AdGate Media

[redacted] contacted us about her issue with Geeker.com on Thursday August ***, A member of our customer service team responded to her complaint on Friday August **, 2017.In this response, [redacted] was told that we must escalate her issue to the advertiser and a response may take up to business days.At no point in time did we "refuse" to award her creditThe issue of the "mistake" that [redacted] mentioned applied to a completely different incidentShe has already received her award for that completion[redacted] has been harassing both our company and support team since she filed this complaintDespite this, we are still working to resolve this issue and award her credit from the advertiser

[redacted] contacted us about her issue with Geeker.com on Thursday August [redacted], 2017. A member of our customer service team responded to her complaint on Friday August **, 2017.In this response, [redacted] was told that we must escalate her issue to the advertiser and a response may take up to 30...

business days.At no point in time did we "refuse" to award her credit. The issue of the "mistake" that [redacted] mentioned applied to a completely different incident. She has already received her award for that completion.[redacted] has been harassing both our company and support team since she filed this complaint. Despite this, we are still working to resolve this issue and award her credit from the advertiser.