Adestinn, LLC

Adestinn is always seeking additional properties and locations to offer to our members and attempts to gauge interest in these properties/locations by displaying information at Adestinn.comAdestinn is constantly reviewing our web site to assure only properties currently available for booking or in negotiation for inclusion are shownWhen a member clicks on a property that is still in negotiation, they are told the property is not available for booking and are asked if they are interested in this property/destinationWe track each time a member expresses interest and give the member the option to receive an email notification when a property is available for bookingWe use these expressions of interest in our on-going discussions with hotels in these destinations to encourage their participation in our programWe feel that this is a better way for our membership to express interest in destinations than the survey that the complainant suggestsRegarding the claim of misleading advertising, the Adestinn Vacation Savings Match program is entirely voluntaryMembers visit the Adestinn website and see where they can book vacations, and if they don’t see something they like, they are free to leave the program having incurred no costIt should be noted that, to the extent an Adestinn member wishes to vacation at a destination where Adestinn does not have a participating property, the member is free to request a refund of their money to book through other travel sitesAdestinn strives to be honest and transparent with its Vacation Savings Plan offering and is open to meaningful suggestions, while providing appropriate information regarding potential hotel offeringsWe do not believe we have misled current or prospective members and certainly have no intention to do so in the future.If the complainant is dissatisfied with our service, we will be happy to refund all remaining contributions made to her Adestinn Vacation Savings Account and close her membership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept I didn't make the account

I am rejecting this response because:Their response is not accurateThey state they are transparent, that is not true, there is no where on the Web site stating this us to "gage" interestNor do they explained why a location is visible but not contracted for over years? In addition, one of their display but not contracted locations show different resorts none of which are contractedNor did the business address their advertising of of destinations, when in fact there are only dfferent locationsI understand thus is a voluntary program and we can disenoll at any time, but that does not give the company the right to falsely advertize locations that are not contractedIf they were truly honest about being transparent, they would put on the first page of their website that these locations are not available...not bury it pages in or post an uncontracted location for years

We feel that we are transparent. We clearly state if a hotel is not yet available for booking and offer our members the opportunity to express interest in that hotel. We track and use these expressions of interest in our on-going discussions with hotels to encourage their participation in our program. This is a critical piece of our business process, and in the hospitality industry sometimes negotiations can take some time Each of our hotel/resorts is a bookable destination and we have many more than bookable hotels. We are not being deceptive about saying we have more than bookable destinations As we said previously, we have an ongoing process to review our destination hotel/resorts with our hotel partners and remove locations and hotels from our web site until such time as we are confident that properties will be available. We currently only list those destinations where we have active hotel/resorts or are in active negotiations with hotel/resorts. Many of the locations mentioned in the original complaint were removed prior to the complaint. We offer to the complainant that if she is dissatisfied with our service, we will be happy to refund all of their remaining savings and close their account

Adestinn is always seeking additional properties and locations to offer to our members and attempts to gauge interest in these properties/locations by displaying information at Adestinn.com. Adestinn is constantly reviewing our web site to assure only properties currently available for booking or in...

negotiation for inclusion are shown. When a member clicks on a property that is still in negotiation, they are told the property is not available for booking and are asked if they are interested in this property/destination. We track each time a member expresses interest and give the member the option to receive an email notification when a property is available for booking. We use these expressions of interest in our on-going discussions with hotels in these destinations to encourage their participation in our program. We feel that this is a better way for our membership to express interest in destinations than the survey that the complainant suggests. Regarding the claim of misleading advertising, the Adestinn Vacation Savings Match program is entirely voluntary. Members visit the Adestinn website and see where they can book vacations, and if they don’t see something they like, they are free to leave the program having incurred no cost. It should be noted that, to the extent an Adestinn member wishes to vacation at a destination where Adestinn does not have a participating property, the member is free to request a refund of their money to book through other travel sites. Adestinn strives to be honest and transparent with its Vacation Savings Plan offering and is open to meaningful suggestions, while providing appropriate information regarding potential hotel offerings. We do not believe we have misled current or prospective members and certainly have no intention to do so in the future.If the complainant is dissatisfied with our service, we will be happy to refund all remaining contributions made to her Adestinn Vacation Savings Account and close her membership.

In response to the complaint (Complaint ID: [redacted]), we have complied with the member's request to cancel his membership and automatic contributions to his account and refund his contributions. Adestinn prides itself on our customer service.  When the member called the morning of 4/24/2017,...

after our office opened, we responded immediately to his request to cancel his membership – it was the first we heard that he was unhappy with Adestinn.  Regrettably, he did not understand the process he followed to set up making contributions to his Adestinn Vacation Savings Account (VSA). Adestinn has set up a process of opt-in confirmation (a process that thousands of other members follow with almost zero complaints) when creating a VSA as follows. The member signed up to join our service and create his account on 2/15/2017. At that time he set a schedule of when he wanted withdraws from his bank account to be deposited into his VSA of $100 monthly, mid-month, with the date of the first deposit to his VSA to occur on 4/15/2017. He also gave Adestinn his bank account information, and then he needed to respond to an opt-in check box with text that states: "I authorize a micro transaction of less than $1 to be transferred from this account into my Vacation Savings Account and to begin my monthly $100.00 contribution schedule."  The member needed to opt in to the Adestinn program by checking this box prior to Adestinn withdrawing any funds from the member’s bank account. We require this to both test the transfer of funds and to make very clear that the member must authorize us to do this by checking this box. The member checked this opt-in box on 2/15/2017.  The first scheduled deposit to the member’s VSA from his bank account occurred, as scheduled, on Monday 4/17/2017 (as 4/15/2017 was a Saturday). After the member called Adestinn’s customer service on the morning of 4/24/2017, Adestinn, as per the member’s request, has closed his account and processed a full refund.