Addison Park Apartments

The tenant has lived in their unit for nearly a year As the tenant agrees, they moved into a clean apartment with no problems to include pests No pest issues have been reported by the tenant until last week, when the tenant told the office that they had bed bugs We immediately called our contracted pest control company, who inspected the unit and confirmed a heavy case of bed bugs - mainly around the mattress in their master bedroom We scheduled a prompt treatment for the unit We pay upfront for the treatment to insure the apartment is treated, then the tenant reimburses us for the damage/loss As explained to the tenant, bed bugs are a unique pest that do not travel/act as a roach or ant will A bed bug is brought into the unit from and outside source- hotels, work, school, visitors, overnight guests, etc It can happen to anyone To avoid regular/pest problems, we have a contracted pest company that treats our buildings monthly (ants, spiders, roach, etc) This is a free service to the tenant that we do as a preventative It also gives us a chance to see any other problems, including bed bugs We have no bed bug issues in the surrounding apartments as the tenants assume When damage, or a loss occurs in an apartment, it is not our responsibility to determine how and why it occurred Once the tenant signs the lease, they take responsibility for what occurs in the apartment If the tenant moved out and we found a large hole in the wall, we don't need to prove that the tenant created the hole It occurred while they were responsible for the unit, therefore they are responsible We have the same legal rights as it relates to bed bugs Now if the tenant lived in the unit for two weeks, it would likely be a different story However since the tenant has live in the unit for nearly a year, they are responsible for what occurs in the unit The tenant is responsible for damages regardless if we know where they got the bed bugs The tenant also alleges that the bed bugs could have come from a contractor or maintenance person that entered their unit, however this is another attempt to escape responsibility for their problem If there allegations were true, we would have a large problem on our hands with dozens of units having bed bugs That is not the case We have recommended that the tenant discuss their concerns with a real estate attorney, a person well versed in the rights of the landlord and tenant, and to have the attorney review their lease agreement They will find that paying for the damages/loss is the right thing to do and the legal thing to do [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The landlord has alleged that we agreed our apartment was clean and free from infestation, this is untrueThe only things my wife and I agreed to were that we did not see any signs of infestation, but as bedbugs can lie dormant for up to months without feeding and we have an infestation that, due to the extreme nature of which, is absolutely not new, it is very likely the bugs were merely in a dormant stateThe landlord also claims that bedbugs do not travel, while also warning that they travel very often and are easy to pick up, any cursory research on the bedbug will show that it commonly travels between apartment units, especially through electrical outlets, smoke detectors, etcand in fact apartment units are even more susceptible to outbreak because of thisAnd in this case, the comparison of a bedbug infestation to a hole is absolutely ridiculous, as stated, bedbugs lay dormant for lengthy periods of time and travel commonly between units, a hole does notA hole is also susceptible to objective proof, as it happened in their apartment and there is physical proof that it didDue to bed bugs extreme tendency to travel and spread, there is no way to trace the origin of their presenceLegal Aid Society Of Louisville has advised us that it is unlawful for a collection attempt to be made
To not also: when the exterminator visited us he informed my wife that, despite being told we were receiving monthly visits, he hadn't been in several months, he apologized it and expressed guiltIt is also important to note that on the very few times we did witness them at work, again several months ago, that they did not do anything to check or treat for bedbugs, but merely sprayed a treatment in the kitchen and by the front door, never entering the bedroomIt is also important to note that the obligation of the landlord to check the surrounding apartments when a report has been filed has not been filled, ours is the only one that has been checked
We also do not appreciate the patronizing tone of the message: we have cited laws and are prepared to cite any of the claims made here, while no attempt has been made to do so from the landlord's sideThis is not an attempt to escape a responsibility that cannot rightfully or legally be appended to us, and offering suggestions outside of tenant responsibility should be viewed as helpful and an attempt to brainstorm to solve a larger problem, not simply as a way to "escape responsibility." If the opposing party would be willing to cite a law or even research on the bug itself, we would gladly rebut, but as is such, we have facts and the letter of the law backing us up completely.
We are in the process of contacting a real estate lawyer, and so far have received assistance from the Legal Aid Society of Louisville and the Office Of The Attorney General
Regards,
*** ***

Good morning ***,Attached are final account statements, the original one, and the one that was corrected on 10/23/I also attached invoices that show how much we pay for blinds, as well as pictures of unit #*** which were taken during the walk through on 10/10/17. On 10/23/Ms
*** came in with her final account statement and wanted to dispute her chargesShe stated that the blinds we not damaged or were already damaged at move in, I looked in her file and I did not see her move inventory and condition form, so I didn’t have anything to compare her statement toShe did in fact speak to *** (assistant manager), when *** asked her if she wanted to speak to me she said no and then asked for corporates number. *** told Ms*** that we would have to contact corporate in order to fix the issue, because we do not have rights to re-open closed accountsI contacted corporate on 10/23/At no point was Ms*** told that the error would not be correctedMs*** final account statement was corrected on 10/23/17. Our accounting system should pro-rate rent charges when someone moves out during the month, for some reason this did not happenWhen I was closing the account it acted like rent was still owedWhen Ms*** brought that to our attention I looked at her ledger and took the necessary steps to correct the error.I removed the rent charge, the charge for not fulfilling her lease contract, and I also removed the charge for one blindWhen looking back at the pictures I only had pictures of two blinds. The corrected final account statement was mailed to Ms*** on 10/24/17, as well as sent to corporate for deposit reimbursementWe practice a very fair business here and we do not charge for things that can be fixedPart of our job is to fix things that can be fixed, but if they cant be fixed we have no choice but to replace them. If you should have any additional questions please feel free to let me know. Thank you,
*** ***/Community Manager Addison Park Apartments Pacific Drive Arlington, TX 76001p: 817-478-f: 817-478-9719***www.addisonparkapthomes.comAlpha-Barnes Real Estate Services, LLCwww.alpha-barnes.com

The tenant has lived in their unit for nearly a year.  As the tenant agrees, they moved into a clean apartment with no problems to include pests.  No pest issues have been reported by the tenant until last week, when...

the tenant told the office that they had bed bugs.  We immediately called our contracted pest control company, who inspected the unit and confirmed a heavy case of bed bugs - mainly around the mattress in their master bedroom.  We scheduled a prompt treatment for the unit.  We pay upfront for the treatment to insure the apartment is treated, then the tenant reimburses us for the damage/loss.
As explained to the tenant, bed bugs are a unique pest that do not travel/act as a roach or ant will.  A bed bug is brought into the unit from and outside source-  hotels, work, school, visitors, overnight guests, etc.  It can happen to anyone.  To avoid regular/normal pest problems, we have a contracted pest company that treats our buildings monthly (ants, spiders, roach, etc).  This is a free service to the tenant that we do as a preventative.  It also gives us a chance to see any other problems, including bed bugs.  We have no bed bug issues in the surrounding apartments as the tenants assume.   
When damage, or a loss occurs in an apartment, it is not our responsibility to determine how and why it occurred.  Once the tenant signs the lease, they take responsibility for what occurs in the apartment.  If the tenant moved out and we found a large hole in the wall, we don't need to prove that the tenant created the hole.  It occurred while they were responsible for the unit, therefore they are responsible.  We have the same legal rights as it relates to bed bugs.  Now if the tenant lived in the unit for two weeks, it would likely be a different story.  However since the tenant has live in the unit for nearly a year, they are responsible for what occurs in the unit.  The tenant is responsible for damages regardless if we know where they got the bed bugs.  The tenant also alleges that the bed bugs could have come from a contractor or maintenance person that entered their unit, however this is another attempt to escape responsibility for their problem.  If there allegations were true, we would have a large problem on our hands with dozens of units having bed bugs.  That is not the case. 
We have recommended that the tenant discuss their concerns with a real estate attorney, a person well versed in the rights of the landlord and tenant, and to have the attorney review their lease agreement.  They will find that paying for the damages/loss is the right thing to do and the legal thing to do. 
[redacted]

Good afternoon Ms. [redacted], I apologize for the misunderstanding in this situation. But as you are aware your rent is due on the 1st of each month, and you have until the 4th to pay your rent each month. We sent you a letter to your door on 2/16/2018 regarding our new rent payment system, I also...

attached a yellow notice onto the rent payment notice that stated effective immediately the night drop box is closed. The office is open Monday through Friday 8:30-5:30 pm, and Saturday from 10:00-2:00 pm. Unfortunately we are not allowed to waive late fess for any reason. I apologize for any inconvenience this may cause you. If you should have any further comments or complaints please feel free to let is know.  Sincerely,[redacted]-Addison Park Manager