They lied in their original response to you. They never tried to reach me even though they stated they did. Additionally, they never told me that it was not a brand they sold. The Service Manager, Mike, told me they service ALL brands. It took 4 weeks before they even called me with an estimate. Originally, I was told they would just repair it and call me, "in a week"
The chain saw that was brought in for repair was not a brand we sell. We should have responded sooner, but the chain saw was not worth repairing. We did call this customer this week to explain this. We did not charge the customer for our estimate. We have been short handed with...
They lied in their original response to you. They never tried to reach me even though they stated they did. Additionally, they never told me that it was not a brand they sold. The Service Manager, Mike, told me they service ALL brands. It took 4 weeks before they even called me with an estimate. Originally, I was told they would just repair it and call me, "in a week"
The chain saw that was brought in for repair was not a brand we sell. We should have responded sooner, but the chain saw was not worth repairing. We did call this customer this week to explain this. We did not charge the customer for our estimate. We have been short handed with...
mechanics.