Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are a few things that concern me with this responseThe first issue I would like to address is the timeline in which Adore Floral has referencedYes, we did call the same day of the event, however I do not feel like Adore should have agreed to offer services if they knew that they could not offer what was asked of them“We did what we could” is not an acceptable business practice when it comes to offering a service with a $invoice The next matter I would like to discuss is the pricing situationNever during the conversation was there mention of a minimumWhen I initially spoke with the designer I did mention $as the budget for the arrangements, she (the designer) did express her concern, and then stated she could complete the desired arrangement for $However, as I stated before the issue is not the price, the issue is that Adore Floral did not execute the design that was discussed and agreed upon In regards to the design of the arrangement it was to include peach, red, pink, and yellowThere was never mention of white roses, and if peach roses were used (which they weren’t) it wouldn’t have been an issue because that was apart of the color pallet discussedAdore Floral utilized yellow/burgundy zinneas, white spray roses, white roses, and purple hydrangea in the arrangementsWe are not claiming that they added anything, I attached a picture of the arrangement to the claim to show evidence of the arrangement that was produced In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are a few things that concern me with this responseThe first issue I would like to address is the timeline in which Adore Floral has referencedYes, we did call the same day of the event, however I do not feel like Adore should have agreed to offer services if they knew that they could not offer what was asked of them“We did what we could” is not an acceptable business practice when it comes to offering a service with a $invoice The next matter I would like to discuss is the pricing situationNever during the conversation was there mention of a minimumWhen I initially spoke with the designer I did mention $as the budget for the arrangements, she (the designer) did express her concern, and then stated she could complete the desired arrangement for $However, as I stated before the issue is not the price, the issue is that Adore Floral did not execute the design that was discussed and agreed upon In regards to the design of the arrangement it was to include peach, red, pink, and yellowThere was never mention of white roses, and if peach roses were used (which they weren’t) it wouldn’t have been an issue because that was apart of the color pallet discussedAdore Floral utilized yellow/burgundy zinneas, white spray roses, white roses, and purple hydrangea in the arrangementsWe are not claiming that they added anything, I attached a picture of the arrangement to the claim to show evidence of the arrangement that was produced In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]