Adonis Lifestyle

I purchased a weight loss system from the Venus Factor website for a total of $345CAD; and, I am unable to access any of the books that I purchased.To whom it may concern, On June 8, 2016 I purchased various weight loss modules (ebooks) from the Venus Factor System with the goal of losing weight. Included with my purchase was a free trial for the Venus Index Community. After the free trial was over I was charged for the use of the community. Throughout the duration of my "free trial" I was unable to access the venus community. Though I sent an email to customer service, I was still unable to access the website. At this time I decided to cancel my membership with the Venus Index community. On August 8, 2016, my "free trial," and therefore, access and connection to the Venus Factor website was terminated. Though this is completely understandable since I cancelled my membership, I also no longer have access to any of the modules I purchased. When I try to log into them I am offered to purchase again. These modules were offered as an online module and a hardcopy was only available for an additional cost. The modules were never sent to my email and therefore I had to log into the Venus Factor website in order to access them.The following are the titles of the modules I purchased:12 Week Fat Loss System - 47USDVenus Factor Workout - 47USDMeal Plans - 79USDExercise Gallery - 47USDFinal Phase - 37USDIn total I was charged through my PayPal account as follows:-$9.45 July 29, 2016 -$106.67 July 8, 2016-$9.45 June 29, 2016-$13.50 June 8, 2016 -$106.67 June 8, 2016-$49.96 June 8, 2016-$49.96 June 8, 2016Total paid to Venus Factor via "[redacted]" is $345.66I have emailed customer service many times, however I have not received an email back. They do not have a telephone number and I am unable to speak with anyone directly. I actually really liked the program and was telling others about it, however, I am now very disappointed with the lack of customer service and I feel as though I have been taken for a ride. Therefore, I would like to have my money reimbursed because I was not given the full value of my purchase. Thank you for your time and understanding in this matter.Sincerely,[redacted]Desired SettlementThis product has a money back guarantee and since I was not able to even use the product for the complete duration of the guaranteed time period, I feel that my rights have been violated and that the Venus Factor has breached the terms of the contract of this product.I would like to have my total purchase reimbursed along with an apology for the emotional stress this issue has caused. I was not given the full value of my purchase. Business Response This customer purchased the Venus Factor System with their [redacted] account, which is under a different name and email address than the one used to submit this Revdex.com complaint.All login information would have been sent to the [redacted] email address so the customer could login to their online account and access their digital program and materials. We find that security settings in emails may redirect our program emails to the customer's spam folder. Please check there for our replies to your emails as well as your login information.The customer successfully last logged into their Venus account on 7/7/16 and all purchased materials were available:-$47 USD Venus Factor 12 Week Fat Loss System (which includes the workout at no extra cost)-$37 USD The Venus Factor "Final Phase"-$79 USD The Venus Factor "Meal Plans"As well as the optional $79USD Immersion subscription membership payment that the customer canceled, and no longer has access to since the membership was canceled before the 8 membership payments were completed. We are happy to add back her Module 1 of Immersion to help resolve this confusion.This customer also purchased other vendor's products sold by [redacted] that same day. Customer can review any [redacted] invoice via [redacted]'s online portal. There is a link provided to this portal within their initial email invoice sent on June 8th.We have checked the account again and verify all materials are accessible. The customer did indeed email our support desk from the [redacted] email address, and we replied to those emails within 24 hours of submission. However, we never heard a reply back from the customer and therefore, were not aware the customer was experiencing difficulties.The customer also mentioned they were ill during the immediate period after purchasing and that is why they were not able to login or reach out for assistance until their first email to our support desk on August 11th. The purchase was made on June 8th.We would like the opportunity to further assist the customer with their technical issues since they mentioned they enjoy the program and would like to continue. We usually find most tech issues to be a quick fix with a change of web browsers.Customer can contact us by phone Monday - Friday 9 am - 5 pm EST, if outside of that time frame, the customer can leave a message and we will return the call when we have agents available. Toll free: 1[redacted]Or, email our support desk [email protected]

advertisement for Venous Factor online with a 'money back guarantee' if not being satisfied. Not satisfied and emailed but will not credit my $ back.Saw advertisement for Venus Factor online, and it entailed a 60 day money back guarantee. I ordered 'meal plans' for $79, 'final phase' for $37, and 'the venus factor system for $47.= $167.00. Through the advertisement it showed for each of these items, books and the like that supposedly I would receive. Come to find out the order was a 'Virtual order" and if I wanted any of the books shipped, I had to pay additional money. The order I placed was on 2/6/15 and I sent an email to their company 2/13/15 requesting my money back. I received a response back from their customer support from an [redacted] on 2/15/2015, wanting to know why I wanted a refund, Did they screw up or was their something they could fix. I emailed her back and told her it was not what I expected and still wanted a refund. I have heard nothing back from them since then and have emailed every couple of days. Have not heard if they are going to refund my money and have not had any other correspondence from them. Wondering if they are trying to await the 60 days. I just want the full amount credited back to my account.Desired SettlementI just want a return of the full refund back to my account ASAP,. Thank you!Business Response Customer requested a refund on Feb 12, 2015. We replied to her request offering assistance or to continue with her refund request on FEB 15TH, 2015 AT 4:30PM. The customer never replied. We again attempted to contact this customer via email on APR 28TH, 2015 AT 10:50AM after she submitted her complaint to the Revdex.com. We received no reply from the customer. The customer's purchases were refunded in full on 4/28/15 and she was notified of the refund via email.We had no reply from the customer since the refund was processed. Consumer Response I did receive the refund. Thank you very much for your help! Final Consumer Response

ADONIS LIFESTYLE, LLC used my credit card to bill me for recurring charges against my knowledge. ADONIS LIFESTYLE, LLC use a company called [redacted] whose email formats are automatically associated with phishing emails to do the billing. These emails are either automatically deleted by the email user out of fear of a virus or they end up in spam.One random day in March 2016, months after this has been taking place, I noticed a [redacted] Customer Service email about a payment. Out of curiosity I opened the email and to my surprise it mentions a charge of $79.00. I noticed in the email the last 4 digits of the payment method matched with my credit card. When I called my credit card company to investigate they brought it to my attention that it was a recurring charge. And its been going on since August of 2015. They advised me to look up [redacted] On [redacted] website I was able to input info from the email to pull up the order, but I was unable to start the refund process even for the ones within the 60 day period. I then contacted [redacted] to find more about this product and to request a refund. Only when they walked through my history did I realize I made a purchase for $37 on July 15, 2015 However I had no idea there was a monthly charge associated with it. Nowhere in that receipt for the initial order does it say I will be billed $79.00 monthly going forward. [redacted] returned the charges for payments 8 and 9 however they could not help with the other charges, # 2-7 which cover 6 months. They opened a ticket for the company on March 14th with a request for a refund . On March 22nd they closed the ticket due to inactivity. When I called [redacted] to find out the issue, they said the merchant never responded. On March 25th I asked them to open another ticket. They did, and again received no response from the company. So this time I asked if I can reach out to the vendor directly. They provided a number which I called on March 25th and left a message. About 3 days later I received a call back. The person [redacted] - the Refund Manager would only repeat back the 60 day policy to me. I asked to speak to her manager and she claimed she was the refund manager and I could not talk to anyone else. According to [redacted] the owner of the product does not speak to anyone on the phone. I asked for the address of the headquarters so I could send him a letter, she provided [redacted] Durham, NC XXXXX. When I asked for a corresponding phone number she wouldn't provide one and told me to call the 1-800 number. I proceeded to find the number on my own and I was shocked to discover the address [redacted] provided is for UPS Store #5399 in Durham. Adonis Lifestyle LLC is clearly unethical and they continue to mislead customers. Their terms and conditions are not clear at the initial point of contact with the customer and I feel very mislead. I understand not receiving a refund for the $37 I charged on my card, when I click on the ad from my Facebook page. However I do expect them to refund the $474 they took from me for a product I never used. You cannot hold unto my credit card number from one item I purchased and use it to make subsequent charges. Its simply wrong.I do hope you will look into this company. I cannot be the only customer they have mislead.Desired SettlementI would like Adonis Lifestyle to refund my $474Business Response This customer purchased our core program in July of 2015 and also signed up for a premium membership subscription as well. This subscription came with a free 30 day trial period and explained that unless canceled, the subscription would bill the customer's account every 30 days until all 8 payments were fulfilled or until the customer cancels the subscription. The customer would have received email invoices for ALL charges immediately after purchase which also included information on how to contact our customer support, as well as our 3rd party billing company's support, for any questions. As this customer did not cancel the subscription, the payments were fulfilled. According to our logs, this customer never contacted our customer support with any questions. The customer was also able to cancel the subscription with one click within their online account for our program. The customer then contacted our 3rd party billing company directly on March 14th, one day after the last payment was made, and requested a refund for all the subscription charges. The customer was refunded ALL eligible charges under our 60 day money back guarantee. Since this subscription has been billing the customer's credit card since August of 2015, there were several charges beyond our 60 day guarantee period when they requested a refund. I am sorry this customer did not notice this subscription billing prior to March of this year. I am also sorry they were not able to reach out to our customer support for assistance if they had any questions. We are always happy to help! As we want to continue to strive to offer the best customer support in our industry, we are making an exception to our 60 day refund period for this customer and have requested a refund for this customer's remaining subscription payments, totaling the $474 they requested be refunded. The customer should see the credits post to their Visa account within the next 3 - 5 business days. Consumer Response It is now 4/11, 6 days later and I have received a credit for the $474

I am being charged a reoccurring payment when there was no mention of reoccurring payment. I logged in to request a refund and was told denied.On October 6, 2015 I clicked on a Facebook Ad and purchased products from Adonis Lifestyle LLC, their "Venus Factor" / "Immersion" product. There was a 60-day money back guarantee. Fast forward 90-days and I receive an email from ClickBank Customer Service about a payment. I automatically think these types of emails are phishing emails and completely disregard it. For my own amusement, later today, I opened the email to see what it stated and noticed it indicated a charge was made to my account for Venus. I recognize the name Venus because I know I have been receiving emails from this company for their product but had absolutely no idea there was a monthly charge associated with this. I have never logged in to the site nor utilized any of their resources. I search for my welcome email and click the link to go into my account to figure out how to cancel and who to contact. I search their FAQ for cancellation but the search only gives me information on how to access my products. I click on the customer service link and see they have a live chat option. I go in to the live chat option and speak to someone about this. I'm told...sorry, it's past 60-days no-refund. I mention the monthly charge and they tell me it's stated in all their emails and on their site. I go through the 36 emails and see nothing about this. I ask him specifically where their cancellation policy is on their site and he give me a website name that I am not familiar with. I asked him about it and he told me it's their marketing site. I explained that I never went to the marketing site.....that the welcome email takes me to their "client" site. I got absolutely nowhere. I have the transcripts of our chat when he states "You had signed up for Immersion when ordering [redacted]. Clearly you were not that aware of it. Unfortunately, it took you more than 2 months to contact us SO at this time a refund is not possible. Our refund policy is expressed on our site." Yes, clearly I did not know. They claim to want to help people but were of no help at all and were unwilling to refund anything. Are you able to help refund me a total of $274? A breakdown as follows:10/6/15 $37 (when ordering)11/6/15 $7912/9/16 $791/8/16 $79Their terms and conditions were not clear at all and I feel very mislead. I was led to this offer through a Facebook Ad - not through their main website and had no idea I was being charged monthly. Nor do they have their refund policy stated on their client site. I completely understand not being able to receive my initial payment refund of $37 because 60-days has passed but their practices are very deceitful and misleading.I have all the emails that I can forward to you along with the transcripts with the customer service rep. I look forward to hearing from you.Desired SettlementA full refund.Business Response Customer accepted our offer for a free trial to an optional subscription product we offer, Immersion. Since the subscription was not canceled before the free trial period expired, the subscription payments began to bill. We have resent the initial invoice that explained these payments for the customer's record.In order to honor this customer's initial request, we have refunded the 3 subscription payments that the customer mentioned they were not aware of. Our customers can contact our support in many ways. They can reply to any of the emails for assistance, tap or click on the 'Support' button on their account screen, or email us directly. In addition, they are welcome to contact Clickbank directly with any billing questions they may have. All of this information is provided in our emails we send out after purchase as well as on the invoice they receive from Clickbank via email. Consumer Response Thank you, Revdex.com for helping me resolve this issue. It's unfortunate I had to make a complaint to Revdex.com in order to have this resolved but I am grateful for your assistance. I have already received my full refund.

gaurantee of refund as stated is not upheldon 3/22 the website for [redacted] tricked me into making multiple purchases instead of 1 book. if you try to "back" it multipies your order, there was no way to cancel one you started. so I called for days the number and there is NO human, by 3/25 I submitted the request for a refund offered in 48 hrs like it said on the site, they have not done that either.I am out 131.00 and the satisfaction guaranteed return or money back is a hoax on top of the online ordering process. Here are the order #'s[redacted] FOR $47.00[redacted] FOR $37.00[redacted] FOR $47.00THAT'S $131.00this is the automated response I got back:Your request (#XXXXXX) has been received, and is being reviewed by our support staff. To review the status of the request and add additional comments, follow the link below:http://support.adonisindex.com/requests/XXXXXXI went to the link above and had to create an account to see that NOTHING was done it just said#XXXXXX prompt refund As much as I thought I would have been interested in your book - when I went to order and review your websitetrapped me into purchasing 3 items I did not want. I want my 48hr 100% satisfaction guaranteed refund . I spent days calling and emailing and requesting some sort of customer service assistance with no help whatsoever. The three order #'s are [redacted] FOR $47.00 [redacted] FOR $37.00 [redacted] FOR $47.00 THAT'S $131.00 [redacted] CARD ENDING IN [redacted]Thanks, [redacted] P Please consider your environmental responsibility before printing this e-mail.This is an e-mail from [redacted]. It is for the intended recipient only and may contain confidential and privileged information. No one else may read, print, store, copy, forward or act in reliance on it or its attachments. If you are not the intended recipient, please return this message to the sender and delete the message and any attachments from your computer. Your cooperation is appreciated.Submitted 2 days ago Awaiting assignment to a support agent View Desired SettlementI just want my money back. it would be nice if they changed their shady practices.Business Response Customer refunded in full 3/28

They are not sending me a credit to my credit card they promised to send to me.I purchased a book through the Venus Index advertisement, expecting a book to arrive in the mail, nothing came. When I contacted them, they said it was an e-book. I told them I have no access or knowledge about e-books. They then told me they would credit my credit card. I waited, no credit came, I messaged them many times letting them no that there has been no credit on my card,then I would wait, no response. Finally they message back, saying they will be starting to make hard cover books & if I send more money for shipping they will send me a hard copy. I do not want to send more money as I am fustrated now I just want my money back, they told me they would credit. They say it was purchased over 6 months ago now & there is nothing they can do now, it has been too long. It would not have been that long if they had of credited when they first said they would. Very Fustrating.Desired SettlementA refund back to my credit card in the amount of $85.89Business Response Customer first requested refund beyond our 90 day refund policy.However, the customer was refunded by check on 5/20/14 and a notification of refund was sent.Consumer Response Has been Resolved, thank you!

I have contacted the[redacted] three times with no response concerning my request for reimbursement of my $47 for their program. Their website gave me a contact email only for which I sent two of my request on two consecutive days, once on March 13th and the other on March 14th. They provided me a link to view my progress with request, however this link does not allow me to access any information. This has left me frustrated. I later found that others in their member blogs have had similar issues with refund requests. ([redacted] Index Support + Help Desk [redacted]Mar 13 (2 days ago)to me ##- Please type your reply above this line -##Your request (#XXXXX) has been received and is being reviewed by our support staff.To add additional comments, reply to this email or click the link below:https://[redacted].com/requests/XXXXX ) This was the emailed I received from them which was an automated response. I have not been contacted by a representative. This company advertises on [redacted] along with their actual site. There is a potential for thousands of people to fall victim to their deceitful practice of ignoring requests for refunds. I did inform the company I would be in contact with The Revdex.com if they failed to respond. I am now in contact with your organization for help with receiving my refund and to help protect other consumers. Regards,[redacted]Product_Or_Service:[redacted] System Order_Number: [redacted]Desired SettlementI would like to have a prompt refund of my $47 owed. Business Response Customer was fully refunded on 3/18/14

I keep getting unwanted advertisement emails from your company and everytime I try to unsubscribe it will not let me. I do not feel like I should have to WRITE A FREAKING LETTER to you guys to have my email removed from your distribution list. I don't even kow how you got it in the first place!!! Please remove my email address: [redacted], from your email contact list. If it does not get removed I WILL be taking this further and filing charges against the company for unwanted solicitation. Desired SettlementI want my email removed from the contact list IMMEDIATELY!!!!! This is my work email...not a personal email...I would like a phone call to know that my complaint was received. [redacted]Business Response We have unsubscribed this email address from our mailing list as per their request.

I have made numerous attempts with this company about a refund of $47 for the purchase of their workout/diet program. It was not what I expected. When I purchased this program, it wasn't clearly stated that it was an online program. I assumed it was something that was going to be sent to me. I do not have Internet at my home. I have been requesting a refund for probably 2 months, with no response from this company! They obviously have no customer service. I've gotten 1 email from them stating that my request was being reviewed. Nothing since!Desired SettlementAll I want is for my $47 to be returned to my checking account! Business Response Customer refunded by check and notification of refund was sent to customer via email. Customer was also directed to Live Chat tool for any further assistance.Consumer Response It has finally been resolved! Thank u!

Bought the product and cannot access the websiteI purchased their system today which was access to a website of workout videos and e-books. They will not give me a login and password or a receipt for my purchase. After you pay them there is NO contact information. Desired SettlementI want my $37.00 refunded in fullBusiness Response This customer was finally able to read our replies to her initial requests submitted to our support desk. We have connected via our support desk and the customer is no longer requesting a refund at this time. She is also informed of how to contact our customer support directly with any further questions she may have.