Reference is made to your letter dated March 25, 2014, germane to a concerned raised by the above-referenced customer
Helvetica, sans-serif;">A review of my records disclosed that Ms*** is correct in that she did place an order on March 11, However, Ms*** did not place the order correctly in that she used the wrong check-out buttonToward this end, I submit: the website clearly indicated that orders should be made utilizing the gold drop down buttonHowever, she either by mistake or inadvertently used the purple button to place her orderIn doing so, she placed an order for three (3) bundles of hair only
To have purchased bundles and a closure piece, she should have utilized the gold drop-down buttonFurthermore, her purchase price came to a total of $232.00, of which she submittedThe bundles plus closure price was $This was clearly stated on the websiteAs Ms*** only paid for bundles, that;'s what she was sent
I truly empathize with her for the misunderstanding, however, her order was fulfilled as requested
Reference is made to your letter dated March 25, 2014, germane to a concerned raised by the above-referenced customer
Helvetica, sans-serif;">A review of my records disclosed that Ms*** is correct in that she did place an order on March 11, However, Ms*** did not place the order correctly in that she used the wrong check-out buttonToward this end, I submit: the website clearly indicated that orders should be made utilizing the gold drop down buttonHowever, she either by mistake or inadvertently used the purple button to place her orderIn doing so, she placed an order for three (3) bundles of hair only
To have purchased bundles and a closure piece, she should have utilized the gold drop-down buttonFurthermore, her purchase price came to a total of $232.00, of which she submittedThe bundles plus closure price was $This was clearly stated on the websiteAs Ms*** only paid for bundles, that;'s what she was sent
I truly empathize with her for the misunderstanding, however, her order was fulfilled as requested