Adler Services, Inc.

I am writing this letter in reference to the complaint you received from [redacted] DBA[redacted]. We installed a new ductless mini split for [redacted] at [redacted] in 2013. According tomanufacturer's warranty, they recommend a bi-annual service on the units to maintain manufacturer'sparts...

warranty. [redacted] did not have the unit serviced on a regular basis. On July 31, 2015, wereceived a request for service on the ductless split system we installed in 2013. We advised thecustomer there would be a $76.00 diagnosis fee along with labor to fix the issue. To repair ductless splitunits, it takes longer for the technicians to work on the unit due to the compact design. Our technicianrepaired the unit, and brought the repair order back to the office. We invoiced [redacted] a week later. Wereceived a call from [redacted] after he received the invoice. His complaint was primarily because the unitwas just installed. We explained to [redacted] the unit was installed two years prior and used in acommercial environment. There is no labor warranty from the manufacturer when the unit is registeredfor commercial. To summarize the conversation, [redacted] refused to pay the invoice. We gave him plentyof time to pay the invoice and did not hear from [redacted] until we reported him to collections. Thisapparently prompted him to complain to Revdex.com so not to affect his credit rating.