After reviewing all the issues involved in this sale, I find that the sale price of $1,was actually a price match with [redacted] ***The original retail price is $1, a reduction of $Which exceeds the $RebateThis is why the manufacturer stipulates a sale price of $2,All rebates are set forth by the manufacturer any rebate issues are handled directly by the manufacturer, [redacted] Appliance ###-###-#### Please contact them directlyI also see in our notes that the customer tried to return this model after the product was already installed in their homeThe customer specifically request this model as opposed to the [redacted] Refrigerator our sales staff recommended based on the customers preferencesClearly the customer regrets this purchase and is trying to find fault for compensationUnfortunately, as the retailer we have exhausted all resources in satisfying this customer by price matching with [redacted] ***Sincerely, Debbie TGeneral Manager
We have already addressed this issue through MrWink's Social Media Post since he has copied the post, we are responding the same as follows: MrWink we are sorry your [redacted] Washer is not performing to your expectationsSince you did not purchase your laundry from us, and this is a brand we do not recommend based on quality issues like the ones you are experiencing, we have no additional manufacturer assistance available for youUnfortunately, appliance repairs never happen as a planned expense however, our base trip charge and diagnosis is far less than many of our competitors (for Example [redacted] Charges $for trip charge and diagnosis only)I am sorry you feel slighted by the diagnosis charge however it is a standard industry practice and compensates us for the time and expertise of the technicianSome confusion exists regarding us returningYour wife requested Thursday since she was not available until today We did in fact respond this morning to drain the water from your machineAs you have been informed the cost of continued repair exceeds the value of the washerOur policy is that if an appliance repair exceeds the value of replacement, we will give you a FREE year component warranty on the motor of your new washer when you purchase a new appliance from usOur sales staff would love to guide you into a far less problematic new machineWe will happily meet our beat any of our local competitors pricingHere is a link to our website with pricing and options: www[redacted] ***.com I would highly recommend the [redacted] brand if you are looking for quality or [redacted] for great valueIf you wish to discuss this issue further you can reach me by cell at ###-###-####My name is Tom Thibeault and I am the Owner of Adirondack ApplianceTo date the only response we have received is this letterSincerely, Tom Thibeault, JrOwner
After reviewing all the issues involved in this sale, I find that the sale price of $1,was actually a price match with [redacted] ***The original retail price is $1, a reduction of $Which exceeds the $RebateThis is why the manufacturer stipulates a sale price of $2,All rebates are set forth by the manufacturer any rebate issues are handled directly by the manufacturer, [redacted] Appliance ###-###-#### Please contact them directlyI also see in our notes that the customer tried to return this model after the product was already installed in their homeThe customer specifically request this model as opposed to the [redacted] Refrigerator our sales staff recommended based on the customers preferencesClearly the customer regrets this purchase and is trying to find fault for compensationUnfortunately, as the retailer we have exhausted all resources in satisfying this customer by price matching with [redacted] ***Sincerely, Debbie TGeneral Manager
We have already addressed this issue through MrWink's Social Media Post since he has copied the post, we are responding the same as follows: MrWink we are sorry your [redacted] Washer is not performing to your expectationsSince you did not purchase your laundry from us, and this is a brand we do not recommend based on quality issues like the ones you are experiencing, we have no additional manufacturer assistance available for youUnfortunately, appliance repairs never happen as a planned expense however, our base trip charge and diagnosis is far less than many of our competitors (for Example [redacted] Charges $for trip charge and diagnosis only)I am sorry you feel slighted by the diagnosis charge however it is a standard industry practice and compensates us for the time and expertise of the technicianSome confusion exists regarding us returningYour wife requested Thursday since she was not available until today We did in fact respond this morning to drain the water from your machineAs you have been informed the cost of continued repair exceeds the value of the washerOur policy is that if an appliance repair exceeds the value of replacement, we will give you a FREE year component warranty on the motor of your new washer when you purchase a new appliance from usOur sales staff would love to guide you into a far less problematic new machineWe will happily meet our beat any of our local competitors pricingHere is a link to our website with pricing and options: www[redacted] ***.com I would highly recommend the [redacted] brand if you are looking for quality or [redacted] for great valueIf you wish to discuss this issue further you can reach me by cell at ###-###-####My name is Tom Thibeault and I am the Owner of Adirondack ApplianceTo date the only response we have received is this letterSincerely, Tom Thibeault, JrOwner