually an issue, we do have some customers who are unhappy about it I did attempt to contact him but, unfortunately, a contact number was not in our system I will be happy to refund his purchase but I cannot do that unless I have the charger and the credit card that he used to purchase it I apologize for the confusion this may have caused Our reps are instructed to have any escalated issues addressed to the store manager.If *** *** would like to make an appointment to meet with I will personally assist him with this He can reach me at ###-###-#### or ###-###-####.Thank you for reaching out to us Again, my apologies to *** ***.Sincerely,*** ***Store ManagerAdcomm Digitel

I was very surprised to receive *** ***'s Revdex.com letter? I had previously spoken to the Sales Reps involved and they let me know that the customer was unhappy with our policy and that he would be contacting me? Our company policy is Day exchange or In Store Credit for any accessory
returnAlthough not usually an issue, we do have some customers who are unhappy about it? I did attempt to contact him but, unfortunately, a contact number was not in our system? I will be happy to refund his purchase but I cannot do that unless I have the charger and the credit card that he used to purchase it? I apologize for the confusion this may have caused? Our reps are instructed to have any escalated issues addressed to the store manager.If *** *** would like to make an appointment to meet with I will personally assist him with this? He can reach me at ###-###-#### or ###-###-####.Thank you for reaching out to us? Again, my apologies to *** ***.Sincerely,*** ***Store ManagerAdcomm Digitel

Revdex.com:I have reviewed the offer and/or response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not accept their offer. A store credit will not resolve the problem. Is there any way possible they can do a credit to my phone bill?Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but I need an appointment to speak with the manager to receive my refund and I'll give the manager my credit card used.
Regards,
[redacted]

Review: I OPENED AN ACCOUNT WITH [redacted] THROUGH ADCOMM DIGITEL ON 26 SEPTEMBER 2013. THE REPRESENTATIVE WHO HELPED ME WAS [redacted] AT THE [redacted] VA STORE. AS I HAD SEVERAL QUESTIONS AND WANTED TO BACK UP MY PHONE BEFORE THE ACCOUNTS WERE SWITCHED (I MOVED MY SERVICE FROM [redacted]), SO I WORKED WITH [redacted] TO GET THE SPECIFICS ON THE PHONE I WAS INTERESTED IN, THE PLAN DETAILS AND WHICH DISCOUNT WOULD OFFER ME A BETTER DEAL (I HAD A [redacted] COUPON AND [redacted] HAD OFFERED A [redacted] MEMBER DISCOUNT). WHEN I ASKED [redacted] WHAT THE [redacted] DISCOUNT OFFERED, HE ERRONEOUSLY SAID IT WOULD GIVE ME %15 OFF MY MONTHLY BILL BEFORE TAXES. THIS OFFER WAS VERY SIMILAR TO THE AAA OFFER, SO I CHOSE TO GO WITH IT INSTEAD. [redacted] STARTED THE PAPERWORK AND THE FOLLOWING DAY I CAME BACK TO FINISH OPENING THE ACCOUNT (WITH THE STORE MANAGER, AS [redacted] WAS OFF) AND GET THE NEW PHONE, WHICH I WAS ABLE TO DO WITHOUT INCIDENT.

WHEN I RECEIVED MY FIRST MONTHS BILL WHAT I FOUND IS THAT THE DISCOUNT IS ONLY BEING APPLIED TO THE DATA CHARGES PORTION OF THE BILL AND NOT THE ENTIRE BILL, WHICH IS DIFFERENT THAN WHAT WAS OFFERED BY BRENDON. I CALLED BOTH [redacted] AND [redacted] TO ADDRESS THE ISSUE AND WAS TOLD THAT THEY COULD NOT/WOULD NOT MAKE ANY CHANGES TO MY BILL AND THAT THE DISCOUNT NOW ONLY APPLIED TO THE DATA CHARGES AND NOT THE ENTIRE BILL, THAT THIS WAS A RECENT CHANGE AND THAT THE CHANGE WAS NOT IN PLACE WHEN I SIGNED MY CONTRACT FOR SERVICE. NEITHER [redacted] NOR [redacted] COULD SHOW ME THE WRITTEN TERMS OF THE DISCOUNT THAT WAS APPLIED TO MY ACCOUNT ON THE DAY IT WAS OPENED. I WENT INTO THE [redacted] STORE TO TALK TO [redacted] WHO SAID HE WOULD LOOK INTO THE SITUATION AND CALL ME BACK. HE DID NOT CALL BACK AND AFTER I WEEK I HAD TO CALL TO FOLLOW UP. AFTER SEVERAL MINUTES OF [redacted] TRYING TO EXPLAIN WHY THEY WERE NOT GOING TO DO ANYTHING AND WHY THEY WERE NOT IN BREACH OF CONTRACT DESPITE NOT HONORING THE TERMS THEY HAD PUT FORTH THE DAY I SIGNED THE CONTRACT, HE ENDED WITH SAYING THE DISCOUNT INFORMATION SHOULD BE REFLECTED IN THE CONTRACT ITSELF WHICH THEY GAVE ME A COPY OF THE DAY I SIGNED IT. UPON REVIEW, THERE IS NO INDICATION IN MY CONTRACT OF THE DISCOUNT, DESPITE IT BEING ON MY BILL (ALBEIT INCORRECTLY APPLIED).Desired Settlement: I WOULD LIKE MY CURRENT AND FUTURE BILLS TO REFLECT THE CORRECT APPLICATION OF THE DISCOUNT OF 15% TO THE TOTAL BILL AND NOT JUST THE DATA CHARGES AND FOR [redacted] TO STOP TELLING ME THAT THEY ARE SORRY, BUT NOT DOING ANYTHING TO SHOW THAT THEY ARE SORRY.