Adonai Alterations

Mary was the most UNPROFESSIONAL person I have ran across in a long time. If I could do a negative rating I would. I should have followed me instincts when I saw how junky the place was considering being in a mall. The place is indicative of how unorganized and messy she is. She is very argumentative and though she says she wants to ensure you are pleased that’s inaccurate when you find flaws in her work(understandable that can happen) she gets defensive and argumentative. She even went as far as to say one leg is shorter than the other (inaccurate and inappropriate comment) just make the pant legs even, please and thank but that wasn’t that simple for her. She loud talked me; wouldn’t allow me to say anything and even continued being argumentative in front of another customer. This was the WORST experience ever. Basically don’t inspect her work just say everything is fine even when it’s not. She did a rush job instead of saying she was in over her head and couldn’t meet a 1 week turnaround instead because of greed she took the job. Had her husband call for an extension on the pick up, no problem. Came for pick up, one item was accurate while the other 2 were not, no problem right uhm! She stated she hemmed the pants where we stated; problem: 2 of the pairs were hemmed in the proper place while the other one “because one leg is shorter” (I guess for that pair only go figure) wasn’t. And of the 1 pair that the length was correct 1 of the legs the hem was high near the right, basically the hem wasn’t hemmed evenly all around (her issue not minds just wanted it corrected) she proceeded to say it was only by a little bit(well that little bit was noticeable to the eye - I saw it). She got more offend by me seeing the details of how off her work was as opposed to just fixing it especially since it’s “whatever you want, you don’t like I fix”. She was so exhausting I literally had to keep listen to her run her mouth and I had to tune her out while in much agony had to listen to her keep running her annoying mouth on something that just didn’t matter fix the darn pants lady so I can leave and NEVER EVER come back again. She was so offended and wanted to be right, so bad she really lost sight of the fact I am a paying customer and just fix the dang pants. Because I had to keep coming back because of her extension request 1st and the heel error she called and asked for another extension that I had to respectfully decline because of event deadline when I got there she wanted me to take the one pair because she said I was only interested in the one color (basically trying to piece together a conversation she overheard). That was shady. I don’t live close and quite frankly was tired of traveling back and forward. She was mad and really wanted me to come back a third time , not what I agreed to. I was nice enough to agreed on the extension the 1st time. She said in the initial she will fix if have any issues after once I take home and let the individual try them on again(I couldn’t keep bringing the individual back n forth because of schedule too many extensions on her part) she said she will fix after her got apparently offended with correcting the hem(less than a 2 minute fix for her as she has the equipment for that) but she drag this on for over 45 minutes and she changed her statement to if you bring back I will charge you now though she know the client couldn’t be there again due to her constantly changing the agreement/pick up date. Oh she even went into another unnecessary thing I paid by credit upon pick up instead of cash. Who cares? She does another thing to argue about. She does not have any signage that states pay only by credit upon drop off and not after. Any anyways why would that be a big deal? This lady proceeded to say some times the credit app doesn’t work. She said that but didn’t try it. I had to ask her 3 times well can you see and it worked immediately. I felt like a child being reprimanded. Not accredited by BBB. It’s worth filling a complaint! She’s that unprofessional.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com spoke with the consumer and she stated that she had the alterations done and when they finally received the finished product, the alterations were not done correctly. The consumer stated that she stopped payment on the check that was given to the company since she could not go back in since the lady who does the alterations had left. The consumer had to go to another shop to get the alterations redone 3 days before the wedding. The consumer is requesting for the company to not send her to collections.
Regards,
[redacted]

Hello, Below is the complaint response. the ID is[redacted]
 
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Adonai Alterations has thousands of satisfied customers and we only charge the customer the full amount at the time they receive their garments after the work is done; unlike other alterations that charge the full amount or a deposit up front. The reason for that is because we only want to receive payment after we know that the customer has been satisfied with the work done. [redacted] work was completed as requested by her. She sent her parents to pick up and pay for the items instead of coming to pick them up herself. By doing so, she was not there to try them out and by receiving the garments and paying, she agreed to the terms. [redacted] claims that when she received the items, she was not satisfied and that she called to ask for [redacted] (the owner) but [redacted] wasn’t in the shop so [redacted] made a stop on the payment and hired another alteration shop to make the necessary repairs. However, after confirming with the employee that received [redacted] call, she stated that [redacted] called and asked when [redacted] would be back in the shop and was told that she will be back on Monday. [redacted] did not state that it was an emergency (or the employee would have gladly called [redacted] to come immediately to the shop) and [redacted] could have also explained to the employee the problem and the employee who is skilled could have offered her to do necessary repairs. On top of that, [redacted] did not bother to come to the shop with any of her concerns so that we can take care of any problems. Instead, she made a stop on the payment after she received her completed work. When the check was returned, [redacted] called [redacted] to discuss the matter being unaware that [redacted] was unsatisfied (again, she never bothered to come back with the items but instead, she stopped the check). [redacted] rudely told her that she was unsatisfied with her work. [redacted] asked her to come with the garments and that she will make sure that everything is taken care of. [redacted] refused claiming it was too far from her home. When [redacted] told her that she will require the payment, [redacted] claimed that she hired another alteration and they already did her work. [redacted] asked for a contact info for the alterations to verify that her claims of damage on her garments are valid but [redacted] refused to give her any information. When [redacted] was informed that we will have to pursue collections, [redacted] reported to Revdex.com. Based on the evidence, we strongly believe that [redacted] was hoping to get a free service. If she was truly unsatisfied with any work, she should have come back with the items and showed actual evidence. A simple analogy : If a person is unsatisfied with the work done on their car at a repair shop, they don’t just get in the car and ride it without paying, they go inside and ask to speak for the owner requesting the repairs (with evidence) to be done or a credit. If a person gets in the car and leaves without paying, that is simply illegal. By receiving her garments and making a stop on the payment once received, we believe that [redacted] took an illegal action. Step 1 was to bring her items and show us the problems and if unsatisfied, then she could have filed a complaint requesting refund from Revdex.com or court but that’s not what she did, she simply ran away with her finished work and immediately put a stop on the check. [redacted] failed to come and try the items before paying, she failed to pursue a resolution with the owner, and she failed to go through the legal process of asking for a refund through the court system or a third-party such as Revdex.com. She took the matter into her hands with absolutely no evidence that her statements are true.

Review: Mid July: A wedding gown, reception dress, bridesmaid dress, and tuxedo jacket and pants were left with [redacted] at Adonai Alterations after first confirming that she would be able to handle the entire job in time for our wedding on Aug 23, 2014. She said our clothes would be ready Aug 5. When I received my clothes on Aug 14 (picked up after 5 on Aug13) after twice being told our clothes were not ready, I was devastated and panicked at the condition. No item could be worn due to faulty and negligent work. I called the shop only to be told [redacted] was out of the shop until Monday Aug 18. I placed a stop payment on my check to Adonai Alterations, and did not hear from [redacted] until Aug 20 after she received the returned check. On Aug 21, I paid a 2nd seamstress $315 to complete/repair the work [redacted] was hired to do: wedding gown was hemmed 4 inches (main reason for initial contact with shop) and stain removed (discovered upon pick up from [redacted]), reception gown lace appliques were moved (not done by [redacted], but charged for nevertheless), hem was repaired (very uneven, negligent job by [redacted]), and 2nd stain removed (discovered upon pickup from [redacted]), modesty panel replaced in bridesmaid dress to add the additional 4+inches of material [redacted] failed to add, pants hem repaired on tux pants ([redacted] hemmed one leg as requested by 2 1/4 inch, the other was hemmed 2 1/2 inches). [redacted] warned she would be contact lawyers for the money, and I told her I will gladly face her in court with complete documentation, including pictures, to support my reasoning for cancelling the check. This complaint is in response to collection activity pursued by [redacted].Desired Settlement: I want [redacted] to halt her collections pursuit realizing she was hired for a job that she either failed to complete, and/or provided negligent and/or fraudulent work, and nearly ruined my wedding. If she continues with collection activity, we will need to meet again in court.

Business

Response:

Hello, Below is the complaint response. the ID is[redacted]