Adobe Ridge Apartments

ID # [redacted] To whom it may concern, I am responding to notification of compliant [redacted] I could not find this review on lineI am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his criminal background check days after his initial submission of his application This particular prospect marked the box on his application that he had never been convicted of a crime The evening of Friday 02/he and another applicant applied for apartment [redacted] together Immediately credit check came back approvedBut criminal background was pendingAssistant manager informed prospects that they were approved on credit and criminal is pending we will contact them when final approval is completedAssistant wrote on preapproval welcome letter that criminal was still pendingSunday at 10:a.mleasing associate contacted applicant to inform them of status updateLeasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day Sunday evening 02/criminal background was returned and gave finial out come as declined due to felony chargesCompany qualifications deny criminal felonies within yearsThis particular felony charge on the applicant was with a release date of 05/17/making it less than years old.Monday morning 02/Manager came into workChecked application status from the weekendDenied application, called prospect to let him know the status of the background checkHe said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/at 8:a.mManager processed refund, sent it to the accounting department at corporate office to have a check cut(checks are not refunded on site level.) Same evening of 02/applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:a.mon 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony chargesApplicant became very hostile and upset because he set up everything to move in on Monday 03/01/Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday eveningApplicant said well he can say whatever he wants on line that’s his rightManager agreed with him and said she will send his refund to his provided forwarding address 03/01/Accounting department issued refund of $check #1334, mailed to provided forwarding address 03/02/Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his moneyHe instructs other applicants to stay away in his review.3/manager contacted Scott C [redacted] attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut day priorAnd exactly day after his application was denied Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R [redacted] and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R [redacted] follow up with him on any further communicationApplicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questionsThis applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and companyI know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledgeHe was never discriminated against and nor did we steal his moneyAll procedures were followedPlease let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available Sandra T [redacted] | Business ManagerAdobe Ridge | Alliance Residential Company [redacted] [redacted]

ID # [redacted] To whom it may concern, I am responding to notification of compliant [redacted] I could not find this review on lineI am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his criminal background check days after his initial submission of his application This particular prospect marked the box on his application that he had never been convicted of a crime The evening of Friday 02/he and another applicant applied for apartment [redacted] together Immediately credit check came back approvedBut criminal background was pendingAssistant manager informed prospects that they were approved on credit and criminal is pending we will contact them when final approval is completedAssistant wrote on preapproval welcome letter that criminal was still pendingSunday at 10:a.mleasing associate contacted applicant to inform them of status updateLeasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day Sunday evening 02/criminal background was returned and gave finial out come as declined due to felony chargesCompany qualifications deny criminal felonies within yearsThis particular felony charge on the applicant was with a release date of 05/17/making it less than years old.Monday morning 02/Manager came into workChecked application status from the weekendDenied application, called prospect to let him know the status of the background checkHe said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/at 8:a.mManager processed refund, sent it to the accounting department at corporate office to have a check cut(checks are not refunded on site level.) Same evening of 02/applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:a.mon 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony chargesApplicant became very hostile and upset because he set up everything to move in on Monday 03/01/Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday eveningApplicant said well he can say whatever he wants on line that’s his rightManager agreed with him and said she will send his refund to his provided forwarding address 03/01/Accounting department issued refund of $check #1334, mailed to provided forwarding address 03/02/Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his moneyHe instructs other applicants to stay away in his review.3/manager contacted Scott C [redacted] attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut day priorAnd exactly day after his application was denied Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R [redacted] and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R [redacted] follow up with him on any further communicationApplicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questions. This applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and companyI know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledgeHe was never discriminated against and nor did we steal his moneyAll procedures were followed. Please let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available Sandra T [redacted] | Business ManagerAdobe Ridge | Alliance Residential Company [redacted] [redacted]

ID # *** To whom it may concern, I am responding to notification of compliant ***I could not find this review on lineI am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his criminal background
check days after his initial submission of his application This particular prospect marked the box on his application that he had never been convicted of a crime The evening of Friday 02/he and another applicant applied for apartment *** together Immediately credit check came back approvedBut criminal background was pendingAssistant manager informed prospects that they were approved on credit and criminal is pending we will contact them when final approval is completedAssistant wrote on preapproval welcome letter that criminal was still pendingSunday at 10:a.mleasing associate contacted applicant to inform them of status updateLeasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day Sunday evening 02/criminal background was returned and gave finial out come as declined due to felony chargesCompany qualifications deny criminal felonies within yearsThis particular felony charge on the applicant was with a release date of 05/17/making it less than years old.Monday morning 02/Manager came into workChecked application status from the weekendDenied application, called prospect to let him know the status of the background checkHe said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/at 8:a.mManager processed refund, sent it to the accounting department at corporate office to have a check cut(checks are not refunded on site level.) Same evening of 02/applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:a.mon 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony chargesApplicant became very hostile and upset because he set up everything to move in on Monday 03/01/Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday eveningApplicant said well he can say whatever he wants on line that’s his rightManager agreed with him and said she will send his refund to his provided forwarding address 03/01/Accounting department issued refund of $check #1334, mailed to provided forwarding address 03/02/Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his moneyHe instructs other applicants to stay away in his review.3/manager contacted Scott C*** attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut day priorAnd exactly day after his application was denied Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R*** and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R*** follow up with him on any further communicationApplicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questions. This applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and companyI know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledgeHe was never discriminated against and nor did we steal his moneyAll procedures were followed. Please let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available Sandra T*** | Business ManagerAdobe Ridge | Alliance Residential Company*** ** *** ** * *** ** ***
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ID # ***? To whom it may concern,? I am responding to notification of compliant ? ***I could not find this review on lineI am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his criminal background
check days after his initial submission of his application? This particular prospect marked the box on his application that he had never been convicted of a crime? The evening of Friday 02/he and another applicant applied for apartment *** together? Immediately credit check came back approvedBut criminal background was pendingAssistant manager informed prospects that they were approved on credit and criminal is pending ? we will contact them when final approval is completedAssistant wrote on preapproval welcome letter that criminal was still pendingSunday at 10:a.mleasing associate contacted applicant to inform them of status updateLeasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day? Sunday evening 02/criminal background was returned and gave finial out come as declined due to felony chargesCompany qualifications deny criminal felonies within yearsThis particular felony charge on the applicant was with a release date of 05/17/making it less than years old.Monday morning 02/Manager came into workChecked application status from the weekendDenied application, called prospect to let him know the status of the background checkHe said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/at 8:a.mManager processed refund, sent it to the accounting department at corporate office to have a check cut(checks are not refunded on site level.)? Same evening of 02/applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:a.mon 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony chargesApplicant became very hostile and upset because he set up everything to move in on Monday 03/01/Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday eveningApplicant said well he can say whatever he wants on line that’s his rightManager agreed with him and said she will send his refund to his provided forwarding address? 03/01/Accounting department issued refund of $check #1334, mailed to provided forwarding address? 03/02/Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his moneyHe instructs other applicants to stay away in his review.3/manager contacted Scott C*** attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut day priorAnd exactly day after his application was denied? Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R*** and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R*** follow up with him on any further communicationApplicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questions.? This applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and companyI know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledgeHe was never discriminated against and nor did we steal his moneyAll procedures were followed.? Please let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available? ? ? ? ? Sandra T*** | Business ManagerAdobe Ridge | Alliance Residential Company*** ** *** ** * *** ** ***
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ID # [redacted] To whom it may concern, I am responding to notification of compliant  [redacted]. I could not find this review on line. I am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his...

criminal background check 2 days after his initial submission of his application.  This particular prospect marked the box on his application that he had never been convicted of a crime.  The evening of Friday 02/26 he and another applicant applied for apartment [redacted] together.  Immediately credit check came back approved. But criminal background was pending. Assistant manager informed prospects that they were approved on credit and criminal is pending  we will contact them when final approval is completed. Assistant wrote on preapproval welcome letter that criminal was still pending. Sunday at 10:40 a.m. leasing associate contacted applicant to inform them of status update. Leasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day.   Sunday evening 02/28 criminal background was returned and gave finial out come as declined due to felony charges. Company qualifications deny criminal felonies within 7 years. This particular felony charge on the applicant was with a release date of 05/17/2010 making it less than 7 years old.Monday morning 02/29 Manager came into work. Checked application status from the weekend. Denied application, called prospect to let him know the status of the background check. He said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/29 at 8:44 a.m. Manager processed refund, sent it to the accounting department at corporate office to have a check cut. (checks are not refunded on site level.).  Same evening of 02/29 applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:38 a.m. on 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony charges. Applicant became very hostile and upset because he set up everything to move in on Monday 03/01/2016. Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday evening. Applicant said well he can say whatever he wants on line that’s his right. Manager agreed with him and said she will send his refund to his provided forwarding address.  03/01/2016 Accounting department issued refund of $130.00 check #1334, mailed to provided forwarding address.  03/02/2016 Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his money. He instructs other applicants to stay away in his review.3/2 manager contacted Scott C[redacted] attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/02 manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut 1 day prior. And exactly 1 day after his application was denied.  Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R[redacted] and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R[redacted] follow up with him on any further communication. Applicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questions. This applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and company. I know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledge. He was never discriminated against and nor did we steal his money. All procedures were followed. Please let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available.      Sandra T[redacted] | Business ManagerAdobe Ridge | Alliance Residential Company[redacted]
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[redacted]  [redacted]

ID # [redacted] To whom it may concern, I am responding to notification of compliant  [redacted]. I could not find this review on line. I am assuming this is in regards to a prospect that’s application was denied due to criminal activity that was reported to us on his...

criminal background check 2 days after his initial submission of his application.  This particular prospect marked the box on his application that he had never been convicted of a crime.  The evening of Friday 02/26 he and another applicant applied for apartment [redacted] together.  Immediately credit check came back approved. But criminal background was pending. Assistant manager informed prospects that they were approved on credit and criminal is pending  we will contact them when final approval is completed. Assistant wrote on preapproval welcome letter that criminal was still pending. Sunday at 10:40 a.m. leasing associate contacted applicant to inform them of status update. Leasing associate informed them criminal background had not been returned yet, that the manager will contact them Monday, applicant said that was ok they were not moving until Monday afternoon so they can sign the lease and everything on that day.   Sunday evening 02/28 criminal background was returned and gave finial out come as declined due to felony charges. Company qualifications deny criminal felonies within 7 years. This particular felony charge on the applicant was with a release date of 05/17/2010 making it less than 7 years old.Monday morning 02/29 Manager came into work. Checked application status from the weekend. Denied application, called prospect to let him know the status of the background check. He said ok manager asked for a forwarding address to send his refund of the admin fee to him.02/29 at 8:44 a.m. Manager processed refund, sent it to the accounting department at corporate office to have a check cut. (checks are not refunded on site level.).  Same evening of 02/29 applicant went on line and posted a negative review, slandering the manager personally calling her inappropriate words online, and saying she personally denied the application because the two applicants are homosexual and of Spanish organ.Manager contacted application at 8:38 a.m. on 03/01/2016, Manager expressed she thinks there might be some miscommunication as nothing of the nature in his review was ever expressed and that his application was strictly declined due to felony charges. Applicant became very hostile and upset because he set up everything to move in on Monday 03/01/2016. Manger apologized and said there was no way the office could approve his application until the criminal background was returned which did not come back until late Sunday evening. Applicant said well he can say whatever he wants on line that’s his right. Manager agreed with him and said she will send his refund to his provided forwarding address.  03/01/2016 Accounting department issued refund of $130.00 check #1334, mailed to provided forwarding address.  03/02/2016 Applicant went back online and wrote a second review stating the complex would not return (meaning corporate office) his calls and that we stole his money. He instructs other applicants to stay away in his review.3/2 manager contacted Scott C[redacted] attorney at law and corporate regional manager on advise on dealing with disgruntle applicants reviews online and aggressive phone calls.03/02 manager speaks with applicant on phone ,regarding refund process and that his check has been issued for a refund but it is coming through the general mail and that normally takes a few days to arrive especially when the check was just cut 1 day prior. And exactly 1 day after his application was denied.  Applicant is very hostile with the tone of his voice and the words being spoken, he informs manager he has an attorney, manager ask for his attorneys number, he informs manager her name is Mary R[redacted] and that she lives with him currently he than hangs up the phone.Manager decides the best way to continue communication is through email, emails applicant the information for the property attorney that he can have Mary R[redacted] follow up with him on any further communication. Applicant responds to email they need the corporate attorney the information sent to him is for an eviction attorney, manager responds that the attorney will be able to help with all his needs and questions. This applicants reviews are not just upsetting to myself as his personal target of aggression online, but is damaging the reputation of our community and company. I know every person has the right to their opinion and to free speech online but at what level should this be allowed publicly.This applicant is very upset but I feel is directing that aggression towards our office/manager for incorrect reasons beyond our knowledge. He was never discriminated against and nor did we steal his money. All procedures were followed. Please let me know if you have any further questions or need any documents to coincide with the response given, documentation of yelp reviews, email correspondence between applicant and manager, and criminal back ground is available.      Sandra T[redacted] | Business ManagerAdobe Ridge | Alliance Residential Company[redacted]