The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customerWe keep detailed notes so when there is a dispute we know exactly what happened3/10/First visit for oil change and to check battery for electrical draw and starter connectionsDid not charge for testsDid notice and gave customer estimates for tires and brakes5/2/Installed new tires onlyCustomer had the opportunity to shop prices from the quote we gave him on the previous visit6/6/Squealing noise when turning rightUpon inspection found rtFtouter axle u joint rusted and brakes causing noiseReplaced front pads, rotors, hardware and axle U jointNo more noise at that time6/17/Oil change — hears a clicking noise when brakes are appliedPerformed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damperReplaced the part and test drove, no mere noise7/11/Noise in RtFtBrakes and hears an exhaust noise when a bump is hitNote: Found on brake caliper slides—the brackets are grooved due to wear and tear, pads are rocking causing the noiseCannot stop the noise without replacing spindleCUSTOMER did not want added expense_ Exhaust system needs new clampsClamps replaced only! 4/29/Customer's vehicle died in convenience store lot near our shopWe towed the vehicle to our store free of chargePerformed an electrical test and found nothing wrong with the battery, alternator or starterCharged $for test5/4/Vehicle would not startWe replaced the starter and discounted the labor $for the previous testAfter the job was completed the customer could not pay for it and asked if he could make payments (not our company policy)It took months of payments for the bill to be paid in full.The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customerWe keep detailed notes so when there is a dispute we know exactly what happened.3/10/First visit for oil change and to check battery for electrical draw and starter connectionsDid not charge for testsDid notice and gave customer estimates for tires and brakes.5/2/Installed new tires onlyCustomer had the opportunity to shop prices from the quote we gave him on the previous visit.6/6/Squealing noise when turning rightUpon inspection found rtFtouter axle u joint rusted and brakes causing noiseReplaced front pads, rotors, hardware and axle U jointNo more noise at that time.6/17/Oil change — hears a clicking noise when brakes are appliedPerformed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper.Replaced the part and test drove, no mere noise.7/11/Noise in RtFtBrakes and hears an exhaust noise when a bump is hitNote: Found on brake caliper slides—the brackets are grooved due to wear and tear, pads are rocking causing the noiseCannot stop the noise without replacing spindleCUSTOMER did not want added expense_ Exhaust system needs new clampsClamps replaced only!4/29/Customer's vehicle died in convenience store lot near our shopWe towed the vehicle to our store free of chargePerformed an electrical test and found nothing wrong with the battery, alternator or starterCharged $for test.5/4/Vehicle would not startWe replaced the starter and discounted the labor $for the previous testAfter the job was completed the customer could not pay for it and asked if he could make payments (not our company policy)It took months of payments for the bill to be paid in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business only listed some of the repairs it had made and failed to respond to my complaint in whole; it did not address my complaint in any form or fashion. Nor did the business make mention of the fact that it caused a problem to the driver side window and door. In addition it did not addressed the multiple failed repair attempts. The business has not made a good faith effort to resolve my complaint.
Regards,
[redacted]
The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customer. We keep detailed notes so when there is a dispute we know exactly what happened. 3/10/14 First visit for oil...
change and to check battery for electrical draw and starter connections. Did not charge for tests. Did notice and gave customer estimates for tires and brakes. 5/2/14 Installed 4 new tires only. Customer had the opportunity to shop prices from the quote we gave him on the previous visit. 6/6/14 Squealing noise when turning right. Upon inspection found rt. Ft. outer axle u joint rusted and brakes causing noise. Replaced front pads, rotors, hardware and axle U joint. No more noise at that time. 6/17/14 Oil change — hears a clicking noise when brakes are applied. Performed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper. Replaced the part and test drove, no mere noise. 7/11/14 Noise in Rt. Ft. Brakes and hears an exhaust noise when a bump is hit. Note: Found on brake caliper slides—the brackets are grooved due to normal wear and tear, pads are rocking causing the noise. Cannot stop the noise without replacing spindle. CUSTOMER did not want added expense_ Exhaust system needs new clamps. Clamps replaced only! 4/29/15 Customer's vehicle died in convenience store lot near our shop. We towed the vehicle to our store free of charge. Performed an electrical test and found nothing wrong with the battery, alternator or starter. Charged $35.00 for test. 5/4/15 Vehicle would not start. We replaced the starter and discounted the labor $35.00 for the previous test. After the job was completed the customer could not pay for it and asked if he could make payments (not our company policy). It took 5 months of payments for the bill to be paid in full.The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customer. We keep detailed notes so when there is a dispute we know exactly what happened.3/10/14 First visit for oil change and to check battery for electrical draw and starter connections. Did not charge for tests. Did notice and gave customer estimates for tires and brakes.5/2/14 Installed 4 new tires only. Customer had the opportunity to shop prices from the quote we gave him on the previous visit.6/6/14 Squealing noise when turning right. Upon inspection found rt. Ft. outer axle u joint rusted and brakes causing noise. Replaced front pads, rotors, hardware and axle U joint. No more noise at that time.6/17/14 Oil change — hears a clicking noise when brakes are applied. Performed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper.Replaced the part and test drove, no mere noise.7/11/14 Noise in Rt. Ft. Brakes and hears an exhaust noise when a bump is hit. Note: Found on brake caliper slides—the brackets are grooved due to normal wear and tear, pads are rocking causing the noise. Cannot stop the noise without replacing spindle. CUSTOMER did not want added expense_ Exhaust system needs new clamps. Clamps replaced only!4/29/15 Customer's vehicle died in convenience store lot near our shop. We towed the vehicle to our store free of charge. Performed an electrical test and found nothing wrong with the battery, alternator or starter. Charged $35.00 for test.5/4/15 Vehicle would not start. We replaced the starter and discounted the labor $35.00 for the previous test. After the job was completed the customer could not pay for it and asked if he could make payments (not our company policy). It took 5 months of payments for the bill to be paid in full.
The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customerWe keep detailed notes so when there is a dispute we know exactly what happened3/10/First visit for oil change and to check battery for electrical draw and starter connectionsDid not charge for testsDid notice and gave customer estimates for tires and brakes5/2/Installed new tires onlyCustomer had the opportunity to shop prices from the quote we gave him on the previous visit6/6/Squealing noise when turning rightUpon inspection found rtFtouter axle u joint rusted and brakes causing noiseReplaced front pads, rotors, hardware and axle U jointNo more noise at that time6/17/Oil change — hears a clicking noise when brakes are appliedPerformed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damperReplaced the part and test drove, no mere noise7/11/Noise in RtFtBrakes and hears an exhaust noise when a bump is hitNote: Found on brake caliper slides—the brackets are grooved due to wear and tear, pads are rocking causing the noiseCannot stop the noise without replacing spindleCUSTOMER did not want added expense_ Exhaust system needs new clampsClamps replaced only! 4/29/Customer's vehicle died in convenience store lot near our shopWe towed the vehicle to our store free of chargePerformed an electrical test and found nothing wrong with the battery, alternator or starterCharged $for test5/4/Vehicle would not startWe replaced the starter and discounted the labor $for the previous testAfter the job was completed the customer could not pay for it and asked if he could make payments (not our company policy)It took months of payments for the bill to be paid in full.The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customerWe keep detailed notes so when there is a dispute we know exactly what happened.3/10/First visit for oil change and to check battery for electrical draw and starter connectionsDid not charge for testsDid notice and gave customer estimates for tires and brakes.5/2/Installed new tires onlyCustomer had the opportunity to shop prices from the quote we gave him on the previous visit.6/6/Squealing noise when turning rightUpon inspection found rtFtouter axle u joint rusted and brakes causing noiseReplaced front pads, rotors, hardware and axle U jointNo more noise at that time.6/17/Oil change — hears a clicking noise when brakes are appliedPerformed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper.Replaced the part and test drove, no mere noise.7/11/Noise in RtFtBrakes and hears an exhaust noise when a bump is hitNote: Found on brake caliper slides—the brackets are grooved due to wear and tear, pads are rocking causing the noiseCannot stop the noise without replacing spindleCUSTOMER did not want added expense_ Exhaust system needs new clampsClamps replaced only!4/29/Customer's vehicle died in convenience store lot near our shopWe towed the vehicle to our store free of chargePerformed an electrical test and found nothing wrong with the battery, alternator or starterCharged $for test.5/4/Vehicle would not startWe replaced the starter and discounted the labor $for the previous testAfter the job was completed the customer could not pay for it and asked if he could make payments (not our company policy)It took months of payments for the bill to be paid in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business only listed some of the repairs it had made and failed to respond to my complaint in whole; it did not address my complaint in any form or fashion. Nor did the business make mention of the fact that it caused a problem to the driver side window and door. In addition it did not addressed the multiple failed repair attempts. The business has not made a good faith effort to resolve my complaint.
Regards,
[redacted]
The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customer. We keep detailed notes so when there is a dispute we know exactly what happened. 3/10/14 First visit for oil...
change and to check battery for electrical draw and starter connections. Did not charge for tests. Did notice and gave customer estimates for tires and brakes. 5/2/14 Installed 4 new tires only. Customer had the opportunity to shop prices from the quote we gave him on the previous visit. 6/6/14 Squealing noise when turning right. Upon inspection found rt. Ft. outer axle u joint rusted and brakes causing noise. Replaced front pads, rotors, hardware and axle U joint. No more noise at that time. 6/17/14 Oil change — hears a clicking noise when brakes are applied. Performed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper. Replaced the part and test drove, no mere noise. 7/11/14 Noise in Rt. Ft. Brakes and hears an exhaust noise when a bump is hit. Note: Found on brake caliper slides—the brackets are grooved due to normal wear and tear, pads are rocking causing the noise. Cannot stop the noise without replacing spindle. CUSTOMER did not want added expense_ Exhaust system needs new clamps. Clamps replaced only! 4/29/15 Customer's vehicle died in convenience store lot near our shop. We towed the vehicle to our store free of charge. Performed an electrical test and found nothing wrong with the battery, alternator or starter. Charged $35.00 for test. 5/4/15 Vehicle would not start. We replaced the starter and discounted the labor $35.00 for the previous test. After the job was completed the customer could not pay for it and asked if he could make payments (not our company policy). It took 5 months of payments for the bill to be paid in full.The following is a history of the relationship of the customer with Steele's Hometown Tire per the Invoices and notes in our computer system on what transpired between us and the customer. We keep detailed notes so when there is a dispute we know exactly what happened.3/10/14 First visit for oil change and to check battery for electrical draw and starter connections. Did not charge for tests. Did notice and gave customer estimates for tires and brakes.5/2/14 Installed 4 new tires only. Customer had the opportunity to shop prices from the quote we gave him on the previous visit.6/6/14 Squealing noise when turning right. Upon inspection found rt. Ft. outer axle u joint rusted and brakes causing noise. Replaced front pads, rotors, hardware and axle U joint. No more noise at that time.6/17/14 Oil change — hears a clicking noise when brakes are applied. Performed brake inspection found nothing wrong with brakes but did find a problem with a suspension part, the steering damper.Replaced the part and test drove, no mere noise.7/11/14 Noise in Rt. Ft. Brakes and hears an exhaust noise when a bump is hit. Note: Found on brake caliper slides—the brackets are grooved due to normal wear and tear, pads are rocking causing the noise. Cannot stop the noise without replacing spindle. CUSTOMER did not want added expense_ Exhaust system needs new clamps. Clamps replaced only!4/29/15 Customer's vehicle died in convenience store lot near our shop. We towed the vehicle to our store free of charge. Performed an electrical test and found nothing wrong with the battery, alternator or starter. Charged $35.00 for test.5/4/15 Vehicle would not start. We replaced the starter and discounted the labor $35.00 for the previous test. After the job was completed the customer could not pay for it and asked if he could make payments (not our company policy). It took 5 months of payments for the bill to be paid in full.