I took our Subaru Forrester to Adelphi Shell, University Blvd E, Adelphi, MD 20783, for its 1st oil change (@ miles) on Friday Feb 12th, [inadvertently, having made an appointment with Direct Auto Services @ University Blvd E, Adelphi, MD for PM that afternoon, but the buildings are visually very similar] The gentleman on duty performed the oil change, using the oil & filter I supplied, in a reasonable time given that he was also having to accept payments for gasoline & snack purchasesThen he called me into the shop and asserted that the rear brake pads were severely worn & needed to be replaced and that there was a small leak from the transmission & that that gasket should be replacedGiven that we had bought the car from Carmax in December with miles already on it, & that it had passed a MD state inspection days later (the rear brakes were noted as passing), I was very dubious of both assertions, but I wrote them down As I drove away, I noticed that he - without asking permission or telling me he was doing it - had reprogrammed our MultiFunction DisplayToday (2/16) I took the car to the nearest Subaru dealer, who inspected it and reported that the rear brake pads were just fine & there was no leak at all from the transmission gasket, & reset the MultiFunction Display back to our preferred settings
Dear (Revdex.com Staff Member) in reference to Ms [redacted] we have a difference in car repair which we didn't receive any payment for parts and labor So I informed her that if she has any further issues regarding the incident to please take this matter to courtThank You Zaheer A***Adephi Shell
Dear (Revdex.com Staff Member) in reference to Ms. [redacted] we have a difference in car repair which we didn't receive any payment for parts and labor. So I informed her that if she has any further issues regarding the incident to please take this matter to court.
Thank You
Zaheer...
I took our 2015 Subaru Forrester to Adelphi Shell, 2344 University Blvd E, Adelphi, MD 20783, for its 1st oil change (@ 6000 miles) on Friday Feb 12th, 2016 [inadvertently, having made an appointment with Direct Auto Services @ 2204 University Blvd E, Adelphi, MD 20783 for 1 PM that afternoon, but the 2 buildings are visually very similar]. The gentleman on duty performed the oil change, using the oil & filter I supplied, in a reasonable time given that he was also having to accept payments for gasoline & snack purchases. Then he called me into the shop and asserted that the rear brake pads were severely worn & needed to be replaced and that there was a small leak from the transmission & that that gasket should be replaced. Given that we had bought the car from Carmax in December with 4565 miles already on it, & that it had passed a MD state inspection 2 days later (the rear brakes were noted as passing), I was very dubious of both assertions, but I wrote them down. As I drove away, I noticed that he - without asking permission or telling me he was doing it - had reprogrammed our MultiFunction Display.
Today (2/16) I took the car to the nearest Subaru dealer, who inspected it and reported that the rear brake pads were just fine & there was no leak at all from the transmission gasket, & reset the MultiFunction Display back to our preferred settings.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Although
the Adelphi Shell states they did not receive payment for parts and labor, they
in fact did receive payment. They have received over $600 in payments from me
and never fixed any of the problems that they said they did. Instead they
created a much larger problem that has cost me thousands of dollars. Please see below the summarized account of my experience with Adelphi Shell:
Timeline
of events:
·
1/7/2015- Failed inspection in DC—Fuel
Sensor Circuit Problem
·
1/8/2015- Called Adelphi Shell to ask
if they can fix a fuel sensor or if I need to take to dealership. Mechanic told
me they would be able to fix it fine. I took car there that day to discuss
this. Mechanic told me to order a used fuel sensor it would be $310. I asked
them to also fix a belt and they ordered that for $143.
o
Paid Adelphi Shell $453 on 1/8
·
1/13/2015 – Return to Adelphi Shell
~4pm to get car.
o
Paid Adelphi Shell $225 for labor in
addition to parts listed above.
o
Went to put gas in car (paid
$21.66)—all gas leaked out bottom of car.
o
Mechanic stated they may have forgotten
to reconnect something and will need to take gas tank out and put back in. Will
need to leave car overnight.
o
Leave car overnight—friend drives me
home.
·
1/14/2015
o
Friend brings me to work and then to
get my car as they said it was complete.
o
Pick up car- take to Maryland
inspection center
o
Maryland inspection center reports ‘gas
tank leaking’
o
Take back to Adelphi Shell – they
report no leak right now and safe to drive. If have problems in a few days,
come back, but ‘drive for a few days to see how it is’.
o
Driving to Washington DC—stopped to get
gas because unsure if the tank is full since the sensor light still not working
(THIS WAS SUPPOSED TO BE FIXED WITH THE $453 and $225 fees I had paid)
§
Gas leaks out of car as putting in
§
Call Zee (Mechanic) from Adelphi Shell
and he states “the tank was full so you just made it overflow. It will be fine.
Drive this for a few days and if not, come back to me and we will have to
replace tank”
§
Continue to drive—smell gas, before
time to pull over car locks up, no steering, engine and battery and system
lights come on, car slows down and comes to dead stop in middle of intersection
in DC during rush hour.
§
Towed back to Adelphi shell by [redacted]
towing company
·
1/15/2015
o
[redacted] to work (Pay $18.11)
o
Zee tells me that he needs to order a
new gas tank and it will be in by Friday or Saturday and car should be done
then.
§
When the car was first inspected,
BEFORE Zee worked on car, there was never report of leaking gas tank as per
inspection perform in DC, which found Fuel Sensor issue only. Mechanics at Adelphi Shell had somehow damaged
tank and were now trying to say I need new tank.
·
1/16/2015
o
[redacted] to work (Pay $16.26)
o
Pick up rental car for weekend
§
[redacted]- Total $27.71
·
1/18/2015
o
Zee calls to say car is ready
o
Agree to pick up Monday
·
1/19/2015
o
Waited for Zee to arrive at Adelphi
Shell to pick up car. He doesn’t arrive before I have to leave to make 1:00
appointment at [redacted] dealer. His assistant asks for me to pay $225 for gas
tank. Told them we would deal with that later because they broke tank and I
shouldn’t be responsible for this and original problem of sensor light not
working still unresolved.
o
Car smells like gas, no sensor light
working, “check engine” light still on.
o
Take car immediately to [redacted] College
Park
o
[redacted] asked me to come back to take
photos and see what had been done to car.
§
Nothing fixed
§
Wires cut and held in place by putty
§
Gas leaking into car
§
[redacted] to assess damages and estimate
repair prices.
§
I was their feeling that the car could
catch fire
·
Adelphi Shell was called and told what
had been going on and refused to acknowledge any of the problems. Stated they
would not be paying any remedial work.
·
1/20/2015
o
[redacted]
§
12.12 and 28.21
·
1/23/2015
o
[redacted] to rental car
§
24.52
o
Pick up rental car from 1/23-1/30
§
$157.01
·
1/30/2015-2/2/2015
o
Rent another car
§
52.68
·
2/2/2015-2/5/2015
o
Rent another car
§
67.19
·
2/5/2015
o
Picked up car from [redacted]
§
Total cost: $847.99
·
2/9/2015
o
Car still making squeaking noise which
sounds similar to the noise that was causing need for new belt that Adelphi
said they replaced ($139)
·
2/13/2015
o
Car taken to [redacted] to check the
squaking noise. Since they were told my customer ([redacted]) that the belt
was new, they looked at the belt tensioner and saw that needed to be replaced.
Repairs were made.
·
2/18/2015
o
Car still squeaking and customer returned
to [redacted], but was unable to check and repair that day so agreed to return on
Monday and leave car with them.
·
2/23/2015
o
Car returned to [redacted]
o
[redacted] reports they checked the belt
system and realized the ‘new belt’ that was put on was actually the wrong size
belt and was too big for the car.
o
[redacted] replaced belt – ($53.99)
Compensation
Requested:
·
Customer will return the belt that was
not supposed to be used with this car and would like money back.
·
Customer willing to split the cost of
the tank that [redacted] was able to use even though the Shell station had damaged
the original one ~$225/2= $112.50 (see
1/19 1st bullet point)
·
Requesting Adelphi Shell to:
o
Reimburse for payments made and reimburse
for the belt (minus ½ tank)
§
Payments Made: $678
§
Belt Cost: $150
§
½ Tank: 1/2 of $225 tank = $112.5
§
(678+150) – 112.50=
§
REIMBURSE TO COSTUMER: $715.50
o
Reimburse for payments on rental cars
and [redacted] while car had to be assessed and repaired
§
Rental Cars:
·
27.71 + 157.01 + 52.68 + 67.19 = $304.59
§
Taxi:
·
18.11+ 16.26+ 12.12 + 28.21 + 24.52= $99.22
o
Reimburse payment of repairs by [redacted]
dealer
§
$847.99
TOTAL COMPENSATION
REQUESTED: $1,967.30
Regards,
[redacted]
I took our Subaru Forrester to Adelphi Shell, University Blvd E, Adelphi, MD 20783, for its 1st oil change (@ miles) on Friday Feb 12th, [inadvertently, having made an appointment with Direct Auto Services @ University Blvd E, Adelphi, MD for PM that afternoon, but the buildings are visually very similar] The gentleman on duty performed the oil change, using the oil & filter I supplied, in a reasonable time given that he was also having to accept payments for gasoline & snack purchasesThen he called me into the shop and asserted that the rear brake pads were severely worn & needed to be replaced and that there was a small leak from the transmission & that that gasket should be replacedGiven that we had bought the car from Carmax in December with miles already on it, & that it had passed a MD state inspection days later (the rear brakes were noted as passing), I was very dubious of both assertions, but I wrote them down As I drove away, I noticed that he - without asking permission or telling me he was doing it - had reprogrammed our MultiFunction DisplayToday (2/16) I took the car to the nearest Subaru dealer, who inspected it and reported that the rear brake pads were just fine & there was no leak at all from the transmission gasket, & reset the MultiFunction Display back to our preferred settings
Dear (Revdex.com Staff Member) in reference to Ms [redacted] we have a difference in car repair which we didn't receive any payment for parts and labor So I informed her that if she has any further issues regarding the incident to please take this matter to courtThank You Zaheer A***Adephi Shell
Dear (Revdex.com Staff Member) in reference to Ms. [redacted] we have a difference in car repair which we didn't receive any payment for parts and labor. So I informed her that if she has any further issues regarding the incident to please take this matter to court.
Thank You
Zaheer...
A[redacted]Adephi Shell
I took our 2015 Subaru Forrester to Adelphi Shell, 2344 University Blvd E, Adelphi, MD 20783, for its 1st oil change (@ 6000 miles) on Friday Feb 12th, 2016 [inadvertently, having made an appointment with Direct Auto Services @ 2204 University Blvd E, Adelphi, MD 20783 for 1 PM that afternoon, but the 2 buildings are visually very similar]. The gentleman on duty performed the oil change, using the oil & filter I supplied, in a reasonable time given that he was also having to accept payments for gasoline & snack purchases. Then he called me into the shop and asserted that the rear brake pads were severely worn & needed to be replaced and that there was a small leak from the transmission & that that gasket should be replaced. Given that we had bought the car from Carmax in December with 4565 miles already on it, & that it had passed a MD state inspection 2 days later (the rear brakes were noted as passing), I was very dubious of both assertions, but I wrote them down. As I drove away, I noticed that he - without asking permission or telling me he was doing it - had reprogrammed our MultiFunction Display.
Today (2/16) I took the car to the nearest Subaru dealer, who inspected it and reported that the rear brake pads were just fine & there was no leak at all from the transmission gasket, & reset the MultiFunction Display back to our preferred settings.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Although
the Adelphi Shell states they did not receive payment for parts and labor, they
in fact did receive payment. They have received over $600 in payments from me
and never fixed any of the problems that they said they did. Instead they
created a much larger problem that has cost me thousands of dollars. Please see below the summarized account of my experience with Adelphi Shell:
Timeline
of events:
·
1/7/2015- Failed inspection in DC—Fuel
Sensor Circuit Problem
·
1/8/2015- Called Adelphi Shell to ask
if they can fix a fuel sensor or if I need to take to dealership. Mechanic told
me they would be able to fix it fine. I took car there that day to discuss
this. Mechanic told me to order a used fuel sensor it would be $310. I asked
them to also fix a belt and they ordered that for $143.
o
Paid Adelphi Shell $453 on 1/8
·
1/13/2015 – Return to Adelphi Shell
~4pm to get car.
o
Paid Adelphi Shell $225 for labor in
addition to parts listed above.
o
Went to put gas in car (paid
$21.66)—all gas leaked out bottom of car.
o
Mechanic stated they may have forgotten
to reconnect something and will need to take gas tank out and put back in. Will
need to leave car overnight.
o
Leave car overnight—friend drives me
home.
·
1/14/2015
o
Friend brings me to work and then to
get my car as they said it was complete.
o
Pick up car- take to Maryland
inspection center
o
Maryland inspection center reports ‘gas
tank leaking’
o
Take back to Adelphi Shell – they
report no leak right now and safe to drive. If have problems in a few days,
come back, but ‘drive for a few days to see how it is’.
o
Driving to Washington DC—stopped to get
gas because unsure if the tank is full since the sensor light still not working
(THIS WAS SUPPOSED TO BE FIXED WITH THE $453 and $225 fees I had paid)
§
Gas leaks out of car as putting in
§
Call Zee (Mechanic) from Adelphi Shell
and he states “the tank was full so you just made it overflow. It will be fine.
Drive this for a few days and if not, come back to me and we will have to
replace tank”
§
Continue to drive—smell gas, before
time to pull over car locks up, no steering, engine and battery and system
lights come on, car slows down and comes to dead stop in middle of intersection
in DC during rush hour.
§
Towed back to Adelphi shell by [redacted]
towing company
·
1/15/2015
o
[redacted] to work (Pay $18.11)
o
Zee tells me that he needs to order a
new gas tank and it will be in by Friday or Saturday and car should be done
then.
§
When the car was first inspected,
BEFORE Zee worked on car, there was never report of leaking gas tank as per
inspection perform in DC, which found Fuel Sensor issue only. Mechanics at Adelphi Shell had somehow damaged
tank and were now trying to say I need new tank.
·
1/16/2015
o
[redacted] to work (Pay $16.26)
o
Pick up rental car for weekend
§
[redacted]- Total $27.71
·
1/18/2015
o
Zee calls to say car is ready
o
Agree to pick up Monday
·
1/19/2015
o
Waited for Zee to arrive at Adelphi
Shell to pick up car. He doesn’t arrive before I have to leave to make 1:00
appointment at [redacted] dealer. His assistant asks for me to pay $225 for gas
tank. Told them we would deal with that later because they broke tank and I
shouldn’t be responsible for this and original problem of sensor light not
working still unresolved.
o
Car smells like gas, no sensor light
working, “check engine” light still on.
o
Take car immediately to [redacted] College
Park
o
[redacted] asked me to come back to take
photos and see what had been done to car.
§
Nothing fixed
§
Wires cut and held in place by putty
§
Gas leaking into car
§
[redacted] to assess damages and estimate
repair prices.
§
I was their feeling that the car could
catch fire
·
Adelphi Shell was called and told what
had been going on and refused to acknowledge any of the problems. Stated they
would not be paying any remedial work.
·
1/20/2015
o
[redacted]
§
12.12 and 28.21
·
1/23/2015
o
[redacted] to rental car
§
24.52
o
Pick up rental car from 1/23-1/30
§
$157.01
·
1/30/2015-2/2/2015
o
Rent another car
§
52.68
·
2/2/2015-2/5/2015
o
Rent another car
§
67.19
·
2/5/2015
o
Picked up car from [redacted]
§
Total cost: $847.99
·
2/9/2015
o
Car still making squeaking noise which
sounds similar to the noise that was causing need for new belt that Adelphi
said they replaced ($139)
·
2/13/2015
o
Car taken to [redacted] to check the
squaking noise. Since they were told my customer ([redacted]) that the belt
was new, they looked at the belt tensioner and saw that needed to be replaced.
Repairs were made.
·
2/18/2015
o
Car still squeaking and customer returned
to [redacted], but was unable to check and repair that day so agreed to return on
Monday and leave car with them.
·
2/23/2015
o
Car returned to [redacted]
o
[redacted] reports they checked the belt
system and realized the ‘new belt’ that was put on was actually the wrong size
belt and was too big for the car.
o
[redacted] replaced belt – ($53.99)
Compensation
Requested:
·
Customer will return the belt that was
not supposed to be used with this car and would like money back.
·
Customer willing to split the cost of
the tank that [redacted] was able to use even though the Shell station had damaged
the original one ~$225/2= $112.50 (see
1/19 1st bullet point)
·
Requesting Adelphi Shell to:
o
Reimburse for payments made and reimburse
for the belt (minus ½ tank)
§
Payments Made: $678
§
Belt Cost: $150
§
½ Tank: 1/2 of $225 tank = $112.5
§
(678+150) – 112.50=
§
REIMBURSE TO COSTUMER: $715.50
o
Reimburse for payments on rental cars
and [redacted] while car had to be assessed and repaired
§
Rental Cars:
·
27.71 + 157.01 + 52.68 + 67.19 = $304.59
§
Taxi:
·
18.11+ 16.26+ 12.12 + 28.21 + 24.52= $99.22
o
Reimburse payment of repairs by [redacted]
dealer
§
$847.99
TOTAL COMPENSATION
REQUESTED: $1,967.30
Regards,
[redacted]