Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@lassentours.com Dear [redacted] ***, We are sorry to hear of your experience with our companyYour experience is not typical of the types of tours we run With that said, please allow me to address each one of your points We do ask clients to transfer busses to ensure them the fastest possible way to get back to their pick up location, which in your case is CupertinoDuring the transfer from on bus to another, it is also our company policy to not handle your the luggage and we ask that each traveler to handle their own luggage to insure you take the right luggage, thus relieving our company from that liability Cupertino is the one of the stops in our return routeUnder traffic conditions arriving in Cupertino is generally in the late afternoonIt is also standard that we drop off each location according to pick up We will be glad to refund you in the amount of $for the unpleasant experience you had with us Thank you,
Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lassentours.com
Dear [redacted],
We are sorry to hear of your experience with our company. Your experience is not typical of the types of tours we run....
With that said, please allow me to address each one of your points.
We do ask clients to transfer busses to ensure them the fastest possible way to get back to their pick up location, which in your case is Cupertino. During the transfer from on bus to another, it is also our company policy to not handle your the luggage and we ask that each traveler to handle their own luggage to insure you take the right luggage, thus relieving our company from that liability.
Cupertino is the one of the stops in our return route. Under normal traffic conditions arriving in Cupertino is generally in the late afternoon. It is also standard that we drop off each location according to pick up.
We will be glad to refund you in the amount of $112 for the unpleasant experience you had with us.
Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@lassentours.com Dear [redacted] ***, We are sorry to hear of your experience with our companyYour experience is not typical of the types of tours we run With that said, please allow me to address each one of your points We do ask clients to transfer busses to ensure them the fastest possible way to get back to their pick up location, which in your case is CupertinoDuring the transfer from on bus to another, it is also our company policy to not handle your the luggage and we ask that each traveler to handle their own luggage to insure you take the right luggage, thus relieving our company from that liability Cupertino is the one of the stops in our return routeUnder traffic conditions arriving in Cupertino is generally in the late afternoonIt is also standard that we drop off each location according to pick up We will be glad to refund you in the amount of $for the unpleasant experience you had with us Thank you,
Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lassentours.com
Dear [redacted],
We are sorry to hear of your experience with our company. Your experience is not typical of the types of tours we run....
With that said, please allow me to address each one of your points.
We do ask clients to transfer busses to ensure them the fastest possible way to get back to their pick up location, which in your case is Cupertino. During the transfer from on bus to another, it is also our company policy to not handle your the luggage and we ask that each traveler to handle their own luggage to insure you take the right luggage, thus relieving our company from that liability.
Cupertino is the one of the stops in our return route. Under normal traffic conditions arriving in Cupertino is generally in the late afternoon. It is also standard that we drop off each location according to pick up.
We will be glad to refund you in the amount of $112 for the unpleasant experience you had with us.
Thank you,