Adkins Bee Removal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not sure, based on reading the response, what the company is offering me. The company did not get rid of the bees. I asked for a full refund and have not gotten one, nor have I gotten a solid, definite offer of one with specific details as to when I will get it
What needs to happen is to have a full refund sent to me in the form of a cashier's check or money order. Once that happens, the complaint will be resolved
Regards,
*** ***

First off we never had a customer complain about a bee Catcher trap we use those on every job and never once had a customer have a problem disposing of the trap, she called me at 9:pm way after closing and told me she was nervous about the trap and so I told her out of respect to help her I would
make it over to remove the trap for her, the next morning I had a family emergency I had to take care of and was running late, when she called I let her no about my emergency and reminded her that I was going to take down the trap for her when most our customer has no problems with them she told me not to come and hung up second we always explain the procedures of the job details to each customer who contact us, I told her the details and if I re call she said ok and we scheduled for us to come outThe job is complete and we work hard on each jobThe job is done and the bees are gone, if she feels like she is entitled to a refund we will most certainly will give her a refund, but yet again the job is done

I had a complaint lodged against our company by customer [redacted]. His complaint was lodged he states because we did not come back to take down a trap. It states on the invoice that he signed, "If customer does not take down trap before going to bed, or by the next morning, it voids the...

warranty". We were called by this customer to remove an extremely large swarm at the second-story peak of his residence. Upon arriving the customer stated that he had another bee removal company coming to remove the swarm for $120. He had already asked us to come to his residence to remove the swarm and had agreed to the price of $150. After informing the customer of his agreed upon decision of $150 fee he stated he did not care what he had earlier agreed to. We decided that we would remove the swarm for $120 since we had driven all the way out there. After setting the trap up and giving him explicit directions on what he needed to do to remove it he agreed that he would remove it that night, or at first light. It clearly stated on the invoice that if he did not remove the trap as directed it would void the warranty. He read the invoice and signed it, agreeing to remove the trap. Three days later the customer called and asked us to come remove the trap. He was informed that we could not come all the way back to his residence to do this unless he agreed to pay to have it removed. When our technician arrived to remove it he asked the customer for the agreed-upon Feed before he removed the trap. The customer refused to pay stating he felt that it was our job to remove it. The technician left the residence at that point after customer refused to pay the fee for removal of the trap.

First off we never had a customer complain about a bee Catcher trap we use those on every job and never once had a customer have a problem disposing of the trap, she called me at 9:30 pm way after closing and told me she was nervous about the trap and so I told her out of respect to help her I would...

make it over to remove the trap for her, the next morning I had a family emergency I had to take care of and was running late, when she called I let her no about my emergency and reminded her that I was going to take down the trap for her when most our customer has no problems with them she told me not to come and hung up . second we always explain the procedures of the job details to each customer who contact us, I told her the details and if I re call she said ok and we scheduled for us to come out. The job is complete and we work hard on each job. The job is done and the bees are gone, if she feels like she is entitled to a refund we will most certainly will give her a refund, but yet again the job is done.

I've tryed to contact her in regards to the matter to ask how we're should the refund be sent. I would like to speak to her personally , I've made 2 attemps and lef multiple voice messages and still no reply.

I had a complaint lodged against our company by customer [redacted]. His complaint was lodged he states because we did not come back to take down a trap. It states on the invoice that he signed, "If customer does not take down trap before going to bed, or by the next morning, it voids the...

warranty". We were called by this customer to remove an extremely large swarm at the second-story peak of his residence. Upon arriving the customer stated that he had another bee removal company coming to remove the swarm for $120. He had already asked us to come to his residence to remove the swarm and had agreed to the price of $150. After informing the customer of his agreed upon decision of $150 fee he stated he did not care what he had earlier agreed to. We decided that we would remove the swarm for $120 since we had driven all the way out there. After setting the trap up and giving him explicit directions on what he needed to do to remove it he agreed that he would remove it that night, or at first light. It clearly stated on the invoice that if he did not remove the trap as directed it would void the warranty. He read the invoice and signed it, agreeing to remove the trap. Three days later the customer called and asked us to come remove the trap. He was informed that we could not come all the way back to his residence to do this unless he agreed to pay to have it removed. When our technician arrived to remove it he asked the customer for the agreed-upon Feed before he removed the trap. The customer refused to pay stating he felt that it was our job to remove it. The technician left the residence at that point after customer refused to pay the fee for removal of the trap.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not sure, based on reading the response, what the company is offering me.   The company did not get rid of the bees.  I asked for a full refund and have not gotten one, nor have I gotten a solid, definite offer of one with specific details as to when I will get it.

What needs to happen is to have a full refund sent to me in the form of a cashier's check or money order.  Once that happens, the complaint will be resolved.

Regards,

Review: We contacted the business for our problem of bee removal in our basement. They promptly responded to request and came the very next day for service, but sent in a local service performer who were not sure of what they were doing. Seemingly took care of the problem. But the following day we had more bees in our basement. So we contacted them to come back out and they said the problem should go away in 3-4 days. However they promptly cashed their payement and then since then have not heard back from them despite numerous attempts. They have not come back and taken care of the business and the problem has increased with more bees in the house. The kids are freaked out. If the managment will be reading this they need to identify better local partners. The local business name goes by Chadz bee removal. Professionalism would be appreciated.Desired Settlement: Would like refund on the service. Will hire more reputed local business.