Adolph's Automatic Transmission Specialists

When Ms. [redacted] arrived to Adolph's Automatic Transmission her vehicle already had damage from something Ms. [redacted] had hit. We don't understand how we could have caused $1,645.00 worth of damage to Ms. [redacted] vehicle. We would like to know what damage were caused. We feel that Ms. [redacted] has not been 100% honest we feel she is slandering our reputation. We have been in business for 48 years. We have a outstanding AAA rating with the Revdex.com. Also I would like the Revdex.com to investigate Ms. [redacted]  I feel that she files complaints for no reason...For any further questions please contact us at ###-###-#### or [redacted] ..Thank You.

On April 22, 2015 [redacted] brought her 2007 Suzuki forenza into Adolph's Automatic Transmission. On that date we replaced customers radiator and her range sensor. Due to customer admitting she had hit a dog.. We replaced parts and a few days later customer returned stating there was a leak...

from the resevor tank. We made calls to get customer a resovor tank. We found the part for the customer but it would take several hours for the part to arrive. Customer needed to leave to pick her child up. So we offered to contact the customer when parts came in. We made two attempts to contact customer and we got no answer so we left her a message. We dont understand why we would need to refund Miss. [redacted] for the labor. We will be gladly to refund Miss. [redacted] for the $40 for her time and gas expenses and also refund her for the costs of 25.98 for the antifreeze. We would gladly love to install new resovor tank with no costs.

When Ms. [redacted] arrived to Adolph's Automatic Transmission her vehicle already had damage from something Ms. [redacted] had hit. We don't understand how we could have caused $1,645.00 worth of damage to Ms. [redacted] vehicle. We would like to know what damage were caused. We feel that Ms. [redacted] has not been 100% honest we feel she is slandering our reputation. We have been in business for 48 years. We have a outstanding AAA rating with the Revdex.com. Also I would like the Revdex.com to investigate Ms. [redacted]  I feel that she files complaints for no reason...For any further questions please contact us at ###-###-#### or [redacted] ..Thank You.

I attached every receipt and invoice including the customers signature in my last response.....which clearly shows the untrue statements the customer has made in her recent response. We did not make any money off of the work we already did on the customer's vehicle like I previously stated. The customer was informed from the beginning that the vehicle would most likely need a computer. We kept the customer updated through the whole process. She was never yelled at by any of my employees. And frankly, I am burnt out on this whole situation so this is my offer and Final Response: I will pay for the cost of the reprogramming and offer the customer the computer at my cost but only if the remainder of the customer's bill is paid. I am not just a company, I am a human being and I have bills to pay just like any other.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am requesting allot part of the labor fees, including gas expenses, as well as the antifreeze cost. I was ripped off by this company, and I never admitted or claimed to have hit a dog. The owner said to me that I look like I hit something, maybe a dog. I never claimed to anything of that matter. This company is avoided the fact that they damaged my car and because of it I had to pay $1645.00 out of pocket for their mess. I am requesting 160 dollars, 40, and 25 for the expenses. Regards,[redacted]

they scan my auto and they told me is the transmission that is all the auto needed and the total was $1,011.29. why they did not see that the auto needed a computer from the beginning, you have been in business for years and you don't know what is really the problem with the auto, you have years of experience and your diagnostic was wrong, how can you miss the real problem. and it took a weak for the part to came in and changing days. I don't understand if auto needed a computer from beginning why dint you put it. who can a valve cost almost a $1000.00. I wanted to see the invoice from the company they buy the valve and the secretary started to yell at me, you don't have see any invoice and told her. I'm paying for it and when on, the owner told don't to be rude to the customer. this is what happen when you trust people they take advantage of a lady how doesn't no about how to repair a car.

I would not suggest taking your car here if you need a serious overhaul. They do not take requests seriously and do not keep close to the dates that they schedule you for. Here's my story:

I have a blown engine head that I need replaced. It blew over a year ago and has been sitting and neglected due to insufficient funds. I moved out of state without it not long after it blew. Due to an abrupt change in schedule and sufficient funds, I was working with my parents to fix it up so when I flew down in the near future, I can drive it back home with me.

I called Adolph's Transmissions Wednesday, March 9th, 2016, and the receptionist said that they were pretty booked and would not be able to look at my car until March 16th. This was fine, and my car was towed and stored there Friday the 11th until it can be seen. My parents clearly explained to them that we were on a tight schedule, what the problem was, and that it needed to be done by the 25th - to which I told my parents (not sure if it reached the mechanic) that I would be willing to pay extra for the rush order. They didn't take any dates down (like the agreed Wednesday check), and said that they needed to take apart the engine to double check previous mechanics to make sure the engine wasn't cracked, which was agreed upon by all parties.

My parents called later in the day Wednesday to make sure the car wasn't forgotten and were told that the car wasn't looked at yet. I called Thursday to get an update and to give them a friendly reminder that we are on a restricted schedule. The receptionist gave the phone to the mechanic who said that it hasn't been looked at and that we would get a call when it was. I tried to proceed to let him know that I am on a tight schedule, and I understand that the work that was going to be done was more than normal and would appreciate that both parties have time to see our options - but instead he cut me off and repeated that we would get a call once it was looked at and to have a good day. No calls for the rest of the day.

Friday (March 18), after another no call day, my parents went down to the location to get answers. The mechanic said that he was going to replace the head and the gasket, but he didn't call because the place where he purchases the heads is only open Mon-Thur, and will let us know on Monday what the estimate is. My dad reminded him of the time constraint we had, to which he assured us that the work only took a day and would be done in time.

Monday came around, and we got our estimate - which we approved immediately - and were requested that my parents come in Tuesday morning (March 22nd) to sign the agreement. My parents reminded him that the car needs to be done by Friday, to which the same mechanic argues that he cannot guarantee that the work will be done by Friday, since it will take him all week (versus his previous argument of a day) to get the work done. When we question it, he says that there may be something else wrong with the engine because they didn't know if we felt comfortable with them taking it apart yet, so they never looked at the engine - which was previously approved. He stated that if the work was almost complete on Friday, he will work on Saturday no charge extra, but he also stated that because he cannot guarantee that the work would be done on time that he would rather that he just didn't work on it altogether. When my parents questioned this issue, he said that he would rather not do the work than have partial work done and an unsatisfied customer.

My dad then heard one of the other mechanics talking, stating that they didn't want to work on my car because something had been sitting for too long (a fluid of some sort, my mother thinks that he said the fuel?) - which was never brought up in the two weeks we were pushing for it to be worked on.

I understood that we had requested last minute work, and I would have been completely satisfied had they at least tried to work on my car after holding it for two weeks, but what I'm really dissatisfied with is that it took them a whole week before they came clear to us about maybe not getting the work done - or even that they were uncomfortable with working on the car. Had they been up front with us, I could have had my car elsewhere and possibly fixed with no hard feelings. My schedule is absolutely fixed, and now I have to find a way to get my broken car halfway across the country because they held onto my car and told us that the work would get done in time without any progress, and after having the car for that long and saying that they would get it done it time, last minute letting us know that they were uncomfortable with touching it, didn't think they would get the work done in time, and didn't want to do the work and have an unsatisfied customer.

I was a customer as soon as the date to see my car was scheduled. I was a customer when the paperwork for the car was filled out. I was a customer when me and my car were given excuses and pushed to the side for two weeks. I was a customer when the mechanic who said he could get the work done suddenly decided it was a no go. I was unsatisfied before the work was done, and I was expecting at least some effort from the company to redeem itself. I was highly disappointed and regret ever considering getting my car worked on there.

This company pushed me around for two weeks when we were upfront about our time constraints, they ignored our needs and requests. I respect that companies can't keep up with customer needs exactly, but when there is a specific end date, I would like for it to be considered seriously so that I may look at other options in case my first choice falls through.

On the morning of June 20th, the customer came into our shop explaining that she was having problems with her vehicle banging, falling out of gear. After examining her vehicle, we informed her she would need a new valve body. We explained to her that we would need the money down for...

the part which came to $958.31. This price did not include the other parts and labor prices which she was informed of.The next morning June 21st, she brought us in the $958 and signed the authorization form so that we could proceed to do the work. At that time, we ordered the part and told her it would take 2 days for the part to arrive to which she approved. We then proceeded to remove her old valve body.On June 23rd we received the new valve body and proceeded to install it. We also informed the customer at that time that it would also need to be reprogrammed at a cost of $225 and again she approved. The results showed that it needed a computer. As we informed the customer of this she demanded her vehicle back claiming she could not afford the costs. She also requested the money back for the new valve body which of course we refused because we had already installed it in her vehicle. The only thing that was paid for was the valve body which again was $958. The total bill came out to $1,463.52 NOT including the $225 charge for the reprogramming. I don't appreciate someone trying to ruin our good name when we made every attempt to try to resolve this matter. It ultimately came down to the fact that she could not afford the expenses. We have been in business since 1967 and we are known for our honesty and loyalty to our customers. We are saddened that this customer turned to these measures. The vehicle was definitely running better than it was when it was first brought it. It just still needs the computer to completely correct the problem.

Review: On Friday April 17, 2015 I drove my vehicle, a 2007 suzuki forenza to Adolph's Automatic Transmission for problems with my vehicle. The check engine light was showing, and when I arrived at the repair shop, they asked me questions about the issue with my car, and I explained to the owner that the check engine light was on, and the gear somehow has malfunctioned, and that I also had a leak. I had trouble renting a vehicle that day and because of my schedule I couldn't stay for the repairs, after which the owner explained to me that the diagnosis showed that I had a leak from my radiator/coolant system and that I needed to repair the range sensor. So we set up a time and date for my car to have repairs done for Tuesday April 21, 2015. I brought my car to the shop to get fixed on that date, and I left it there and was assured the problem would get fixed, well I received a call the next day on Wednesday April 22, 2015 at around 12:30pm from the receptionist that my car was ready to be picked up, but I couldn't pick it up until Thursday April 23, 2015 cause of my schedule. On Thursday I retrieved my car, and they did not even show me the parts that they had replaced, just wanted me to pay, handed me my keys and I was off to test drive my car. As I was driving home I noticed some unrecognizable sounds that I never heard before, like something was loose, I arrived home and could smell antifreeze, I look down at the ground and the antifreeze was leaking out of my car, it was the same problem I had before, it was not fixed correctly. The next day, which is today Friday April 24, 2015 I took my car to the nearest mechanic, which was vavoline auto repair, and they put my car on the diagnosis machine and he had me come over to show me exactly where the leak was coming from, and to my disbelief it was leaking from a place that was suppose to had been replace, THE RADIATOR, he said the seal wasn't placed on properly, and the coolant bucket had been broken, like deliberately broken, it was a very sloppy job whoever the mechanic was that replaced my radiator, he did not replace it correctly. I then contacted Adolph's Transmission shop and explain to the receptionist the issue and she told me that I could bring it back in for a check. When I got there one of the mechanics put his hand inside of the hood and was feeling around for a leak, he never put my car up on the machine to check for the leak properly he used his hands and said, that there is no leak but I have antifreeze all over the ground of my garage, and I took my car to valvoline and they even checked it and I saw the leak for my own eyes. He then agreed that my coolant bucket, was cracked and that's why the antifreeze is squirting out, he then started calling around to find the parts to my car and there were no parts available, until he claimed he called a auto company and supposedly the parts were available, but it would take 3 hours to receive, by that time, they would be closing at 5pm, none of it made sense to me, so I waited 3hrs and even went to get lunch I came back to the shop and still no one showed up with the part, so it was time for me to go pick up my child, I had already wasted a whole day here at this shop waiting for nothing. The mechanic and owner told me as soon as they bring the part he would call me, and I never received a call, so I'm thinking the part never showed up, and why didn't he follow up with the person that told him in 3 hrs he will bring the part, it all seem to fishy, something did not seem right about this situation, I felt like I had been scammed for my money and they knew that they did a sloppy job on my car but did not want to hold themselves accountable for it. The mechanic kept offering to use some sealing cement to seal up the crack and I told him that I want him to fix my car correctly, that I do not want a temporary fix, I want it done right, and he kept dishonoring my request. Why charge me $458.39 for a sloppy job, why would you send a customer home in their car with the same problem, I am unsatisfied with the service and I am unhappy and stressed out because now I have to pay someone else to do the job correctly. This was a waste of time and money and I spent my entire off day with no car, and no fix. This has caused me a lot of stress, because I spent $200, for a rental car thinking my car would get repaired in a timely, professional way but when I received my car, it was a mess, it was worse, and they did not make me feel safe in my car, I am totally unpleased with this company, I want a partial refund for my time and my car repairs. I am requesting a refund for the labor which costs $160.00 and I want a refund for the antifreeze that they charged me $ 25.98 that leaked all out as soon as I returned home, and I am requesting a $40.00 reimbursement for gas, traveling to and from the shop. If I cannot receive a any of the costs that I am requesting, then a lawsuit would be pursued, in request of these costs for these unsatisfied repairs.Desired Settlement: I want a partial refund for my time and my car repairs. I am requesting a refund for the labor which costs $160.00 and I want a refund for the antifreeze that they charged me $25.98 that leaked all out as soon as I returned home, and I am requesting a $40.00 reimbursement for gas, traveling to and from the shop.

Business

Response:

On April 22, 2015 [redacted] brought her 2007 Suzuki forenza into Adolph's Automatic Transmission. On that date we replaced customers radiator and her range sensor. Due to customer admitting she had hit a dog.. We replaced parts and a few days later customer returned stating there was a leak from the resevor tank. We made calls to get customer a resovor tank. We found the part for the customer but it would take several hours for the part to arrive. Customer needed to leave to pick her child up. So we offered to contact the customer when parts came in. We made two attempts to contact customer and we got no answer so we left her a message. We dont understand why we would need to refund Miss. [redacted] for the labor. We will be gladly to refund Miss. [redacted] for the $40 for her time and gas expenses and also refund her for the costs of 25.98 for the antifreeze. We would gladly love to install new resovor tank with no costs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am requesting allot part of the labor fees, including gas expenses, as well as the antifreeze cost. I was ripped off by this company, and I never admitted or claimed to have hit a dog. The owner said to me that I look like I hit something, maybe a dog. I never claimed to anything of that matter. This company is avoided the fact that they damaged my car and because of it I had to pay $1645.00 out of pocket for their mess. I am requesting 160 dollars, 40, and 25 for the expenses. Regards,[redacted]

Business

Response:

When Ms. [redacted] arrived to Adolph's Automatic Transmission her vehicle already had damage from something Ms. [redacted] had hit. We don't understand how we could have caused $1,645.00 worth of damage to Ms. [redacted] vehicle. We would like to know what damage were caused. We feel that Ms. [redacted] has not been 100% honest we feel she is slandering our reputation. We have been in business for 48 years. We have a outstanding AAA rating with the Revdex.com. Also I would like the Revdex.com to investigate Ms. [redacted] I feel that she files complaints for no reason...For any further questions please contact us at ###-###-#### or [redacted] ..Thank You.

I would not suggest taking your car here if you need a serious overhaul. They do not take requests seriously and do not keep close to the dates that they schedule you for. Here's my story:

I have a blown engine head that I need replaced. It blew over a year ago and has been sitting and neglected due to insufficient funds. I moved out of state without it not long after it blew. Due to an abrupt change in schedule and sufficient funds, I was working with my parents to fix it up so when I flew down in the near future, I can drive it back home with me.

I called Adolph's Transmissions Wednesday, March 9th, 2016, and the receptionist said that they were pretty booked and would not be able to look at my car until March 16th. This was fine, and my car was towed and stored there Friday the 11th until it can be seen. My parents clearly explained to them that we were on a tight schedule, what the problem was, and that it needed to be done by the 25th - to which I told my parents (not sure if it reached the mechanic) that I would be willing to pay extra for the rush order. They didn't take any dates down (like the agreed Wednesday check), and said that they needed to take apart the engine to double check previous mechanics to make sure the engine wasn't cracked, which was agreed upon by all parties.

My parents called later in the day Wednesday to make sure the car wasn't forgotten and were told that the car wasn't looked at yet. I called Thursday to get an update and to give them a friendly reminder that we are on a restricted schedule. The receptionist gave the phone to the mechanic who said that it hasn't been looked at and that we would get a call when it was. I tried to proceed to let him know that I am on a tight schedule, and I understand that the work that was going to be done was more than normal and would appreciate that both parties have time to see our options - but instead he cut me off and repeated that we would get a call once it was looked at and to have a good day. No calls for the rest of the day.

Friday (March 18), after another no call day, my parents went down to the location to get answers. The mechanic said that he was going to replace the head and the gasket, but he didn't call because the place where he purchases the heads is only open Mon-Thur, and will let us know on Monday what the estimate is. My dad reminded him of the time constraint we had, to which he assured us that the work only took a day and would be done in time.

Monday came around, and we got our estimate - which we approved immediately - and were requested that my parents come in Tuesday morning (March 22nd) to sign the agreement. My parents reminded him that the car needs to be done by Friday, to which the same mechanic argues that he cannot guarantee that the work will be done by Friday, since it will take him all week (versus his previous argument of a day) to get the work done. When we question it, he says that there may be something else wrong with the engine because they didn't know if we felt comfortable with them taking it apart yet, so they never looked at the engine - which was previously approved. He stated that if the work was almost complete on Friday, he will work on Saturday no charge extra, but he also stated that because he cannot guarantee that the work would be done on time that he would rather that he just didn't work on it altogether. When my parents questioned this issue, he said that he would rather not do the work than have partial work done and an unsatisfied customer.

My dad then heard one of the other mechanics talking, stating that they didn't want to work on my car because something had been sitting for too long (a fluid of some sort, my mother thinks that he said the fuel?) - which was never brought up in the two weeks we were pushing for it to be worked on.

I understood that we had requested last minute work, and I would have been completely satisfied had they at least tried to work on my car after holding it for two weeks, but what I'm really dissatisfied with is that it took them a whole week before they came clear to us about maybe not getting the work done - or even that they were uncomfortable with working on the car. Had they been up front with us, I could have had my car elsewhere and possibly fixed with no hard feelings. My schedule is absolutely fixed, and now I have to find a way to get my broken car halfway across the country because they held onto my car and told us that the work would get done in time without any progress, and after having the car for that long and saying that they would get it done it time, last minute letting us know that they were uncomfortable with touching it, didn't think they would get the work done in time, and didn't want to do the work and have an unsatisfied customer.

I was a customer as soon as the date to see my car was scheduled. I was a customer when the paperwork for the car was filled out. I was a customer when me and my car were given excuses and pushed to the side for two weeks. I was a customer when the mechanic who said he could get the work done suddenly decided it was a no go. I was unsatisfied before the work was done, and I was expecting at least some effort from the company to redeem itself. I was highly disappointed and regret ever considering getting my car worked on there.

This company pushed me around for two weeks when we were upfront about our time constraints, they ignored our needs and requests. I respect that companies can't keep up with customer needs exactly, but when there is a specific end date, I would like for it to be considered seriously so that I may look at other options in case my first choice falls through.