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Adept Escrow Service

1016 57th St E Ste 100, Sumner, Washington, United States, 98390

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Reviews Escrow Services, Mortgage Broker Adept Escrow Service

Adept Escrow Service Reviews (%countItem)

Adept Escrow services charged us penalty fees and account closure fees that we had not agreed to in the signed contract with the company. The manager, Ben refused to discuss our concerns about penalty fees and he arbitrarily closed our account causing us unfair monetary costs and inconvienence.

Adept Escrow Service Response • Feb 15, 2019

Thank you for your patience in our response regarding complaint #***. Adept Escrow did close thisaccount on January 18, 2019. We provided the customer complete histories of all payments and disbursalssince 2011 for free. We did charge the customer a fee for prorated services and closing out the account. Theclosing of the account was not arbitrary; *** sent a very nice and complete letter dated January 18, 2019explaining all the histories provided, funds released and fees charged by us. For privacy reasons I am notable to include the letter *** wrote or the Collection Agreement the party signed in November of 1998. I amsorry the customer feels as though they have not received services as agreed, but in this case we have beenservicing this account for over 20 years and it has just been in the last few months, due to actions by thecustomer, that forced Adept Escrow to close the account. We released all funds due the customer, providedthe above complete histories for free and we only charged the minimum fees earned along with the closeoutfee.

Thank you.

Sincerely,

David B Owner/President

Adept Escrow management charged me a penalty fee for insufficient funds when in fact the funds requredcwerevin their possession within determined time frame agreed upon. Then when I disputed the unfair penalty, Management closed my account.

Adept Escrow Service Response • Feb 01, 2019

Thank you for your patience in our response regarding complaint #***. Adept Escrow did close this account on January 18, 2019. We provided the customer complete histories of all payments and disbursals since 2011 for free. We did charge the customer a fee for prorated services and closing out the account. The closing of the account was not arbitrary; *** sent a very nice and complete letter dated January 18, 2019 explaining all the histories provided, funds released and fees charged by us. For privacy reasons I am not able to include the letter *** wrote or the Collection Agreement the party signed in November of 1998. I am sorry the customer feels as though they have not received services as agreed, but in this case we have been servicing this account for over 20 years and it has just been in the last few months, due to actions by the customer, that forced Adept Escrow to close the account. We released all funds due the customer, provided the above complete histories for free and we only charged the minimum fees earned along with the closeout fee.

Thank you.

Sincerely,

David B, Owner/President

I feel this organization should be called Inept Escrow. They did a very poor job in collecting funds for me when it really mattered and created the need for me to file a law suit against the buyer of my property from whom they were duty bound to collect payments on my behalf. While they did collect most payments, they missed a large bulk amount that caused the law suit. When asked to assist with legal fees, the owner said to have my counsel write him a letter and he would forward it to his errors and omissions insurance vendor. Once he found a loophole, he made that process impossible. This outfit is not trustworthy. Find anyone else, even a child, to do your escrow collections,. Shame on Adept...I mean Inept. Run away from this business.

Adept Escrow Service Response • Oct 26, 2018

I am sorry Mr. W feels the way he does about his experience with Adept Escrow. Adept Escrow performed its duties according to all the written documentation in the file. We are a third neutral party in the State of Washington and that means we work for both the buyer and seller or in the case of a lease, a lessor and lessee. Thank you.

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Address: 1016 57th St E Ste 100, Sumner, Washington, United States, 98390

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+1 (509) 466-0375

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