Addictive Desert Designs

Ordered my son a bumper for his truckThere was very little correspondence from the company Had to make MULTIPLE phone calls to check the status of the bumperWas told on three different occasions that we should expect it "the next week"Finally told that it was boxed and paperwork was being filled out and an email with a tracking number would be sent outNever received an emailHad to get in touch with the shipping company personally to track the bumperWhen we finally received it, the powder coating was scraped to bare metal in three placesExtremely unhappy with the professionalism of the employees and the condition of a pretty expensive brand new bumper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If the aftermarket part you are talking about are the rock skins then I will gladly take them off and show you once again that this is not what caused the gap. The sliders are installed on the body mounts.  The rocks skins in no way inhibit the fit but like I said I will gladly remove the skins and reinstall the sliders to show you the gap still exist.  Not to mention that before I purchase your sliders I asked the vendor if the slider would fit with the rock skins.  The vendor then called ADD who confirmed that it would fit without a problem.  Once again I believe the problem is either in your design or advertising.  These do not fit as advertised and I should be out of pocket $400 to return a product that is not what is promised.  After calling your company on multiple occasions and even speaking with your engineer I was advised that how they sit on my Jeep is how they were designed to fit.  This is when I started the return process (as this is not what was advertised on both your site and the vendors site) only to find out that I am going to be stuck with a 25% restocking fee plus shipping which my [redacted] guy says is going to be around $200.  This is unacceptable and not good business practice.  In the end you are asking me to spend $400 to return a product that does not fit as advertised.Please adviseRegards,
[redacted]

We have talked with both the dealer and end consumer.   Addictive Desert Designs takes pride in making sure we review every positive or negative experience and strive to come up with a solution that works for all parties.  In this case we have agreed to a solution that works for the dealer and customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

If the aftermarket part you are talking about are the rock skins then I will gladly take them off and show you once again that this is not what caused the gap. The sliders are installed on the body mounts.  The rocks skins in no way inhibit the fit but like I said I will gladly remove the skins and reinstall the sliders to show you the gap still exist.  Not to mention that before I purchase your sliders I asked the vendor if the slider would fit with the rock skins.  The vendor then called ADD who confirmed that it would fit without a problem.  Once again I believe the problem is either in your design or advertising.  These do not fit as advertised and I should be out of pocket $400 to return a product that is not what is promised.  After calling your company on multiple occasions and even speaking with your engineer I was advised that how they sit on my Jeep is how they were designed to fit.  This is when I started the return process (as this is not what was advertised on both your site and the vendors site) only to find out that I am going to be stuck with a 25% restocking fee plus shipping which my [redacted] guy says is going to be around $200.  This is unacceptable and not good business practice.  In the end you are asking me to spend $400 to return a product that does not fit as advertised.Please adviseRegards,

Ordered my son a bumper for his truck. There was very little correspondence from the company. Had to make MULTIPLE phone calls to check the status of the bumper. Was told on three different occasions that we should expect it "the next week". Finally told that it was boxed and paperwork was being filled out and an email with a tracking number would be sent out. Never received an email. Had to get in touch with the shipping company personally to track the bumper. When we finally received it, the powder coating was scraped to bare metal in three places. Extremely unhappy with the professionalism of the employees and the condition of a pretty expensive brand new bumper.

We are very sorry to hear about your experience. The dealer/vendor did reach out to us.   We explained to the dealer that you purchased your product from, that our product was to be installed directly to the factory body mounts and rest against the pinch welds unobstructed.   The dealer...

had installed other aftermarket product prior that inhibited our product to rest properly and created the gap you referred to.   We have directly called the management of the dealer several times with no response.  Product is tested before leaving our facility to insure it meets strict product specifications and measurements.  We appreciate your purchase and hope to help you better in the future.

I bought a Ford Raptor Bumper and actually bought the wrong one. The guys at Addictive Desert Designs arranged for my bumper to be sold to another vendor and then sent me the correct one at no charge. A+++++