ADCORP LATINO

The business has responded Please see below: [redacted] purchased advertising space on our Welcome Center kiosk for ***'s InsuranceHe is the only insurance agent/office featured on our productAdcorp gives the courtesy of exclusivity to all of our customersOn our Welcome Center program, once a sale is made, all appointments with similar businesses are cancelledOur products do not showcase ads from the same industryUnfortunately, we cannot control what happens in the store or the plazaWe have addressed every issue or concern under our control in regards to [redacted] ***'s exclusivity complaintThe Welcome Centers are maintained based on a specific scheduleIn addition to these routine visits, if a customer calls with a concern we address it immediatelyWe have records of [redacted] ***'s phone calls and our response dates, none of which are more than hours afterIn addition to an extension we offered [redacted] an art changeAn art change could have spotlighted another aspect of his business after the Covered [redacted] enrollment was overHe refused [redacted] ***'s ad has already run it's full six month contracted term however we are still willing to work something out with himCustomer satisfaction is of great importance to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their response is vague and part true, I sent by mail my complete response with pictures attached that will reflect the nature of the complaint and how it was handled by Adcorp LatinoI hope you will published my complete response Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Adcorp admits that unfortunately they can't control what happens in the store, that means that they do not have an exclusive contract with the store so the store can place any ad on top beside or back of their kioskWhen the sales man came to my place he stated that my ad was going to be exclusive, now I realize that exclusive for them means on their own spot I was unaware that the store was going to place tables, big banners all over around my ad and a live person promoting the same services but for a different business, during the open enrollment of [redacted] Insurance (service I provide)Regarding Customer Service, every time I complained about this issue I was the one who initiated the call, Main office told me that the owner didn't want to talk to me nor I ever talked to him, I was told that if I want claim something I have to file a law-suit and I have to do it in [redacted] because it is stated in the contract, I just wanted my money back but now I will travel to [redacted] soon to file a Law suit for advertising and misleading businessI'm in business for over years I do not care about the money because it was budget expense I just want justiceI will wait for a call from the owner to find out if he wants to work something with me as stated in his response.I sent to the Revdex.com pictures and a written letter about the above matter how ever I do not see it on line In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below: [redacted] signed a contract for advertising space, design, print and installation into his local supermarketThis ad is to be displayed on the Welcome Center at the entrance of the store where customers pick up the weekly circularsThe contract (which is one page, front side only) has five places for the customer to sign or initial in acknowledgement of specific terms [redacted] signed and/or initialed all five terms, one of which states, "Once advertising space is booked, it cannot be resold, hence the contract is non-cancellable..."This was explained at time of sale and [redacted] acknowledges such with his signatureHis letters, emails and phone calls were all responded to accordinglyIn addition, the customer service department explained the "cooling off period" that [redacted] sites does not apply here as this is a B2B transactionAdcorp Latino appreciates its customers and would like [redacted] to work w ith us in producing an advertisement that not only abides by the contract but does what he signed up for, to grow his business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response is vague and part true, I sent by mail my complete response with pictures attached that will reflect the nature of the complaint and how it was handled by Adcorp LatinoI hope you will published my complete response Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Adcorp admits that unfortunately they can't control what happens in the store, that means that they do not have an exclusive contract with the store so the store can place any ad on top beside or back of their kioskWhen the sales man came to my place he stated that my ad was going to be exclusive, now I realize that exclusive for them means on their own spot I was unaware that the store was going to place tables, big banners all over around my ad and a live person promoting the same services but for a different business, during the open enrollment of *** *** Insurance (service I provide)Regarding Customer Service, every time I complained about this issue I was the one who initiated the call, Main office told me that the owner didn't want to talk to me nor I ever talked to him, I was told that if I want claim something I have to file a law-suit and I have to do it in *** *** because it is stated in the contract, I just wanted my money back but now I will travel to *** *** soon to file a Law suit for advertising and misleading businessI'm in business for over years I do not care about the money because it was budget expense I just want justiceI will wait for a call from the owner to find out if he wants to work something with me as stated in his response.I sent to the Revdex.com pictures and a written letter about the above matter how ever I do not see it on line
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:*** *** signed a contract for advertising space, design, print and installation into his local supermarketThis ad is to be displayed on the Welcome Center at the entrance of the store where customers pick up the weekly circularsThe contract
(which is one page, front side only) has five places for the customer to sign or initial in acknowledgement of specific terms*** *** signed and/or initialed all five terms, one of which states, "Once advertising space is booked, it cannot be resold, hence the contract is non-cancellable..."This was explained at time of sale and *** *** acknowledges such with his signatureHis letters, emails and phone calls were all responded to accordinglyIn addition, the customer service department explained the "cooling off period" that *** *** sites does not apply here as this is a B2B transactionAdcorp Latino appreciates its customers and would like *** *** to work w ith us in producing an advertisement that not only abides by the contract but does what he signed up for, to grow his business

The business has responded Please see below:*** *** purchased advertising that was to be displayed at his local *** ***Adcorp Latino designed, printed and installed this advertisement in accordance with all the terms of the contractWhen *** *** called to express his concerns,
we addressed and offered many solutionsAdcorp Latino is still willing to work with *** *** even though we have satisfied our side of the agreement as well as offer additional exposure

The business has responded.  Please see below:
[redacted] purchased advertising space on our Welcome Center kiosk for [redacted]'s Insurance. He is the only insurance agent/office featured on our product. Adcorp gives the courtesy of exclusivity to all of our customers. On our Welcome Center program, once a sale is made, all appointments with similar businesses are cancelled. Our products do not showcase ads from the same industry. Unfortunately, we cannot control what happens in the store or the plaza. We have addressed every issue or concern under our control in regards to [redacted]'s exclusivity complaint. The Welcome Centers are maintained based on a specific schedule. In addition to these routine visits, if a customer calls with a concern we address it immediately. We have records of [redacted]'s phone calls and our response dates, none of which are more than 72 hours after. In addition to an extension we offered [redacted] an art change. An art change could have spotlighted another aspect of his business after the Covered [redacted] enrollment was over. He refused. [redacted]'s ad has already run it's full six month contracted term however we are still willing to work something out with him. Customer satisfaction is of great importance to us.

The business has responded.  Please see below:
[redacted] purchased advertising that was to be displayed at his local [redacted]. Adcorp Latino designed, printed and installed...

this advertisement in accordance with all the terms of the contract. When [redacted] called to express his concerns, we addressed and offered many solutions. Adcorp Latino is still willing to work with [redacted] even though we have satisfied our side of the agreement as well as offer additional exposure.

The business has responded.  Please see below:
[redacted] signed a contract for advertising space, design, print and installation into his local supermarket. This ad is to be...

displayed on the Welcome Center at the entrance of the store where customers pick up the weekly circulars. The contract (which is one page, front side only) has five places for the customer to sign or initial in acknowledgement of specific terms. [redacted] signed and/or initialed all five terms, one of which states, "Once advertising space is booked, it cannot be resold, hence the contract is non-cancellable...". This was explained at time of sale and [redacted] acknowledges such with his signature. His letters, emails and phone calls were all responded to accordingly. In addition, the customer service department explained the "cooling off period" that [redacted] sites does not apply here as this is a B2B transaction. Adcorp Latino appreciates its customers and would like [redacted] to work w ith us in producing an advertisement that not only abides by the contract but does what he signed up for, to grow his business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Adcorp admits that unfortunately they can't control what happens in the store, that means that they do not have an exclusive contract with the store so the store can place any ad on top beside or back of their kiosk. When the sales man came to my place he stated that my ad was going to be exclusive, now I realize that exclusive for them means on their own spot I was unaware that the store was going to place tables, big banners all over around my ad and a live person promoting the same services but for a different business, during the open enrollment of [redacted] Insurance (service I provide). Regarding Customer Service, every time I complained about this issue I was the one who initiated the call, Main office told me that the owner didn't want to talk to me nor I ever talked to him, I was told that if I want claim something I have to file a law-suit and  I have to do it in [redacted] because it is stated in the contract,  I just wanted my money back but now I will travel to [redacted] soon to file a Law suit for false advertising and misleading business. I'm in business for over 20 years I do not care about the money because it was budget expense I just want justice. I will wait for a call from the owner to find out if he wants to work something with me as stated in his response.I sent to the Revdex.com pictures and a written letter about the above matter how ever I do not see it on line
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response is vague and part true, I sent by mail my complete response with pictures attached that will reflect the nature of the complaint and how it was handled by Adcorp LatinoI hope you will published my complete response  Thank You
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:[redacted] purchased advertising space on our Welcome Center kiosk for [redacted]'s Insurance. He is the only insurance agent/office featured on our product. Adcorp gives the courtesy of exclusivity to all of our customers. On our Welcome Center program, once a sale is made, all appointments with similar businesses are cancelled. Our products do not showcase ads from the same industry. Unfortunately, we cannot control what happens in the store or the plaza. We have addressed every issue or concern under our control in regards to [redacted]'s exclusivity complaint. The Welcome Centers are maintained based on a specific schedule. In addition to these routine visits, if a customer calls with a concern we address it immediately. We have records of [redacted]'s phone calls and our response dates, none of which are more than 72 hours after. In addition to an extension we offered [redacted] an art change. An art change could have spotlighted another aspect of his business after the Covered [redacted] enrollment was over. He refused. [redacted]'s ad has already run it's full six month contracted term however we are still willing to work something out with him. Customer satisfaction is of great importance to us.