Sign in

Adidas Canada

8100 Hwy 27, Woodbridge, Ontario, Canada, L4H 3N2

Sharing is caring! Have something to share about Adidas Canada? Use RevDex to write a review
Reviews Clothing, Retail Shoes Adidas Canada

Adidas Canada Reviews (%countItem)

This is regarding order #ACAXXXXXXXX
I ordered the newest blue ultraboost 20 in size 8.5 and received the completely different shoes. The description on the shoe box matched the one that I originally ordered but the item in there was wrong shoes which is a cheaper white basic sneakers in size 8.5
I would've understood if the size is wrong but this is totally different shoes. I don't know how someone can make that kind of mistake unless did that in purpose. I called the customer service right away and no one answered for an hour and tried to call head office and it kept disconnecting even before someone answered. I tried to chat online but the chat icon was off so had to wait for another half an hour and finally able to chat with someone. She said that the only thing she could do is emailing me the return slip and giving me 30% off voucher which now is unnecessary because the size that I ordered was out of stock.
I literally spent whole afternoon trying to explain the fault that caused by your company.
I really hope/suggest that you do investigate on this matter. I trust the big company like Adidas and never thought this would happened. The worst online shopping ever!

The problem is not only a buggy website and a very long waiting time for a phone call, but the main problem is that Customer service representatives are unresponsive ***
I return some items one month ago, the items delivered and have no problem, but they do not refund my money for no reason!
I spoke with customer service 3 times, each time waited for more than 1hr to speak with them. Both times they mentioned the money will be refunded in 2 business days, and they will send me an email to confirm the return! After 1 month I did not receive any refund or email yet!
How many times I need to call and how much I need to wait for a simple refund! My time does not priceless!
They did not provide any email address or contact form and I need to wait a long time to speak!

Terrible Terrible Terrible online ordering experience.

1. Order confirmed 18 days ago but no updates since then.
2. Calling customer support on hold for more than 50 minutes -- still waiting. ( I have the full recording showing me listing to the music and "All our customer representative are helping other customers, please hold." for 1 hour -- do you really have any customer representative?)
3. Online Chat no body answers.

Adidas used to ship within 1 business day during Christmas time!

Other brand's website ships their products within 2 days -- yes during Covid 19 but Adidas kept me waiting and waiting for 18 days and now I can't talk to anyone??? This is not acceptable.

Hello,

My wife *** had placed an order on May 15, 2020 on Adidas Canada website the order number was ACAXXXXXXX. We had applied a 50% off coupon and placed the order. On May 17, 2020 she had received an email saying the order will be cancelled due to payment issue. There was no reason or no attempt made to contact us to rectify the issue on why the payment was not processed, the order wast just cancelled without contacting us. However on the day we placed the order she had checked her online bank account and saw a pending charge was put through by Adidas.

On May 21, 2020 we get an email sent from Adidas stating "Due to significant increases in order volume and additional safety measures being taken at our distribution centre, some orders may experience longer than normal delivery times. Please expect a delay of up to 15 business days for your order to arrive." - yet on May 17th an email was sent stating our order was cancelled and then this email comes a few days after.

The same day May 21, 2020 I had called Adidas customer service line and after waiting for more then an hour I got in touch with an agent. I gave my order number and asked the reason why it was cancelled she was not able to give me a valid reason other then that the 3rd party they use to verify payment came back and rejected it. I told her I would like the order reinstated and if the payment had failed I will provide another credit card to process it. Due to the fact the items I ordered were not in-stock and they cancelled my initial order without contacting me is unacceptable. I told her I had placed the order with a 50% coupon code along with the 40% that my wife got as she signed up for the account. The agent told me she is not able to give me the 50% coupon back however what she will do is email me a 40% voucher code to use and after I place the order I can email her back to the email I received from Adidas customer care and then she will manually adjust the 50% back to my credit card once the order was shipped. Even though I did not think its my fault for first order to be cancelled I took the offer and ended the conversation.

The items I wanted was available but not in my size so I was waiting for the stock to come back. Hence as a courtesy I had emailed the Adidas customer care back saying the item I want the size is not available so when it comes I will place the order and then for them to adjust 50% after. This is when the whole chaos started as today I had an email from Adidas customer care saying that they are sorry but they cannot honour the 50% coupon as its an error or so. This is now unacceptable whereas I know a few friends who had placed the order and after two weeks got the items delivered, if this is an error on Adidas why have they honoured it to several others? It took them two weeks for the items to ship and if this is not valid they should of been able to cancel it. In none of the emails or phone calls I made to Adidas this was made aware to me. I've been promised by the customer care rep on May 21 that they will adjust the 50% after I place the order. I would like the call to be reviewed, its not good business practice to go back on a promise/offer made.

I would like Adidas to honour me what was agreed when we placed the order. An Adidas customer service agent even acknowledged the error and offered to give me the 40% voucher code with allowing me to place the order and then they would adjust the additional 50% off.

Today June 1, 2020 after receiving the email I called Adidas and after waiting for more then an hour, I had another customer care rep tell me its not possible they will not honour the 50% off as what was initially provided to me.

Desired Outcome

We would like Adidas to honour the order we placed, it was cancelled without contacting us to resolve the payment issue even though we had seen a pending charge on the credit card for it. Once the order was cancelled we had an Adidas customer care rep who said she will honour the order we made and offered a 40% voucher code and asked to email once the order was placed and shipped so she can adjust the 50% difference back to the card. Also even after the order was cancelled an email was sent saying our order will be delayed due to shipping delays. It is not our mistake you are coming back after 3 weeks saying the coupon code is invalid whereas others I know placed the other and after 2 weeks got the order shipped to them without any issues. I am hoping we can resolve this matter and honour the order that was placed.

Order number: RCAXXXXXXXX

I ordered a pair of Nano X sneakers on May 6, shipped on May 13 by *** but they have not arrived yet. *** said they were out for delivery on May 21 but they were never delivered, and the latest *** tracking says May 13 in Concord ON.

I am very confused and frustrated. *** will not help me as I am not the sender and Reebok customer service is not reaching out to me.

My attempts to contact customer service include:
1. two phone calls to customer service, both with wait times over 70 mins
2. two emails to their customer service, reference number XXXXXXXX, with a promise to reply within two business days, but no reply received after FOUR business days
3. Three attempts to reach them on their online chat system, reaching "cr 1 in line" each time but then never getting through despite waiting almost five hours each time
4. A direct message to their *** account.

Desired Outcome

I would like them to refund me the $168, AND issue a replacement for the absolutely appalling customer service they have exhibited. I also want an apology.

I'm furious, absolutely furious with Adidas Canada Toronto Dundas St., East and Young St., location, Friday May 29, 2020 12:00 PM EDT. If you ever think your having a heart attack or medical condition Adidas will kick you out of their store. They called security on me and told this is a place of business if I'm not buying shopping please leave, you have to leave. I'm very short breath sweating like I'm not tired dizzy chest pains I asked if I can sit down young sales clips I guess I asked him why I need to lie down he goes OK then security says he got a leave, I'm trying to find the sneakers on their website because I don't see them, and at the moment I can hardly see anything clearly sort of like I don't know what's going on with myself but I just knew just like sit down and lie down in first second or two this week I am so like thinking of having another heart attack or something and pain. I am so irate yes I left a message at corporate. After I left a message I got transferred over to the US office office.. why would I want to talk to America basically. Tying to walk and talk them being winded can hardly to even to make a sentence I finally got information to her and made my way home

I placed an order through the Adidas website on Friday May 15, and was told my total was $164.42 just before I confirmed payment. After I hit the button confirming my order however, I was charged $322.05 to my ***, which was not the agreed upon amount. I have tried contacting the agency by email which they didn't respond to, and now by phone (had to wait 1.5 hours on hold just to get through), and then was told there was nothing they could do and I'd just have to return the order. I explained that this was a legal issue as they charged me an amount almost double what I was agreeing to, and to wait for a refund would still charge me interest on my card, but their only response to my concern was to give a 10% discount once the items had arrived. I started I would still be returning them all anyway, and I asked to speak with a supervisor twice and was denied a transfer both times. I am frustrated that their system doesn't hold up the contract as it should when a payment is going through and that they don't understand how serious this issue is.

Desired Outcome

I would like the bill to be adjusted to $164.42, which is the charge I agreed to, and a confirmation of this adjustment to be sent to my email.

I attempted to place my order about 30 times on adidas.ca, the order finally placed after many attempts. Originally I was using a code to receive 50% off, the code stopped working as soon as I was trying to pay. The next day I was able to order and received a 40% discount deal. I placed 2 separate orders- their customer service lines were closed so I was not able to speak to anyone about the discount discrepancy and also to sort of why their website was having issues which resulted in my 30 attempts to place an order. I tracked one of my order a couple days later to find out somehow my order was cancelled apparently due to not being able to confirm my payment. I placed 2 orders one of they couldn't confirm but the 2nd one they could?- not sure why that happened. I called my Credit card comp and they confirmed nothing was denied on their end. I had to place my order yet again, only to receive 30% off this time! Their website states online customer service agents were available until 10pm ET- but no link was available to contact their online customer service line. What a horrible shopping experience. For a company as big as ADIDAS I would expect a much more seamless online shopping experience!!!

Desired Outcome

I expect adidas to discount both of my purchases with the original 50% off that was offered last week. This experience has wasted many hours.

Horrible online ordering experience. No updates or order dispatch for over a week, customer service was completely unhelpful and unable to do anything at all (ie. give an estimate of shipment date, cancel the order, or help in any way). I waited in an online que for a customer service agent for half an hour and then after I gave him the information, he just stopped responding or answering my questions. It is absolutely shocking that this company is still in business, and it really gives me a 'fishy' vibe - I would not be surprised to find out that they are acting illegitimately, and or are accepting orders that they have no intention of fulfilling. I have encountered a couple of other sites like this operating from a similar area that this business is headquartered in. If this persists, it may be worthwhile to contact the authorities/law enforcement, or at least file s formal complaint through Revdex.com.

Order# ACAXXXXXXXX
Purchase date: March 19, 2020, package was not delivered therefore returned to Adidas on March 30, 2020, I have not received my refund in the amount of $223.74

Desired Outcome

Immediate refund of $ 223.74

An all time low for customer service. My wife and I purchased several items as gifts for family members and called regarding an exchange.

We were told they would send the receipt but to go visit a store. This was a significant drive for us but we did (over 3 hours of driving total). Upon arriving we were informed this was not possible since we bought it online.

Over the next two months, we would be caught in a never ending cycle of customer service nonsense. We called in several times, all of which we were told that a supervisor would call within 24-48 hours. We never received a call.

With each time we called back, we were often told our previous call did not take place. At these times, we were willing to provide the name of the associate, the time of the call and the date to support our claim.

In addition, we asked that they investigate the original call when the wrong information was given. Once again we were told to wait for a manager to call, never did they call.

Throughout this lengthy process, we were now removed from the exchange period. During the first portion of our call, we found ourselves explaining, arguing and attempting to help them understand this is all a result of their misinformation.

3 week ago we were told to send an email, as we were not getting calls back. We did this, also with no reply. When we called in again, we were told they cannot look at the email and its a different department. Once again, they could not help us and we would have to wait for a manager to reach out.

***

***. This was a gift, which we have not been able to exchange and provide to our family member. Further to the time wasted,we are also exhausted by the constant ask to re explain the entire story because of their lousy record keeping.

Thankfully we have been diligent and kept time, date and names of those we have spoken with. Of course we also have the email we sent.
***, THIS IS AN EXCHANGE!!! We don't even want to return it! We just need a different size... its absolutely shocking what has transpired.

Desired Outcome

an exchange. Sad, but true.

Adidas Canada Response • Apr 07, 2020

We have reviewed the case and have identified the miscommunication and errors made on our part by our team. For this experience and the long wait, we apologize.

You have requested an exchange, which we would be happy to oblige online, however, please note that we are only able to offer size exchanges at this time for the exact product. Given the time elapsed, if you no longer want the exchange or the size is now out of stock, we are also willing to offer a full refund of your order upon return of the item. Please let us know either which size you wish to receive in exchange, or confirm if you would prefer to return for refund. Thank you for your understanding and we hope to improve for you in the future.

Customer Response • Apr 16, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
This is a ridiculously late reply. We donated the shoes at this point so there is nothing left to be done. Very disappointing resolution from Adidas almost 4 months late.

Order no. ACAXXXXXXXX. I purchased an item online Jan. 5th, received an email Jan. 6th that my order was shipped via *** and received a tracking number. Tracking details indicate that the estimated delivery date was Jan. 7, then it was changed to Jan. 8, then again it was changed to Jan. 10 with no progress in tracking since Jan. 7. I emailed *** about it and they said that I should contact the shipper (Adidas) so that they (***) could launch an investigation about the package. So I contacted adidas customer service thru online chat at 8:30 pm (which is already past delivery time), and after informing them of what *** has told me, Adidas basically said that they could not do anything about it since my order was already with ***. All I want is for them to contact *** so that an investigation can be opened about my package but Adidas refused to do so. *** told me that even if I submit a claim myself, I wouldn't be able to receive updates about it since I am not the shipper.

Desired Outcome

Contact *** about my package and if it is lost then I would like a full refund.

website products page advertises "FREE SHIPPING AND FREE RETURNS" and does not indicate any restriction, yet company would not accept return because items were "Deal of the week", unbeknownst to me.
Product_Or_Service: shoes
Order_Number: ACAXXXXXXXX;

Desired Outcome

Refund return of the 3 of 4 items i ordered as they do not fit and/or are uncomfortable/well made

Adidas Canada Response • Nov 06, 2019

Hello! Thanks for your feedback about our returns policy and we are very sorry to learn of your experience. The "FREE SHIPPING & RETURNS" icon appears on every product page, and if you click on it, a pop-up box will open stating some restrictions and directing to a page with full information about our Return Policy.

After reviewing, we agree that we can make our messaging clearer in the future to avoid confusion about final sale items. Please note that we have since implemented a "final sale" tag at checkout and on the product page to better communicate when an item cannot be returned.
O
We will email you from your case shortly with a prepaid shipping label to return your desired items. Once received at our processing center, a refund will be issued. We hope this has resolved your concerns and we look forward to improving for you in the future.

Purchased a pair of sneakers from one of their outlet stores, and the sole completely let go from the bottom, after only 1 year. Their warranty states 2 years. I started the claim process, was told to ship my sneakers back to them but they would not be returned to me, even after reviewing the pictures I sent them. They would now want to evaluate the shoes. Once they receive them I would be contacted within 5-10 business days. I'm now sitting at 17 business days from the date the tracking number shows they received them. 3 replies to the warranty claim email, 2 calls to customer service and even a call to headquarters in Woodbridge that just transferred me back to customer service. I have not received any reply to any of my requests. Merely told, there is no way to reach the warranty department other than replying to the original email or "I can leave a message on your claim and request they contact you". So now not only did I get defective sneakers, but now I have NO sneakers. and for Adidas that will be reviewing this complaint Warranty Claim #***. So you can't say I have not made an attempt. I verified with customer service they have tracking of all my emails on file.

. My order was delayed by 2 weeks, when I called them they were *** and had no information. They told me that I would have to wait an additional 8-11 business days before they could give me any. They wouldn't let me cancel the order.

I called on January 3rd because I could not place an order after using multiple cards and clearing my cache. It was "refused". I was told my account was blocked and it would be unblocked soon. The reason it was blocked was not determined and the representative could not answer me. The week previous, I spent nearly $2,000 on three orders and now I'm nearly a week later, account still blocked, items I wanted are no longer on sale/stock and I'm still missing a pair of Yeezy that no one can seem to track or tell me when I'm receiving them. Adidas has left a very bad taste in my mouth. I expect something done about this.

Desired Outcome

I expect to know when my fully paid Yeezy will arrive, that I will receive the most recent order attempt from December 31st and attempted again on January 1st, as well as an act of good faith considering this hassle and considering the larger 3 orders made just the week previous.

I had made a return to adidas.ca a month ago and recently I received the refund for the improper amount they made a mistake in my refund amount. I understand how it might have happened as all the 4 products I returned were the same price it might possible it might be a clerical error in issuing the refund. I have contacting for the past 4 days and the customer service department has been giving me the run around. I was told by *** that she opened a case with the resolution and finance department and was told they will contact me. I am yet to hear from them or any information or update nor have I received a refund summary that adidas emails to customers detailing the refund. Even after I mentioned it still no email .
Also another item I received from this order was torn and no update on that front either. Customer service have been unhelpful and keep saying call us back tomorrow.

Desired Outcome

I would like the correct amount refunded immediately and a replacement or refund for the damaged item that I received.

Adidas Canada Response • May 01, 2018

A representative from adidas.ca *** contacted this customer directly and resolved the matter without delay (April 30). The customer has been informed that we will contact Revdex.com to confirm closure and resolution. Regards.***Director, Customer Serviceadidas Canada

Hello,
I am unfortunately making a complaint about Adidas services.

I bought some items online. I wasn't satisfied with the items I received (size and colour wise). Therefore, by reading your online return policy, it says very clearly online purchases can be returned at any adidas store. I then called the adidas store (Saint-Catherine St, Montreal), and they accepted to have my items reimbursed. Now at store, I get surprised by the affirmation of one of the supervisors , saying that refunds canot be processed due to some system inaccessibility return services, which I have found weird, as we are in 2017 and returns are the minimum requirements for a big company like yours. Going to the store itself, spending hours on the phone with Adidas costumer service and the store itself, has cost me a lot of time and energy wasted. I wasn't feeling well psychologically knowing that my money couldn't be returned in store, but only by the *** services, which I didn't want. I truly believe, that as a Adidas costumer, I do have the right to ask for a return at your store, especially regarding your return policy. Bottom line, the store finally accepted to give us a gift card return method, as it was the only option for them. I am truly upset with all the time it took to somehow get a gift card return, although I didn't get my own money back. It's unfortunate to have to deal with such a manner when all I was asking for is my money back. Maybe you should look more into your return policy and get more flexibility in your own stores for returns, as it is an easier way to do transactions.

I am not sure if I will gain trust back in adidas, but sure thing, I am less willing to do any further purchases with your company, thinking of the trouble you've caused me during this whole transaction.

Thank you for your attention,

Michelle N.

Check fields!

Write a review of Adidas Canada

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Adidas Canada Rating

Overall satisfaction rating

Address: 8100 Hwy 27, Woodbridge, Ontario, Canada, L4H 3N2

Phone:

Show more...

Fax:

+1 (800) 583-2948
+1 (905) 266-4402

Web:

adidasteam.ca

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Adidas Canada, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Adidas Canada.



E-mails:

Sign in to see

Add contact information for Adidas Canada

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated