[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
BELOW IS OUR RESPONSE SENT TO MR***: Mr***, I would like to begin again by apologizing for the experience you had while dealing with your claimAs you and I discussed the other day, we did not handle the transition well when our Examiner, Ms***, left and we did not realize that her phone was still accepting voice messagesWe have corrected this issueI am sorry for additional delays in your claim handling that this caused As you are aware, we sent a payment to your for the remainder of your ALE As a result, you have now exhausted your policy limit ($6,120) of coverage DThe check for $2,was issued and mailed to you on April 30th Since your loss now exceeds your policy limits of HOD by more than your deductible amount, we also issued you a reimbursement of your deductible in the amount of $ Stillwater had previously settled your HOC - Personal Property loss on 3-27-for $1,when we mailed out the first payment for your ALE in the amount of $ In speaking with you, it is my understanding that the above steps have resolved all issuesIf there is anything else I can do to help, please don't hesitate to reach outThank you for insuring with us Sincerely, Rachelle Kenworthy Property Claim Supervisor Stillwater Insurance Group [redacted] Office: ###-###-#### •Direct: ###-###-#### • Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
BELOW IS OUR RESPONSE SENT TO MR***: Mr***, I would like to begin again by apologizing for the experience you had while dealing with your claimAs you and I discussed the other day, we did not handle the transition well when our Examiner, Ms***, left and we did not realize that her phone was still accepting voice messagesWe have corrected this issueI am sorry for additional delays in your claim handling that this caused As you are aware, we sent a payment to your for the remainder of your ALE As a result, you have now exhausted your policy limit ($6,120) of coverage DThe check for $2,was issued and mailed to you on April 30th Since your loss now exceeds your policy limits of HOD by more than your deductible amount, we also issued you a reimbursement of your deductible in the amount of $ Stillwater had previously settled your HOC - Personal Property loss on 3-27-for $1,when we mailed out the first payment for your ALE in the amount of $ In speaking with you, it is my understanding that the above steps have resolved all issuesIf there is anything else I can do to help, please don't hesitate to reach outThank you for insuring with us Sincerely, Rachelle Kenworthy Property Claim Supervisor Stillwater Insurance Group [redacted] Office: ###-###-#### •Direct: ###-###-#### • Fax: ###-###-####