Adorable Dogs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received one phone call from the business, which stated that he would remove the balance dueIf this was satisfactory I didn't have to return the call, so I didn'tToday 3/I got another bill....so he falsely states he tried numerous timesI am attaching the latest bill, and the several emails I sent with no replies since he did state that he had no proof of contact.Also I am unclear as to why I have to wait until 3/9/for a full refund instead of it being issued IMMEDIATELYI am not even 1% satisfied, as I stated from the beginningI accept a full refund, made out to [redacted] , AND I agree please put me on your do not call list! Regards, [redacted]

To Whom It May Concern, Universal has no record of contact for this individualIf there is another phone number that we may have contacted, we need to know that to update the do not call list Judging by the email address, this individual runs a chimney cleaning service Furthermore I would advise the Revdex.com to do a little research before sending complaints off to members that are of good standingIt wastes both of our times with these frivolous complaintsMy best guess is that this individual is running his business out of his house and publishing his home number for the businessIt is against the FCC laws to do suchUniversal abides by all FCC laws regarding the Do-Not-Call listI wish more people understood that they are breaking the law, NOT Universal!Thank you for your prompt attention [redacted] ***

[redacted] Thank you for the inquiryI have researched the consumers complaint and have found the following [redacted] is a current representative with my company [redacted] did contact [redacted] ***for a advertising solicitation on the Marshfield / Wood County Map that my company produces annually I was made aware from my Credit Manager that [redacted] contacted Unviversal sometime during the week of 11/though 11/My apologies for the delay in response, it was a deadline week I would be more than happy to work with them if they are not completely satisfied with the productIn all fairness though, the date of the publication has not bearing on the accuracy of the productUniversal is one of the few companies that actually copyrights our publications from republicationThe date spoke of in the complaint is merely the last time the product was registered for a copyright permitThe Marshfield / Wood County, WImap was updated on 1/24/2011, 9/16/and again on 10/20/Universal's policy is to refile for copyright protection every three revisionsUniversal makes every attempt to ensure the accuracy of our product, however with a street map such changes are difficult to get 100% accurate It would be my pleasure to speak with a representative from [redacted] to relay any errors or omissions they could providePlease advise how we should proceed, I feel a partial refund is warranted should [redacted] provide Universal with said inaccuracies[redacted] Vice President

To Whom it may concern, Universal Advertising has made numerous attempts to reach Ms [redacted] to address her concernsWe have attempted via land line, cell phone and email with no return effortsThe matter of fact is that our customers are to be 100% satisfied with their purchaseIf 100% satisfaction is not achieved we will issue a full refundI have no proof that Ms [redacted] contacted Universal to resolve her issues prior to reaching out to the Revdex.comPlease be assured we would have addressed her concernsUniversal has put her business on the Do Not Contact list and will issue a full refund on 3-9-Sorry for the inconvenience Matt V [redacted] Vice President [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I called and left the Vice President a voice mail message asking for a call back I do understand he says the maps have been updated since 2010, but there are roads on the maps that have been renamed more than years ago And a major highway was reconstructed almost years ago I would like to discuss a resolution with him to compensate us for the cost of advertising on a product I do not feel I can give out to customers because it is useless as they are out of date
Regards,
*** ***
*** *** ***715-676-x

Universal Advertising reviewed the complaint and found that *** from *** ***r did not call to cancel the order for advertisement. *** *** has no name or number that he talked to*** *** does not even reference and invoice number or that name of the business correctly
HOWEVER, Universal will resolve and write off this invoice and place *** *** on out Do Not Call listIt is a shame that Universal followed through on a verbal agreement that *** *** now can not seem to pay forUniversal will consider this issue resolved

To Whom It May Concern,   Universal has no record of contact for this individual. If there is another phone number that we may have contacted, we need to know that to update the do not call list.  Judging by the email address, this individual runs a chimney cleaning service....

Furthermore I would advise the Revdex.com to do a little research before sending complaints off to members that are of good standing. It wastes both of our times with these frivolous complaints. My best guess is that this individual is running his business out of his house and publishing his home number for the business. It is against the FCC laws to do such. Universal abides by all FCC laws regarding the Do-Not-Call list. I wish more people understood that they are breaking the law, NOT Universal!Thank you for your prompt attention[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:Although AUU is denying that I made request for cancellation, which is not true. AUU also did not provide an invoice number, but I did provide an account number which is all I have from AUU. AUU does not strike me as reputable, if they were truthful from the start, I would not of had to cancel when I checked their references about the distribution they stated to me.
I have reviewed the response made by the business in reference to complaint ID 10713374, and find that this resolution is satisfactory to me. 
Regards,
Joseph Cavanaugh

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received one phone call from the business, which stated that he would remove the balance due. If this was satisfactory I didn't have to return the call, so I didn't. Today 3/6 I got another bill....so he falsely states he tried numerous times. I am attaching the latest bill, and the several emails I sent with no replies since he did state that he had no proof of contact.Also I am unclear as to why I have to wait until 3/9/2018 for a full refund instead of it being issued IMMEDIATELY. I am not even 1% satisfied, as I stated from the beginning. I accept a full refund, made out to [redacted], AND I agree please put me on your do not call list!
Regards,
[redacted]

To Whom it may concern,    Universal Advertising has made numerous attempts to reach Ms. [redacted] to address her concerns. We have attempted via land line, cell phone and email with no return efforts. The matter of fact is that our customers are to be 100% satisfied with their...

purchase. If 100% satisfaction is not achieved we will issue a full refund. I have no proof that Ms. [redacted] contacted Universal to resolve her issues prior to reaching out to the Revdex.com. Please be assured we would have addressed her concerns. Universal has put her business on the Do Not Contact list and will issue a full refund on 3-9-2018. Sorry for the inconvenience.  Matt V[redacted]Vice President[redacted]

[redacted]    Thank you for the inquiry. I have researched the consumers complaint and have found the following. [redacted] is a current representative with my company. [redacted] did contact [redacted]. for a advertising solicitation on the 2015 Marshfield / Wood...

County Map that my company produces annually.   I was made aware from my Credit Manager that [redacted] contacted Unviversal sometime during the week of 11/9 though 11/13. My apologies for the delay in response, it was a deadline week.  I would be more than happy to work with them if they are not completely satisfied with the product. In all fairness though, the date of the publication has not bearing on the accuracy of the product. Universal is one of the few companies that actually copyrights our publications from republication. The date spoke of in the complaint is merely the last time the product was registered for a copyright permit. The Marshfield / Wood County, WI. map was updated on 1/24/2011, 9/16/2013 and again on 10/20/2015. Universal's policy is to refile for copyright protection every three revisions. Universal makes every attempt to ensure the accuracy of our product, however with a street map such changes are difficult to get 100% accurate.  It would be my pleasure to speak with a representative from [redacted] to relay any errors or omissions they could provide. Please advise how we should proceed, I feel a partial refund is warranted should [redacted] provide Universal with said inaccuracies.[redacted]Vice President