Addicted Offroad

[redacted] is still waiting for a reply to his last response to your company "Addictive Offroad" Are you still building his bumper and when will it be shipped As he states you have yet to call or email him It has been days past the weeks so we would like your response

[redacted] My products were sent to meThe issue has been resolvedI still feel People need to be aware of the concern before ordering from this companyThe product had great workmanshipThe part the company needs to understand is I planed on purchasing other items from themAfter this experience not only would I not purchase from them I would not recommend a friend because of not telling me the truth up front and ignoring my emails/callsCase number is [redacted]

***, your refund has been issuedObviously, no matter what I do, you will not be happy with my product, so I wish you the best finding a bumper that will fit your needsI am one of the faster companies when it comes to turn around timesI am sorry that there has been some sort of miscommunication in regards to the turn time.Scott

Revdex.com:I accept this response, but as of 3:pm Pacific time, the bumper still has not been shippedAlso these accusations of my change order being to blame for the delay or that I send emails 10-times a day need to be put to restI can not stand dishonestyI will attach emails that show that this is not the case I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

The replacement bumper will be shipped today, and he was sent tracking information via [redacted] yesterday afternoon when the label was created [redacted] tracking number [redacted] Yes, I received the bumper back on Monday and the new replacement bumper will be picked up today and shippedIn response to him only receiving a response to out of every emails, that is correct, considering that [redacted] emails me 10-times a dayUnfortunately, I am busy building bumpers and do not have time to answer all 10-emails from him in one dayI explained what the process would be and have followed our policy and process to get him the replacement bumper in a timely mannerWhen he ordered the bumper during our Black Friday sale, it was explained to all customers that the turn time would be extended because of the amount of orders that we get and its an estimateThat being said, we actually were ahead of schedule and finished his bumper at the beginning of JanuaryHowever, [redacted] decided he wanted to change the order after it was already built, and therefore that delayed the timeIt was his decision to change the orderUnfortunately, there was a mistake made and he was shipped the incorrect bumperWe then sent him a call tag to get the original bumper shipped back and replacement one built and shipped

***, I just received a Revdex.com complaint from youThxFirst, let me explain how we need to proceed at this pointDue to the Revdex.com complaint I will have to abide by company policy at this pointSo, I will need to get the bumper shipped back to my shop before I can ship out a new oneI will email you a shipping label that you will need to tape onto the bumperI will have a call tag issued from [redacted] to pickup the bumperOnce I receive the bumper back I can ship out a replacementHowever, I cannot ship anything until I receive that one backFwiw, I have been in constant communication with you from the beginningAnd your original bumper was built and ready in the 8-week turn time I quotedIn fact, it was done even faster than thatHowever, you wanted to change the order after your bumper was doneThere was a mistake made on the bumperI explained I would get it handled and fixedAnd I will, but, it doesn’t happen overnightWe have been out of winch plates for over a week, so I cannot just pickup one off the floor and build you a bumper immediatelyThere is a process to itI am not trying to screw you overI am trying to get you what you orderedHowever, If that doesn’t work, then I will refund your money for the bumper, and have that one picked up and you can buy something from another companySo, how would you like me to proceed? Scottywww.addictedoffroad.com

[redacted] This is a response to Revdex.com complaint # [redacted] When the customer ordered both products, it was explained to him that we have turn times on our productsAt the date of order we were on a 8-week turn timeOur company policy states that we make every effort to hit our turn times, but sometimes a manufacturing delay can take place/ We mailed out the bumper to him within that turn time, however the rock sliders took longer than expectedDuring the two weeks in question that he wasn't able to get a hold of us, we were expanding our shop and our phone lines were completely messed up for a couple weeksThis was posted on our website and on our [redacted] pageOnce things came back up, I was able to get a hold of the customer and we worked things out and his sliders were shipped out within a couple days In the end, the customer received his sliders.-- Scott C [redacted] Ownerwww.AddictedOffroad.com

Revdex.com: I have read the response and had been in contact with Scott C [redacted] from addicted Offroad through email over the last weekI don't understand what the Revdex.com complaint has to do with shipping policies, but I agreed to wait until he receives the incorrect bumper that I sent back to him before he will ship me the correct bumperI have sent him Emails letting him know the tracking number of shipment and when it will be arrivingthe bumper arrived yesterday and was signed for by ScottC [redacted] himself according to [redacted] tracking.I had received an email from Scott last week assuring me that the correct new bumper would be ready to ship to me as soon as he receives the original incorrect BumperAccording to [redacted] tracking, the bumper I sent back to him arrived yesterday morning and I still have not received a reply email or an update email notifying me that the bumper has shippedall I am asking for is the bumper that I paid for upfront days ago to be shipped to me promptly at this point a refund in my eyes is just a 100-day interest-free loan that I am not and was not interested in givingwhat I would like is for my bumper to be shipped to me and a reply to my emailsthis is more than reasonableI'm not sure what's going on on his end but I had waited to move forward with this complaint since Scott and I were in communication after I had originally filed it.I would like to add that I may only get a reply to out of emails that I send to him and it seems like he only reads parts of them because he does not answer half of the questions I asked him I have emails to verify this that I have not yet attached to the complaint I just want to reiterate that all I'm asking of him is to communicate with me and send me the bumper that he said he would I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

The customer was never quoted two weeksIn fact, we list our turn times on our website through our [redacted] accountWe were 4-weeks when he placed the order to begin with and he was told that at the time of order as well as through emailWe are currently in the tail end of the 4th week right nowWhich means there is still a couple of weeks left in our quoted turn timeIf the customer would like a refund, I have no issue doing thatBut, he was quoted the correct turn time when he ordered it as well as through email

[redacted] My products were sent to me. The issue has been resolved. I still feel People need to be... aware of the concern before ordering from this company. The product had great workmanship. The part the company needs to understand is I planed on purchasing other items from them. After this experience not only would I not purchase from them I would not recommend a friend because of not telling me the truth up front and ignoring my emails/calls. Case number is [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** *** yes I would still like the bumper but I would just like to be updated I have a email from scott saying weeks and I relize sometimes things take longer and I dont care but its preety close to weeks so all I ask is to be notified or email me as to when u can ship it thats all I ask as it is a christmas present

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I did receive the product from addicted offroad it was the wrong oneI tried to call them they would not answer but he did e mail me

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[redacted] is still waiting for a reply to his last response to your company "Addictive Offroad" . Are you still building his bumper and when will it be shipped.  As he states you have yet to call or email him.  It has been 2 days past the 6 weeks so we would like your response.

Revdex.com:I accept this response,  but as of 3:30 pm Pacific time, the bumper still has not been shipped. Also these accusations of my change order being to blame for the delay or that I send emails 10-15 times a day need to be put to rest. I can not stand dishonesty. I will attach emails that show that this is not the case. 
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted], your refund has been issued. Obviously, no matter what I do, you will not be happy with my product, so I wish you the best finding a bumper that will fit your needs. I am one of the faster companies when it comes to turn around times. I am sorry that there has been some sort of miscommunication in regards to the turn time.
Scott

[redacted], I just received a Revdex.com complaint from you. Thx. First, let me explain how we need to proceed at this point. Due to the Revdex.com complaint I will have to abide by company policy at this point. So, I will need to get the bumper shipped back to my shop before I can ship out a new one. I will...

email you a shipping label that you will need to tape onto the bumper. I will have a call tag issued from [redacted] to pickup the bumper. Once I receive the bumper back I can ship out a replacement. However, I cannot ship anything until I receive that one back. Fwiw, I have been in constant communication with you from the beginning. And your original bumper was built and ready in the 8-10 week turn time I quoted. In fact, it was done even faster than that. However, you wanted to change the order after your bumper was done. There was a mistake made on the bumper. I explained I would get it handled and fixed. And I will, but,  it doesn’t happen overnight. We have been out of winch plates for over a week, so I cannot just pickup one off the floor and build you a bumper immediately. There is a process to it. I am not trying to screw you over. I am trying to get you what you ordered. However, If that doesn’t work, then I will refund your money for the bumper, and have that one picked up and you can buy something from another company. So, how would you like me to proceed? Scottywww.addictedoffroad.com

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[redacted] is still waiting for a reply to his last response to your company "Addictive Offroad" . Are you still building his bumper and when will it be shipped.  As he states you have yet to call or email him.  It has been 2 days past the 6 weeks so we would like your response.

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This is a response to  Revdex.com complaint #[redacted]When the customer ordered both products, it was explained to him that we have turn...

times on our products. At the date of order we were on a 8-12 week turn time. Our company policy states that we make every effort to hit our turn times, but sometimes a manufacturing delay can take place/ We mailed out the bumper to him within that turn time, however the rock sliders took longer than expected. During the two weeks in question that he wasn't able to get a hold of us, we were expanding our shop and our phone lines were completely messed up for a couple weeks. This was posted on our website and on our [redacted] page. Once things came back up, I was able to get a hold of the customer and we worked things out and his sliders were shipped out within a couple days.  In the end, the customer received his sliders.-- Scott C[redacted]Ownerwww.AddictedOffroad.com

[redacted], your refund has been issued. Obviously, no matter what I do, you will not be happy with my product, so I wish you the best finding a bumper that will fit your needs. I am one of the faster companies when it comes to turn around times. I am sorry that there has been some sort of miscommunication in regards to the turn time.Scott

Revdex.com: I have read the response and had been in contact with Scott C[redacted] from addicted Offroad through email  over the last week. I don't understand what the Revdex.com complaint  has to do with shipping policies, but I agreed to wait until he receives  the incorrect bumper that I sent back to him before he will ship me the correct bumper. I have sent him Emails letting him know the tracking number of shipment and when it will be arriving. the bumper arrived yesterday and was signed for by ScottC[redacted] himself according to [redacted] tracking.I had received an email from Scott last week assuring me that the correct new bumper would be ready to ship to me as soon as he receives the original incorrect Bumper. According to [redacted] tracking, the bumper I sent back to him   arrived yesterday morning  and I still have not received a reply email  or  an update email notifying me that the bumper has shipped. all I am asking for is the bumper that I paid for upfront 100 days ago to be shipped to me promptly.  at this point a refund in my eyes is just a 100-day interest-free loan that I am not and was not interested in giving. what I would like is for my bumper to be shipped to me and a reply to my emails. this is more than reasonable. I'm not sure what's going on on his end but I had waited to move forward with this complaint since Scott and I were in communication after I had originally filed it.I would like to add that I may only get a reply to 1 out of 5 emails that I send to him and it seems like he only reads parts of them because he does not answer half of the questions I asked him.   I have emails to verify this  that I have not yet attached  to the complaint.  I just want to reiterate  that all I'm asking of him  is to communicate  with me  and send me the  bumper that he said he would . 
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]