I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on November 14, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal customer protection laws in the collection of customer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid customer financial harm All employees are trained to comply with this standard of customer care An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee Mr [redacted] · Cease and desist all collection activity directive placed on all phone numbers · Third demand letter with validation notice mailed to customer upon customer’s request · Remediation response sent to Revdex.com Admin conducted the above investigation The results of that investigation are included here for the Revdex.com’s reviewAdmin’s records indicate that collection efforts commenced October 16, by mailing a first demand notice with validation notice by first class U.Smail to the customer’s home address Admin attempted to contact customer at her place of employment on November 5, and left a message for a return call The call was promptly returned and customer requested that her work number be removed and explained that she could not accept calls at her place of employment Customer also provided an additional number for contact Mr [redacted] entered this information in the system upon customer’s request Customer also explained that she did not receive the first demand letter because she had moved She then provided an E-mail address and requested to receive the letter by E-mail This information was also entered into the system and the letter was E-mailed Admin trains its employees to remove phone numbers form the system and not to contact customers who request cease and desists at those numbers Admin apologizes if she experienced any inconvenience with Admin’s services regarding her past due account Pursuant to this complaint and upon customer’s request, Admin has removed all numbers from the system and will not be contacting customer further Also, Admin has mailed another demand letter with validation notice to the following address, provided by customer in her complaint: [redacted] [redacted] , MT [redacted] Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any customer protection law in any way and has conducted their business within the bounds of the law and in a professional manner It is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, [redacted] , Esq
I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on April 4, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced January 28, by phone call to consumer A message was left for a return call On February 5, 2015, consumer was contacted and a payment arrangement was negotiated and reached between Admin and consumer The first payment was scheduled for February 5, in the amount of $and a second payment was scheduled for $on February 20, A demand letter with validation notice was then mailed to consumer at her place of residence on February 6, The first payment was successfully made by consumer as agreed upon on February 5, in the amount of $ On February 18, 2015, consumer called the office and requested to lower the February 20, payment to $ Her request was granted and the amount was changed Payment was successful on February 20, in the amount of $ Consumer’s third payment was scheduled for March 27, in the amount of $ However, consumer called the office again on March 25, and requested that the payment be deleted as she would not be able to make the payment Admin granted her request and removed the payment and did not process the payment as per consumer request Admin informed her that she would need to put a different payment on file for a different amount that she could handle She agreed However, subsequent communication attempts to re-negotiate her payment amount failed Calls went unanswered for weeks Father was contacted in an attempt to confirm or correct location information Consumer then filed this complaint with the Revdex.com alleging that Admin had disclosed to a third party and that they refused to work with her on a payment arrangement The record on review directly controverts these allegations Twice consumer called in to re-arrange her payments and both times her requests were granted to accommodate her She then failed to communicate with Admin for a period of weeks at which time father was contacted to confirm or correct location information which is allowed by law In response to consumer’s desired resolution, Admin has placed a cease and desist on this account and will not be contacting consumer regarding her past due account Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, [redacted] , Esq
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not at all what happened and they still have my info incorrect (address)- I never received an emailI have contacted my legal deptin the company I work for and requested a log of the times they contacted my work number AFTER requesting the work number not to be calledI will forward info as soon as its receivedI still have received nothing in the mail as well ( I have a forwarding address). Once the log is given to me I will upload as an attachmentI also have saved the voicemail that was left on my office line that includes personal information. The office line is a public line that anyone has access too! I appreciate the response and the removal of my numbers but the information in the response is very inaccurate
Regards,
*** ***
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on January 6, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer...
protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist all collection activity directive placed on the account for work number on file · Additional Demand Letter with Validation Notice mailed to customer at residence · Remediation response mailed to consumer · Remediation response sent to Revdex.com Admin conducted the above investigation and responded to customer’s complaint by written remediation response mailed to customer’s residence. The following information and explanations were included in that response and are now included here for the Revdex.com’s review. Admin’s records indicate that collection efforts commenced September 19, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the consumer’s home address. On October 7, 2014, Admin representative called consumer’s work number and was informed by customer that they could not receive calls at their place of employment. This information was not properly notated at that time. Subsequently, on December 3, 2014, Admin representative contacted consumer a second time at her place of employment and was again informed that calls could not be received there. At this time, the cease and desist to the work number was properly recorded and customer was no longer contacted at her place of employment. This was a clerical error despite procedures reasonably adapted to avoid such errors. This representative was disciplined and re-trained on proper notation of accounts. Pursuant to this complaint, Admin has removed the work number from the file and will not be contacting that number in the future. Admin has also sent an additional Demand Letter to customer at her residence as per her request. Admin always strives to conduct their business within the bounds of the law and in a professional manner. Admin apologizes for any inconvenience customer may have experienced. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq. Attorney Registration #[redacted]
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on November 14, 2014 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal customer protection...
laws in the collection of customer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid customer financial harm. All employees are trained to comply with this standard of customer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee Mr. [redacted] · Cease and desist all collection activity directive placed on all phone numbers · Third demand letter with validation notice mailed to customer upon customer’s request · Remediation response sent to Revdex.com Admin conducted the above investigation. The results of that investigation are included here for the Revdex.com’s review. Admin’s records indicate that collection efforts commenced October 16, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the customer’s home address. Admin attempted to contact customer at her place of employment on November 5, 2014 and left a message for a return call. The call was promptly returned and customer requested that her work number be removed and explained that she could not accept calls at her place of employment. Customer also provided an additional number for contact. Mr. [redacted] entered this information in the system upon customer’s request. Customer also explained that she did not receive the first demand letter because she had moved. She then provided an E-mail address and requested to receive the letter by E-mail. This information was also entered into the system and the letter was E-mailed. Admin trains its employees to remove phone numbers form the system and not to contact customers who request cease and desists at those numbers. Admin apologizes if she experienced any inconvenience with Admin’s services regarding her past due account. Pursuant to this complaint and upon customer’s request, Admin has removed all numbers from the system and will not be contacting customer further. Also, Admin has mailed another demand letter with validation notice to the following address, provided by customer in her complaint: [redacted] [redacted], MT [redacted] Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any customer protection law in any way and has conducted their business within the bounds of the law and in a professional manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on March 12, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account referred to in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Cease and desist all collection activity directive placed on the account indefinitely · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin records indicate that this customer’s account was purchased and placed with Admin Recovery in early March 2015. The demand letter has not been sent and no communication of any kind has been attempted with customer. The only communication with this customer has come in the form of this complaint with the Revdex.com. Upon information and belief, Admin believes that this customer’s complaint would be more appropriately directed to the entity servicing her account prior to its subsequent purchase and placement here at Admin Recovery. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq. Attorney
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on April 4, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced January 28, 2015 by phone call to consumer. A message was left for a return call. On February 5, 2015, consumer was contacted and a payment arrangement was negotiated and reached between Admin and consumer. The first payment was scheduled for February 5, 2015 in the amount of $100.00 and a second payment was scheduled for $211.51 on February 20, 2015. A demand letter with validation notice was then mailed to consumer at her place of residence on February 6, 2015. The first payment was successfully made by consumer as agreed upon on February 5, 2015 in the amount of $100.00. On February 18, 2015, consumer called the office and requested to lower the February 20, 2015 payment to $111.51. Her request was granted and the amount was changed. Payment was successful on February 20, 2015 in the amount of $111.51. Consumer’s third payment was scheduled for March 27, 2015 in the amount of $100.00. However, consumer called the office again on March 25, 2015 and requested that the payment be deleted as she would not be able to make the payment. Admin granted her request and removed the payment and did not process the payment as per consumer request. Admin informed her that she would need to put a different payment on file for a different amount that she could handle. She agreed. However, subsequent communication attempts to re-negotiate her payment amount failed. Calls went unanswered for weeks. Father was contacted in an attempt to confirm or correct location information. Consumer then filed this complaint with the Revdex.com alleging that Admin had disclosed to a third party and that they refused to work with her on a payment arrangement. The record on review directly controverts these allegations. Twice consumer called in to re-arrange her payments and both times her requests were granted to accommodate her. She then failed to communicate with Admin for a period of weeks at which time father was contacted to confirm or correct location information which is allowed by law. In response to consumer’s desired resolution, Admin has placed a cease and desist on this account and will not be contacting consumer regarding her past due account. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on April 3, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Validation documentation requested from the original creditor · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced March 31, 2015 by mailing a demand letter with validation notice to consumer at her residence. Phone calls were placed to consumer on April 3, 2015 and a message was left for a return call. Admin Recovery never spoke with consumer. On April 3, 2015, this customer filed this Revdex.com complaint alleged that Admin had not validated the account as requested and had ignored her cease and desist request. Admin never spoke with consumer and left one message for a return call on one attempt. Admin never received any return call from consumer request a validation of debt or a cease and desist and did not receive any correspondence to that effect. In fact, the first request for a cease and desist and a validation of documentation request came in the form of this complaint. Admin believes that consumer is confusing Admin Recovery with the company that previously provided servicing on her account. In response to consumer’s desired resolution, Admin has requested validation documentation from the original creditor and has placed a cease and desist directive on the account. Consumer will no longer be contacted by Admin Recovery. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on October 1, 2014 (ID # [redacted]).
Admin Recovery, LLC is dedicated to quality...
customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint:
· Account placed with in-house counsel of Admin Recovery
· Complaint reviewed
· Call logs reviewed
· Collection notes reviewed
· Account information reviewed
· Complaint logged and tracked internally
· Interview conducted with employee [redacted] · Cease and desist all collection activity directive placed on all phone numbers
· Remediation response sent to Revdex.com
Admin conducted the above investigation. The results of that investigation are included here for the Revdex.com’s review.
Admin’s records indicate that collection efforts commenced September 19, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the consumer’s home address. On September 26, 2014, consumer was contacted at her place of employment by Admin representative [redacted] in the attempt to collect her past due account. Consumer explained that she was at work and would call [redacted] back later during her lunch break. During this conversation, there was no verbal cease and desist request made by consumer to refrain from making phone calls to her place of employment. After consumer did not contact [redacted] back as she said she would on September 26, [redacted] contacted her again at her place of employment several days later on September 30, 2014. During this phone call, consumer became enraged and at this time gave [redacted] a cease and deist of communication. In compliance with the Fair Debt Collection Practices Act, a cease and desist directive was placed on the account and the consumer was not contacted further.
On September 30, 2014, consumer entered this complaint with the Revdex.com alleging harassment at her place of employment. Upon review of the record, only two phone calls were placed to consumer’s place of employment and after consumer gave the cease and desist, she was not contacted further. As such, the record does not support any harassment on this account. Pursuant to this complaint, Admin has removed the work number from the file and will not be contacting that number in the future. Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any consumer protection law in any way and has conducted their business within the bounds of the law and in a professional manner.
It is hoped that this response will satisfy the customer and close this file with the Revdex.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It appears to me that, having never received the mentioned letter/notice (for 8 December 2015), that they are tracking another [redacted]. I do not have ANY outstanding debts, my house is paid off, and I have an excellent credit rating. [redacted] is a common name, as shown when we sold our house in [redacted] in 1992 that I had to go through 600+ pages of other [redacted]'s in order to confirm that there were no liens against my name. None of those names were myself. In today's age of rampant identity theft it seems unreasonable to me that this company should demand that I provide my sensitive data before they would even reveal what these calls were related to. I have received calls from other collection agencies and they would provide specific information regarding the nature of the call, to which I would truthfully assure them that I had no relation to their case. If Mr. K.(?) of Admin Recovery had only told me what his call was about, say an outstanding bill to some furniture rental company (I looked that up on [redacted] and found Admin Recovery had a very poor Revdex.com rating), I could have saved them the time they wasted calling my number.I would normally apologize for the foul language I used, but Mr. K.'s attitude and demeanor and repeated calls had frayed my nerves and aroused my anger. I do not apologize for my language. I repeat that if he had been forthcoming with me at the start, there would have been no need for cursing.Thank you for investigating this matter.
Regards,
[redacted]
I am an attorney representing Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on July 8, 2016 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection...
laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account for all calls to all numbers · Mail only directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice on May 13, 2016 to customer’s residence. Communication by phone was then attempted with customer by calling her home and work number from May 16, 2016 through July 7, 2016. Communication for location information was also attempted on this account from May 15 through June 1, but no one was ever spoken with. On June 1, 2016, Admin representative made contact with customer and customer agreed to a monthly payment arrangement. Customer’s information was verified and a payment letter was emailed to customer upon customer’s request. However, before the first payment was made on the account per the agreement, customer called Admin representative on June 17, 2016 and stated that the funds necessary to make payment would not be available in her account. At that time, Admin representative changed the payment date to meet customer’s needs. Customer and Admin representative agreed that the first payment would now be due June 30. However, on June 29, before the first payment was to be made, customer again contacted Admin representative and explained she could not make the payment as agreed upon. She requested a new payment date for July 29, and lower monthly amounts. Admin representative then changed the payment date and amounts as requested by customer. Customer was then transferred to Admin payment processing department to confirm information. However, customer did not have her information at this time and the call was disconnected. On June 30, customer sent an email stating that her call with the payment processing department was disconnected and that she would call later that afternoon. Customer did not call. Admin representative attempted to call customer on June 30, July 1, July 5 and left messages for a return call. On July 7, customer called Admin and requested a new payment arrangement letter. The new letter was sent as requested. Customer then explained she did not want this arrangement and alleged that Admin representative was not working with her and allowing her to be flexible with payment amounts and payment dates. On July 8, 2016, the customer sent this complaint to the Revdex.com alleging that Admin representative had failed to work with her toward an amicable resolution and payment plan on her past due account and that she was harassed at work and spoken to unprofessionally. Upon the record reviewed, Admin Recovery denies every allegation of wrong doing and poor customer service. Customer is dissatisfied that she was contacted at her place of employment. However, federal and state law allow phone calls to a customer’s place of employment with knowledge that such calls are not prohibited. Calls were made in compliance with law and at no time did customer state that calls to her place of employment were prohibited. No cease and desist was ever articulated by customer until her complaint with the Revdex.com. Customer alleges Admin did not work with her. The record is replete with instances of customer calling the office days before payment was to become due, requesting changes and then having those changes entered into the system by Admin Recovery as she requested. This has happened 3 times and every time Admin met her changing demands. Based on the facts reviewed, Admin Recovery bent over backwards to offer her the best plan so that she could pay back her past due bill; the plan that she could afford. Customer also alleges calls to relatives in derivation of law. Calls were made to third party contacts before contact was established with the customer. These calls were for location information only and were made within the bounds of the law. Finally, customer alleges that Kevin R. was rude to her. Nothing in the review of this record can support that allegation. Admin Recovery worked diligently with customer for close to 1 month, taking her phone calls, hearing her concerns and changing the payment plan several times to accommodate her needs. Customer’s desired resolution is for all further contact to be through US Mail only to her residence. She wants no further calls to herself, her work, or her relatives. Admin has placed a mail only directive on this account and no further calls will be made. Customer states she wants to pay on her past due account. At this time, Admin Recovery would suggest she simply send in payments via our website at www.[redacted].com. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, John T., Esq. Attorney Registration #[redacted]
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on March 7, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account referred to in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist all collection activity directive placed on the account for work number on file · Request for loan origination documentation submitted with original creditor · Cease and desist all collection activity directive placed on the account indefinitely until documents provided to customer as requested · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that communication at customer’s work number was attempted on February 6, 2015. A message was left for a return call. On that same day, customer returned a call to Admin Recovery. The customer dialed in from his work phone. During that communication he explained that he would contact Admin Recovery later that day after the work day had ended and that he couldn’t talk at that time. It was unclear in this communication if customer simply could not talk at that time or if he could not accept calls at his place of employment. Customer did not call back later that day as promised. Communication was again attempted at customer’s work number on February 9, 2015. Customer answered the call and explained that he would have to call back later in the day after work had ended. There was nothing in this communication that requested a cease and desist at the work number. The record also can not confirm any requests for documentation to be mailed to customer’s residence. Admin did not directly speak with customer after this February 9, 2015 conversation. On March 7, 2015, this complaint with the Revdex.com was filed and received alleging Admin representative placed calls to customer’s place of employment after a cease and desist of such calls as well as a denial by Admin representative to send information after a request. Upon review of the record, Admin representative never had knowledge of a cease and desist to place calls to a work number, this directive was never explicitly given my customer and there was no request for information to be mailed to customer’s home address. The first knowledge received that calls placed to the work number was not acceptable and the first request for information to be mailed to customer’s home address came in the form of this complaint. As such, Admin has placed a cease and desist directly on this account for the work number listed. Also, a request for documentation has been made to the original creditor in this matter as requested by customer. Collection on this past due account and communication attempts shall cease until this documentation is received from the original creditor and mailed to customer’s home address. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on July 1, 2017 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in...
the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and Desist phone call directive placed upon account · All communication in writing directive · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced June 17, 2017 by mailing a demand letter with validation notice and New York State special text notifications to customer. Admin’s records indicate that phone calls were placed to phone numbers believed to belong to the customer on June 28, 2017. However, the customer was not contacted and the phone numbers’ answering machines did not indicate that they belonged to the customer and one number had a mailbox that was full. Therefore, on June 30, 2017, phone calls were placed to relatives in an attempt to correct or confirm location information as Admin Recovery did not believe it had accurate or updated location information for customer as customer had not responded to the letter mailed two weeks prior and the phone numbers did not indicate that they belonged to customer. After calls were placed to relatives in an attempt to correct or confirm location information, the customer did contact Admin Recovery and at that time requested that all further calls be placed to her phone number, which she confirmed with Admin Recovery. At that time, all other numbers were removed as requested and relatives were not contacted again. Customer’s complaint alleges that Admin Recovery contacted relatives which is “against the law” and that Admin Recovery was harassing her as well as her family members. Admin Recovery denies these allegations. Per law, it is allowable for Admin Recovery to contact third party relatives in an attempt to correct or confirm location information. Admin Recovery did attempt to confirm or correct location information on June 30 making phone calls to suspected relatives. Each suspected relatives was contacted only once. These calls were made in accordance with law and a single call to a relative can not be construed as harassment. Complainant’s desired resolution is for no further telephone contact to her relatives or to herself and for all further communication to be in written form. Admin Recovery has placed a cease and desist phone call directive upon this account and has instructed that any further communication be in writing. Customer’s requests will be granted. Admin Recovery invites the customer to contact this office if she wishes to make payments on her past due and delinquent account. Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, John T. , Esq. Attorney Registration #[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and Admin Recovery LLC still has failed to do their job. The attorney has stated that he sent over the proof of payment to [redacted] yesterday, 12/15/2016. I already sent it to [redacted] on 12/14/16 and they called back saying that they received it. Therefore, I took care of showing proof of payment to get this resolved because again, someone in September of 2015 failed to do their job and report that the bill was paid to [redacted]. Furthermore, this has been reflected on my husband credit for the past several months, bring the score completed down as it appeared that he had a charge off, unpaid debt because Admin Recovery failed to prove [redacted] the proof of payment over a year ago. It's a pretty big deal to have someone's credit say a debt was a charge off, unpaid because someone failed to follow proper procedure with your company. Because my husbands credit score has a FALSE unpaid debt, he has been denied a loan for a vehicle which he needs because he was in an accident last month which completely totally his truck. He's a foreman electrician, it's a pretty big deal to have a daily vehicle. It's imperative that this mess up on your part be addressed as soon as humanly possible due to the circumstances outlined. Because Admin Recovery completed failed to provide [redacted] with the proof of payment which resulted in an unpaid charge off , that again was paid almost a year and 3 months ago, I want the incident completely taken off his credit score due to the lack of procedures that were not followed by your company. This problem could have all been avoided if the person from Admin Recovery provided the proper proof of payment to [redacted] in September of 2015. It is now December 16th, I had to do Admin Recovery's Job on 12/14/16 and provide proof of payment, over a year later because your company failed to provide the proper documentation which resulted in an unpaid charge over for over a year on my husband's credit score because someone failed to do their job with your company. It's completely unacceptable. Regards,
[redacted]
I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on November 14, (ID # [redacted] )Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal customer protection laws in the collection of customer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid customer financial harm All employees are trained to comply with this standard of customer care An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee Mr [redacted] · Cease and desist all collection activity directive placed on all phone numbers · Third demand letter with validation notice mailed to customer upon customer’s request · Remediation response sent to Revdex.com Admin conducted the above investigation The results of that investigation are included here for the Revdex.com’s reviewAdmin’s records indicate that collection efforts commenced October 16, by mailing a first demand notice with validation notice by first class U.Smail to the customer’s home address Admin attempted to contact customer at her place of employment on November 5, and left a message for a return call The call was promptly returned and customer requested that her work number be removed and explained that she could not accept calls at her place of employment Customer also provided an additional number for contact Mr [redacted] entered this information in the system upon customer’s request Customer also explained that she did not receive the first demand letter because she had moved She then provided an E-mail address and requested to receive the letter by E-mail This information was also entered into the system and the letter was E-mailed Admin trains its employees to remove phone numbers form the system and not to contact customers who request cease and desists at those numbers Admin apologizes if she experienced any inconvenience with Admin’s services regarding her past due account Pursuant to this complaint and upon customer’s request, Admin has removed all numbers from the system and will not be contacting customer further Also, Admin has mailed another demand letter with validation notice to the following address, provided by customer in her complaint: [redacted] [redacted] , MT [redacted] Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any customer protection law in any way and has conducted their business within the bounds of the law and in a professional manner It is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, [redacted] , Esq
I am general counsel for Admin Recovery, LLC I write in response to a customer complaint submitted with the Revdex.com on April 4, (ID # [redacted] ) Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm All employees are trained to comply with this standard of consumer care An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof Admin’s records indicate that collection efforts commenced January 28, by phone call to consumer A message was left for a return call On February 5, 2015, consumer was contacted and a payment arrangement was negotiated and reached between Admin and consumer The first payment was scheduled for February 5, in the amount of $and a second payment was scheduled for $on February 20, A demand letter with validation notice was then mailed to consumer at her place of residence on February 6, The first payment was successfully made by consumer as agreed upon on February 5, in the amount of $ On February 18, 2015, consumer called the office and requested to lower the February 20, payment to $ Her request was granted and the amount was changed Payment was successful on February 20, in the amount of $ Consumer’s third payment was scheduled for March 27, in the amount of $ However, consumer called the office again on March 25, and requested that the payment be deleted as she would not be able to make the payment Admin granted her request and removed the payment and did not process the payment as per consumer request Admin informed her that she would need to put a different payment on file for a different amount that she could handle She agreed However, subsequent communication attempts to re-negotiate her payment amount failed Calls went unanswered for weeks Father was contacted in an attempt to confirm or correct location information Consumer then filed this complaint with the Revdex.com alleging that Admin had disclosed to a third party and that they refused to work with her on a payment arrangement The record on review directly controverts these allegations Twice consumer called in to re-arrange her payments and both times her requests were granted to accommodate her She then failed to communicate with Admin for a period of weeks at which time father was contacted to confirm or correct location information which is allowed by law In response to consumer’s desired resolution, Admin has placed a cease and desist on this account and will not be contacting consumer regarding her past due account Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner It is hoped that this response will satisfy the customer and close this file with the Revdex.comVery truly yours, [redacted] , Esq
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not at all what happened and they still have my info incorrect (address)- I never received an emailI have contacted my legal deptin the company I work for and requested a log of the times they contacted my work number AFTER requesting the work number not to be calledI will forward info as soon as its receivedI still have received nothing in the mail as well ( I have a forwarding address). Once the log is given to me I will upload as an attachmentI also have saved the voicemail that was left on my office line that includes personal information. The office line is a public line that anyone has access too! I appreciate the response and the removal of my numbers but the information in the response is very inaccurate
Regards,
*** ***
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on January 6, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer...
protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist all collection activity directive placed on the account for work number on file · Additional Demand Letter with Validation Notice mailed to customer at residence · Remediation response mailed to consumer · Remediation response sent to Revdex.com Admin conducted the above investigation and responded to customer’s complaint by written remediation response mailed to customer’s residence. The following information and explanations were included in that response and are now included here for the Revdex.com’s review. Admin’s records indicate that collection efforts commenced September 19, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the consumer’s home address. On October 7, 2014, Admin representative called consumer’s work number and was informed by customer that they could not receive calls at their place of employment. This information was not properly notated at that time. Subsequently, on December 3, 2014, Admin representative contacted consumer a second time at her place of employment and was again informed that calls could not be received there. At this time, the cease and desist to the work number was properly recorded and customer was no longer contacted at her place of employment. This was a clerical error despite procedures reasonably adapted to avoid such errors. This representative was disciplined and re-trained on proper notation of accounts. Pursuant to this complaint, Admin has removed the work number from the file and will not be contacting that number in the future. Admin has also sent an additional Demand Letter to customer at her residence as per her request. Admin always strives to conduct their business within the bounds of the law and in a professional manner. Admin apologizes for any inconvenience customer may have experienced. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq. Attorney Registration #[redacted]
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on November 14, 2014 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal customer protection...
laws in the collection of customer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid customer financial harm. All employees are trained to comply with this standard of customer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee Mr. [redacted] · Cease and desist all collection activity directive placed on all phone numbers · Third demand letter with validation notice mailed to customer upon customer’s request · Remediation response sent to Revdex.com Admin conducted the above investigation. The results of that investigation are included here for the Revdex.com’s review. Admin’s records indicate that collection efforts commenced October 16, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the customer’s home address. Admin attempted to contact customer at her place of employment on November 5, 2014 and left a message for a return call. The call was promptly returned and customer requested that her work number be removed and explained that she could not accept calls at her place of employment. Customer also provided an additional number for contact. Mr. [redacted] entered this information in the system upon customer’s request. Customer also explained that she did not receive the first demand letter because she had moved. She then provided an E-mail address and requested to receive the letter by E-mail. This information was also entered into the system and the letter was E-mailed. Admin trains its employees to remove phone numbers form the system and not to contact customers who request cease and desists at those numbers. Admin apologizes if she experienced any inconvenience with Admin’s services regarding her past due account. Pursuant to this complaint and upon customer’s request, Admin has removed all numbers from the system and will not be contacting customer further. Also, Admin has mailed another demand letter with validation notice to the following address, provided by customer in her complaint: [redacted] [redacted], MT [redacted] Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any customer protection law in any way and has conducted their business within the bounds of the law and in a professional manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on March 12, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account referred to in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Cease and desist all collection activity directive placed on the account indefinitely · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin records indicate that this customer’s account was purchased and placed with Admin Recovery in early March 2015. The demand letter has not been sent and no communication of any kind has been attempted with customer. The only communication with this customer has come in the form of this complaint with the Revdex.com. Upon information and belief, Admin believes that this customer’s complaint would be more appropriately directed to the entity servicing her account prior to its subsequent purchase and placement here at Admin Recovery. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq. Attorney
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on April 4, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced January 28, 2015 by phone call to consumer. A message was left for a return call. On February 5, 2015, consumer was contacted and a payment arrangement was negotiated and reached between Admin and consumer. The first payment was scheduled for February 5, 2015 in the amount of $100.00 and a second payment was scheduled for $211.51 on February 20, 2015. A demand letter with validation notice was then mailed to consumer at her place of residence on February 6, 2015. The first payment was successfully made by consumer as agreed upon on February 5, 2015 in the amount of $100.00. On February 18, 2015, consumer called the office and requested to lower the February 20, 2015 payment to $111.51. Her request was granted and the amount was changed. Payment was successful on February 20, 2015 in the amount of $111.51. Consumer’s third payment was scheduled for March 27, 2015 in the amount of $100.00. However, consumer called the office again on March 25, 2015 and requested that the payment be deleted as she would not be able to make the payment. Admin granted her request and removed the payment and did not process the payment as per consumer request. Admin informed her that she would need to put a different payment on file for a different amount that she could handle. She agreed. However, subsequent communication attempts to re-negotiate her payment amount failed. Calls went unanswered for weeks. Father was contacted in an attempt to confirm or correct location information. Consumer then filed this complaint with the Revdex.com alleging that Admin had disclosed to a third party and that they refused to work with her on a payment arrangement. The record on review directly controverts these allegations. Twice consumer called in to re-arrange her payments and both times her requests were granted to accommodate her. She then failed to communicate with Admin for a period of weeks at which time father was contacted to confirm or correct location information which is allowed by law. In response to consumer’s desired resolution, Admin has placed a cease and desist on this account and will not be contacting consumer regarding her past due account. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on April 3, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account · Validation documentation requested from the original creditor · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced March 31, 2015 by mailing a demand letter with validation notice to consumer at her residence. Phone calls were placed to consumer on April 3, 2015 and a message was left for a return call. Admin Recovery never spoke with consumer. On April 3, 2015, this customer filed this Revdex.com complaint alleged that Admin had not validated the account as requested and had ignored her cease and desist request. Admin never spoke with consumer and left one message for a return call on one attempt. Admin never received any return call from consumer request a validation of debt or a cease and desist and did not receive any correspondence to that effect. In fact, the first request for a cease and desist and a validation of documentation request came in the form of this complaint. Admin believes that consumer is confusing Admin Recovery with the company that previously provided servicing on her account. In response to consumer’s desired resolution, Admin has requested validation documentation from the original creditor and has placed a cease and desist directive on the account. Consumer will no longer be contacted by Admin Recovery. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on October 1, 2014 (ID # [redacted]).
Admin Recovery, LLC is dedicated to quality...
customer service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint:
· Account placed with in-house counsel of Admin Recovery
· Complaint reviewed
· Call logs reviewed
· Collection notes reviewed
· Account information reviewed
· Complaint logged and tracked internally
· Interview conducted with employee [redacted] · Cease and desist all collection activity directive placed on all phone numbers
· Remediation response sent to Revdex.com
Admin conducted the above investigation. The results of that investigation are included here for the Revdex.com’s review.
Admin’s records indicate that collection efforts commenced September 19, 2014 by mailing a first demand notice with validation notice by first class U.S. mail to the consumer’s home address. On September 26, 2014, consumer was contacted at her place of employment by Admin representative [redacted] in the attempt to collect her past due account. Consumer explained that she was at work and would call [redacted] back later during her lunch break. During this conversation, there was no verbal cease and desist request made by consumer to refrain from making phone calls to her place of employment. After consumer did not contact [redacted] back as she said she would on September 26, [redacted] contacted her again at her place of employment several days later on September 30, 2014. During this phone call, consumer became enraged and at this time gave [redacted] a cease and deist of communication. In compliance with the Fair Debt Collection Practices Act, a cease and desist directive was placed on the account and the consumer was not contacted further.
On September 30, 2014, consumer entered this complaint with the Revdex.com alleging harassment at her place of employment. Upon review of the record, only two phone calls were placed to consumer’s place of employment and after consumer gave the cease and desist, she was not contacted further. As such, the record does not support any harassment on this account. Pursuant to this complaint, Admin has removed the work number from the file and will not be contacting that number in the future. Upon investigation, it has been determined that during the servicing of customer’s account up until present, Admin has not violated any consumer protection law in any way and has conducted their business within the bounds of the law and in a professional manner.
It is hoped that this response will satisfy the customer and close this file with the Revdex.com.
Very truly yours,
[redacted], Esq.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It appears to me that, having never received the mentioned letter/notice (for 8 December 2015), that they are tracking another [redacted]. I do not have ANY outstanding debts, my house is paid off, and I have an excellent credit rating. [redacted] is a common name, as shown when we sold our house in [redacted] in 1992 that I had to go through 600+ pages of other [redacted]'s in order to confirm that there were no liens against my name. None of those names were myself. In today's age of rampant identity theft it seems unreasonable to me that this company should demand that I provide my sensitive data before they would even reveal what these calls were related to. I have received calls from other collection agencies and they would provide specific information regarding the nature of the call, to which I would truthfully assure them that I had no relation to their case. If Mr. K.(?) of Admin Recovery had only told me what his call was about, say an outstanding bill to some furniture rental company (I looked that up on [redacted] and found Admin Recovery had a very poor Revdex.com rating), I could have saved them the time they wasted calling my number.I would normally apologize for the foul language I used, but Mr. K.'s attitude and demeanor and repeated calls had frayed my nerves and aroused my anger. I do not apologize for my language. I repeat that if he had been forthcoming with me at the start, there would have been no need for cursing.Thank you for investigating this matter.
Regards,
[redacted]
I am an attorney representing Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on July 8, 2016 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection...
laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist directive placed on account for all calls to all numbers · Mail only directive placed on account · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced by mailing a first demand letter with validation notice on May 13, 2016 to customer’s residence. Communication by phone was then attempted with customer by calling her home and work number from May 16, 2016 through July 7, 2016. Communication for location information was also attempted on this account from May 15 through June 1, but no one was ever spoken with. On June 1, 2016, Admin representative made contact with customer and customer agreed to a monthly payment arrangement. Customer’s information was verified and a payment letter was emailed to customer upon customer’s request. However, before the first payment was made on the account per the agreement, customer called Admin representative on June 17, 2016 and stated that the funds necessary to make payment would not be available in her account. At that time, Admin representative changed the payment date to meet customer’s needs. Customer and Admin representative agreed that the first payment would now be due June 30. However, on June 29, before the first payment was to be made, customer again contacted Admin representative and explained she could not make the payment as agreed upon. She requested a new payment date for July 29, and lower monthly amounts. Admin representative then changed the payment date and amounts as requested by customer. Customer was then transferred to Admin payment processing department to confirm information. However, customer did not have her information at this time and the call was disconnected. On June 30, customer sent an email stating that her call with the payment processing department was disconnected and that she would call later that afternoon. Customer did not call. Admin representative attempted to call customer on June 30, July 1, July 5 and left messages for a return call. On July 7, customer called Admin and requested a new payment arrangement letter. The new letter was sent as requested. Customer then explained she did not want this arrangement and alleged that Admin representative was not working with her and allowing her to be flexible with payment amounts and payment dates. On July 8, 2016, the customer sent this complaint to the Revdex.com alleging that Admin representative had failed to work with her toward an amicable resolution and payment plan on her past due account and that she was harassed at work and spoken to unprofessionally. Upon the record reviewed, Admin Recovery denies every allegation of wrong doing and poor customer service. Customer is dissatisfied that she was contacted at her place of employment. However, federal and state law allow phone calls to a customer’s place of employment with knowledge that such calls are not prohibited. Calls were made in compliance with law and at no time did customer state that calls to her place of employment were prohibited. No cease and desist was ever articulated by customer until her complaint with the Revdex.com. Customer alleges Admin did not work with her. The record is replete with instances of customer calling the office days before payment was to become due, requesting changes and then having those changes entered into the system by Admin Recovery as she requested. This has happened 3 times and every time Admin met her changing demands. Based on the facts reviewed, Admin Recovery bent over backwards to offer her the best plan so that she could pay back her past due bill; the plan that she could afford. Customer also alleges calls to relatives in derivation of law. Calls were made to third party contacts before contact was established with the customer. These calls were for location information only and were made within the bounds of the law. Finally, customer alleges that Kevin R. was rude to her. Nothing in the review of this record can support that allegation. Admin Recovery worked diligently with customer for close to 1 month, taking her phone calls, hearing her concerns and changing the payment plan several times to accommodate her needs. Customer’s desired resolution is for all further contact to be through US Mail only to her residence. She wants no further calls to herself, her work, or her relatives. Admin has placed a mail only directive on this account and no further calls will be made. Customer states she wants to pay on her past due account. At this time, Admin Recovery would suggest she simply send in payments via our website at www.[redacted].com. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, John T., Esq. Attorney Registration #[redacted]
I am general counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on March 7, 2015 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer...
service and compliance with all state and federal consumer protection laws in the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the costumer complaint: · Account referred to in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and desist all collection activity directive placed on the account for work number on file · Request for loan origination documentation submitted with original creditor · Cease and desist all collection activity directive placed on the account indefinitely until documents provided to customer as requested · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that communication at customer’s work number was attempted on February 6, 2015. A message was left for a return call. On that same day, customer returned a call to Admin Recovery. The customer dialed in from his work phone. During that communication he explained that he would contact Admin Recovery later that day after the work day had ended and that he couldn’t talk at that time. It was unclear in this communication if customer simply could not talk at that time or if he could not accept calls at his place of employment. Customer did not call back later that day as promised. Communication was again attempted at customer’s work number on February 9, 2015. Customer answered the call and explained that he would have to call back later in the day after work had ended. There was nothing in this communication that requested a cease and desist at the work number. The record also can not confirm any requests for documentation to be mailed to customer’s residence. Admin did not directly speak with customer after this February 9, 2015 conversation. On March 7, 2015, this complaint with the Revdex.com was filed and received alleging Admin representative placed calls to customer’s place of employment after a cease and desist of such calls as well as a denial by Admin representative to send information after a request. Upon review of the record, Admin representative never had knowledge of a cease and desist to place calls to a work number, this directive was never explicitly given my customer and there was no request for information to be mailed to customer’s home address. The first knowledge received that calls placed to the work number was not acceptable and the first request for information to be mailed to customer’s home address came in the form of this complaint. As such, Admin has placed a cease and desist directly on this account for the work number listed. Also, a request for documentation has been made to the original creditor in this matter as requested by customer. Collection on this past due account and communication attempts shall cease until this documentation is received from the original creditor and mailed to customer’s home address. Upon investigation, it was determined that during the servicing of customer’s account up until present, Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, [redacted], Esq.
I am counsel for Admin Recovery, LLC. I write in response to a customer complaint submitted with the Revdex.com on July 1, 2017 (ID # [redacted]). Admin Recovery, LLC is dedicated to quality customer service and compliance with all state and federal consumer protection laws in...
the collection of consumer debt. The company’s main objective is to assist customers with payment of their outstanding past due bills and to avoid consumer financial harm. All employees are trained to comply with this standard of consumer care. An internal investigation was conducted and the following steps were taken to remediate the issues in the customer complaint: · Account placed with in-house counsel of Admin Recovery · Complaint reviewed · Call logs reviewed · Collection notes reviewed · Account information reviewed · Complaint logged and tracked internally · Interview conducted with employee handling the account · Cease and Desist phone call directive placed upon account · All communication in writing directive · Remediation response sent to Revdex.com Admin conducted the above investigation and the following information details the findings thereof. Admin’s records indicate that collection efforts commenced June 17, 2017 by mailing a demand letter with validation notice and New York State special text notifications to customer. Admin’s records indicate that phone calls were placed to phone numbers believed to belong to the customer on June 28, 2017. However, the customer was not contacted and the phone numbers’ answering machines did not indicate that they belonged to the customer and one number had a mailbox that was full. Therefore, on June 30, 2017, phone calls were placed to relatives in an attempt to correct or confirm location information as Admin Recovery did not believe it had accurate or updated location information for customer as customer had not responded to the letter mailed two weeks prior and the phone numbers did not indicate that they belonged to customer. After calls were placed to relatives in an attempt to correct or confirm location information, the customer did contact Admin Recovery and at that time requested that all further calls be placed to her phone number, which she confirmed with Admin Recovery. At that time, all other numbers were removed as requested and relatives were not contacted again. Customer’s complaint alleges that Admin Recovery contacted relatives which is “against the law” and that Admin Recovery was harassing her as well as her family members. Admin Recovery denies these allegations. Per law, it is allowable for Admin Recovery to contact third party relatives in an attempt to correct or confirm location information. Admin Recovery did attempt to confirm or correct location information on June 30 making phone calls to suspected relatives. Each suspected relatives was contacted only once. These calls were made in accordance with law and a single call to a relative can not be construed as harassment. Complainant’s desired resolution is for no further telephone contact to her relatives or to herself and for all further communication to be in written form. Admin Recovery has placed a cease and desist phone call directive upon this account and has instructed that any further communication be in writing. Customer’s requests will be granted. Admin Recovery invites the customer to contact this office if she wishes to make payments on her past due and delinquent account. Upon investigation, it was determined that Admin has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. It is hoped that this response will satisfy the customer and close this file with the Revdex.com. Very truly yours, John T. , Esq. Attorney Registration #[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and Admin Recovery LLC still has failed to do their job. The attorney has stated that he sent over the proof of payment to [redacted] yesterday, 12/15/2016. I already sent it to [redacted] on 12/14/16 and they called back saying that they received it. Therefore, I took care of showing proof of payment to get this resolved because again, someone in September of 2015 failed to do their job and report that the bill was paid to [redacted]. Furthermore, this has been reflected on my husband credit for the past several months, bring the score completed down as it appeared that he had a charge off, unpaid debt because Admin Recovery failed to prove [redacted] the proof of payment over a year ago. It's a pretty big deal to have someone's credit say a debt was a charge off, unpaid because someone failed to follow proper procedure with your company. Because my husbands credit score has a FALSE unpaid debt, he has been denied a loan for a vehicle which he needs because he was in an accident last month which completely totally his truck. He's a foreman electrician, it's a pretty big deal to have a daily vehicle. It's imperative that this mess up on your part be addressed as soon as humanly possible due to the circumstances outlined. Because Admin Recovery completed failed to provide [redacted] with the proof of payment which resulted in an unpaid charge off , that again was paid almost a year and 3 months ago, I want the incident completely taken off his credit score due to the lack of procedures that were not followed by your company. This problem could have all been avoided if the person from Admin Recovery provided the proper proof of payment to [redacted] in September of 2015. It is now December 16th, I had to do Admin Recovery's Job on 12/14/16 and provide proof of payment, over a year later because your company failed to provide the proper documentation which resulted in an unpaid charge over for over a year on my husband's credit score because someone failed to do their job with your company. It's completely unacceptable. Regards,
[redacted]