Adkad Technologies has not denied to process an address change for Mr [redacted] He was simply given the option to update to a newer version of the softwareHere is a copy of the last email correspondence we had with Mr [redacted] Dated 10/30/at 3:PM ESTin response to his address change request " [redacted] vis an outdated product and is no longer supportedThere are also compatibility issues if you are running Windows You can update to version for only $Please call us at the number below and let us know how you would like to proceed" We have not received a response from Mr [redacted] regarding how he would like to proceed, nor have we received any new forms or documentation regarding an address changeIn response to the other statements made in the original complaint, Mr [redacted] states that he has been blocked from using the softwareAgain this is simply not trueAs outlined in the on screen error message documentation when a user enters a new address, "Simply put the old address back to what it was before you received the error." There is no permanent lock out Our registration process is clearly outlined in the End User License Agreement (EULA) as well as other documentation throughout the registration processOur registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software productsThis process not only protects our company from software piracy but also protects the end user from theft of their company data from their employeesAbout 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own businessIn this scenario the person making the request, poses as the registered user to be able to change the company info to their ownWe can only verify that the person making the request is the actual registered user by requiring supporting documentation as proofThe overwhelming majority of end users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times The $fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IEPrinting, mailing, postage, and correspondenceThe $fee Mr [redacted] is referring to is from a form included with the original softwareAgain this form comes from an outdated unsupported productAdkad Technologies reserves the right as outlined in the EULA to change prices without notice
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe there may be a miscommunicationI sent in my address request form and supporting documentationThe company notified me that the cost had increased from $to $The company directed me to a new formI sent a new form with my new address, supporting documentation, and payment informationIt was at this time that they told me that my software was no longer supportedI interpreted this to mean that I could no longer change my address, thus prompting my complaintI was willing to pay the $fee when I sent in this second form, as I had included my payment informationI do not wish to update my software as it is working fine, but I do want to pay the $fee and update my address Regards, [redacted]
We have contacted Mr [redacted] on 5/17/and installed a beta version of the new software update on his computer to correct the problem he was havingAs a show of good faith we had refunded $on 1/27/which was the total amount for the software update he purchased on 6/21/We had also given him free paper products valued at $for his inconvenienceTo the best of our knowledge, Mr [redacted] is satisfied with our latest response
Adkad Technologies has not denied to process an address change for Mr [redacted] He was simply given the option to update to a newer version of the softwareHere is a copy of the last email correspondence we had with Mr [redacted] Dated 10/30/at 3:PM ESTin response to his address change request " [redacted] vis an outdated product and is no longer supportedThere are also compatibility issues if you are running Windows You can update to version for only $Please call us at the number below and let us know how you would like to proceed" We have not received a response from Mr [redacted] regarding how he would like to proceed, nor have we received any new forms or documentation regarding an address changeIn response to the other statements made in the original complaint, Mr [redacted] states that he has been blocked from using the softwareAgain this is simply not trueAs outlined in the on screen error message documentation when a user enters a new address, "Simply put the old address back to what it was before you received the error." There is no permanent lock out Our registration process is clearly outlined in the End User License Agreement (EULA) as well as other documentation throughout the registration processOur registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software productsThis process not only protects our company from software piracy but also protects the end user from theft of their company data from their employeesAbout 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own businessIn this scenario the person making the request, poses as the registered user to be able to change the company info to their ownWe can only verify that the person making the request is the actual registered user by requiring supporting documentation as proofThe overwhelming majority of end users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times The $fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IEPrinting, mailing, postage, and correspondenceThe $fee Mr [redacted] is referring to is from a form included with the original softwareAgain this form comes from an outdated unsupported productAdkad Technologies reserves the right as outlined in the EULA to change prices without notice
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe there may be a miscommunicationI sent in my address request form and supporting documentationThe company notified me that the cost had increased from $to $The company directed me to a new formI sent a new form with my new address, supporting documentation, and payment informationIt was at this time that they told me that my software was no longer supportedI interpreted this to mean that I could no longer change my address, thus prompting my complaintI was willing to pay the $fee when I sent in this second form, as I had included my payment informationI do not wish to update my software as it is working fine, but I do want to pay the $fee and update my address Regards, [redacted]
We have contacted Mr [redacted] on 5/17/and installed a beta version of the new software update on his computer to correct the problem he was havingAs a show of good faith we had refunded $on 1/27/which was the total amount for the software update he purchased on 6/21/We had also given him free paper products valued at $for his inconvenienceTo the best of our knowledge, Mr [redacted] is satisfied with our latest response