I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for helping me find the paragraph that states that interest will accrue if the loan is not paid in full by March 16, I attached a document that contains copies of the entire first page of the note and three other bills/notices I received from Admirals Bank They were all received after March 16, All documents are inconsistent, confusing, and misleading Additionally, please see my original complaint which clearly spelled out reasons that I believe the practices of Admirals Bank are misleading and deceptive The procedures followed with this loan (such billing only after the interest has accrued), the four inconsistent documents, the intimidating/rude phone calls, and the format of the note mislead and confuse and intimidate the customer in an effort to unfairly collect interestI am seeking a refund of all interest paid on this loan and for Admirals to stop adding and compounding additional interest and fees Regards, [redacted]
Admirals Bank responds as follows:On 6/3/a payoff of $was quoted and was accurate as of that date; however on 6/4/the payment made on 6/1/was returned for insufficient funds thus adding $and $to your outstanding balance $was paid (the previous payoff) and now all that remains is the $to pay the loan in full, which is the total of the aforementioned returned payment and feeOnce again we encourage you to contact our Loan Servicing Manager directly at [redacted] if you have further questions.Thank you
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for helping me find the paragraph that states that interest will accrue if the loan is not paid in full by March 16, I attached a document that contains copies of the entire first page of the note and three other bills/notices I received from Admirals Bank They were all received after March 16, All documents are inconsistent, confusing, and misleading Additionally, please see my original complaint which clearly spelled out reasons that I believe the practices of Admirals Bank are misleading and deceptive The procedures followed with this loan (such billing only after the interest has accrued), the four inconsistent documents, the intimidating/rude phone calls, and the format of the note mislead and confuse and intimidate the customer in an effort to unfairly collect interestI am seeking a refund of all interest paid on this loan and for Admirals to stop adding and compounding additional interest and fees Regards, [redacted]
Admirals Bank responds as follows:On 6/3/a payoff of $was quoted and was accurate as of that date; however on 6/4/the payment made on 6/1/was returned for insufficient funds thus adding $and $to your outstanding balance $was paid (the previous payoff) and now all that remains is the $to pay the loan in full, which is the total of the aforementioned returned payment and feeOnce again we encourage you to contact our Loan Servicing Manager directly at [redacted] if you have further questions.Thank you