*** is correct the extrusion that holds the liner in place is made of plastic and not traditional aluminumOver time this material has widened due to age and is not performing it original intention of holding the liner in placeSometimes it is difficult to determine the performance of extrusion by looking at it and how it will stand up to the pressure of a new liner installation I share in [redacted] frustration in understanding why sometimes original equipment failsWe could have changed the extrusion to aluminum, however it would have been outside the scope of the original work and would have cost about $to replaceAfter two time out to reinstall the liner we thought a reasonable solution would be to liner lock the entire poolThis is also outside the scope of the original work but a more reasonable solution Repair work is just that, repair work and it is unreasonable to think every possible problem one may find in the act of repair can be discussed before handIf you were to purchase a new tire and the rim was damaged, the cost of a new rim would not be included in the cost of the tire please refer to the agreement singed by [redacted] under the signature it states " By signing above the owner has read and agrees to possible extra charges from ground water conditions or any unseen or unknown problems that may exist" We feel that we have made every reasonable effort to solve the problem and that the charge of $ was in the scope of the agreement ?
This company is defiantly not the company to use if you want anything done with you poolI had a pool installed by them years ago which was not a pleasant experience at all and not done well but of course they didn't want to hear anything after they had my moneyNow I need a new liner which I was defiantly not using them again and found out I had ground water which needs an underground pipe installed to clear out the water which I understandBefore installing the pipe I called and went into add on pools to see if I was lucky enough to have had it installed when then put my pool in and they pulled up my file and told me they hit ground water and the pipe was installed!!!! But they didn't have a record of where it was so they couldn't tell me where it was except that is would be somewhere on the deep end of the pool and it was my problem to find it Leaving happy it was installed but furious with them that they didn't want to help at all and said it was pretty much my problem to find itSo I hire a landscaper to dig up my whole end pool area to find no dewatering pipe but did find a surface drain which I knew wasn't what I was looking for and kept diggingMy landscaper and everyone said it cant be thereSo I go back to add on for them to have a totally different story for me and said they didn't put in a dewatering pipe that they told me they did because they hit ground water when they put in the poolThey were not nice throughout the whole ordeal and unhelpful and caused me to rip up my whole landscaping for something that was not even there!!!!!!Bottom line here is to not ever ever ever use this company for anything pool relatedThey don't know what they are doing or saying and very rued people with no care for the customer!!!!!I really hope people read this before choosing to use this company
*** is correct the extrusion that holds the liner in place is made of plastic and not traditional aluminumOver time this material has widened due to age and is not performing it original intention of holding the liner in placeSometimes it is difficult to determine the performance of extrusion by looking at it and how it will stand up to the pressure of a new liner installation I share in [redacted] frustration in understanding why sometimes original equipment failsWe could have changed the extrusion to aluminum, however it would have been outside the scope of the original work and would have cost about $to replaceAfter two time out to reinstall the liner we thought a reasonable solution would be to liner lock the entire poolThis is also outside the scope of the original work but a more reasonable solution Repair work is just that, repair work and it is unreasonable to think every possible problem one may find in the act of repair can be discussed before handIf you were to purchase a new tire and the rim was damaged, the cost of a new rim would not be included in the cost of the tire please refer to the agreement singed by [redacted] under the signature it states " By signing above the owner has read and agrees to possible extra charges from ground water conditions or any unseen or unknown problems that may exist" We feel that we have made every reasonable effort to solve the problem and that the charge of $ was in the scope of the agreement ?
This company is defiantly not the company to use if you want anything done with you poolI had a pool installed by them years ago which was not a pleasant experience at all and not done well but of course they didn't want to hear anything after they had my moneyNow I need a new liner which I was defiantly not using them again and found out I had ground water which needs an underground pipe installed to clear out the water which I understandBefore installing the pipe I called and went into add on pools to see if I was lucky enough to have had it installed when then put my pool in and they pulled up my file and told me they hit ground water and the pipe was installed!!!! But they didn't have a record of where it was so they couldn't tell me where it was except that is would be somewhere on the deep end of the pool and it was my problem to find it Leaving happy it was installed but furious with them that they didn't want to help at all and said it was pretty much my problem to find itSo I hire a landscaper to dig up my whole end pool area to find no dewatering pipe but did find a surface drain which I knew wasn't what I was looking for and kept diggingMy landscaper and everyone said it cant be thereSo I go back to add on for them to have a totally different story for me and said they didn't put in a dewatering pipe that they told me they did because they hit ground water when they put in the poolThey were not nice throughout the whole ordeal and unhelpful and caused me to rip up my whole landscaping for something that was not even there!!!!!!Bottom line here is to not ever ever ever use this company for anything pool relatedThey don't know what they are doing or saying and very rued people with no care for the customer!!!!!I really hope people read this before choosing to use this company