Addessi Fencing

Review: Horrible installation. Company left metal pieces all over that my son could choke on or poke his eye out with. After calling them to let them know this they supposedly sent someone to clean them all up. The next day we kept finding more and more. After sending them a threatening email the owner came this time and supposedly cleaned them all up, sure enough we kept finding more. We've found over 100 at this point. They sent someone else to pick more up and of course we found more pieces after that. It's now 3+ weeks later and we are still finding these metal pieces. After going back and forth I asked the owner how he would fix this and he very obnoxiously put it back to me asking how I thought he should fix it. He also said my son could just as easily poke his eye out or stab himself with an aye corn or twig! If this was a professional job they should have made all cuttings in a separate area where they would have newspaper or cardboard down.Desired Settlement: Ensure all metal pieces are removed

Business

Response:

Dear Revdex.com,

We agree that the cleanup after installation was not handled properly and the crew has been reprimanded. We have returned twice to ensure proper cleanup, but apparently have missed some shavings. We will be sending another crew out to be more meticulous. Thank you for bringing this to our attention. We assumed the matter was taken care of when the customer paid the invoice. We pride ourselves on proper installation and excellent customer care.