I would avoid anything to do with AdornusTheir Product is OK ( out of 10) But it is the customer service That is as bad as I have ever experiencedThey Don't back their product and place all responsibility on the Retail supplierList of issues: Multiple Boxes were mutilated from shipping(Because my yr old father signed for them being told its just to document they were shipped they made me jump through hoops to replace them)Sample door was not the same color as the actual productand I mean not even closeIf they changed the color from previous years the old samples are their responsibility to recallNo instructions for their dowel made cabinets exist anywhereWhat is provided is a jokeWhen a specific cabinet needs the shelf installed prior to assembly, that would be good information to knowAfter its glued, your pretty much out of luck and owner of a cabinet without the proper shelfI had to beg to get someone to call me to get instructions and when he finally did, the company stopped him from stopping by to assist with instructionsBasically, "we got our money, screw you"I basically gave up and asked if they would throw in a few pullouts (about $in material cost) to make up for the total mess it was dealing with and after weeks of "I'm working on it" From the Rep ( [redacted] B.) He Resends a week old email stating I need to work with the retailerWho they cut ties with due to his advice to "throw the cabinets in the trash"He warned me how bad their customer service was and boy was he spot on As for the product few warped doors and missing screws There are so many options out there for RTA cabinetsfind one that is reviewed well and go with themYou will also save $$ as Adornus is overpriced My name is [redacted] ( [redacted] @yahoo.com) and if you want more information about my experience, reach out as I have all information documentedI wrote this to warn people and that's exactly what I'm doingIf this review stopped you from buying their product, I'd love to know
I would avoid anything to do with Adornus. Their Product is OK ( 5 out of 10) But it is the customer service That is as bad as I have ever experienced. They Don't back their product and place all responsibility on the Retail supplier. List of issues: Multiple Boxes were mutilated from shipping. (Because my 80 yr old father signed for them being told its just to document they were shipped they made me jump through hoops to replace them). Sample door was not the same color as the actual product... and I mean not even close. If they changed the color from previous years the old samples are their responsibility to recall. No instructions for their dowel made cabinets exist anywhere. What is provided is a joke. When a specific cabinet needs the shelf installed prior to assembly, that would be good information to know. After its glued, your pretty much out of luck and owner of a cabinet without the proper shelf. I had to beg to get someone to call me to get instructions and when he finally did, the company stopped him from stopping by to assist with instructions. Basically, "we got our money, screw you". I basically gave up and asked if they would throw in a few pullouts (about $20 in material cost) to make up for the total mess it was dealing with and after 3 weeks of "I'm working on it" From the Rep ([redacted] B.) He Resends a 3 week old email stating I need to work with the retailer. Who they cut ties with due to his advice to "throw the cabinets in the trash". He warned me how bad their customer service was and boy was he spot on.
As for the product... few warped doors and missing screws.
There are so many options out there for RTA cabinets. find one that is reviewed well and go with them. You will also save $$ as Adornus is overpriced.
My name is [redacted] ([redacted]@yahoo.com) and if you want more information about my experience, reach out as I have all information documented. I wrote this to warn people and that's exactly what I'm doing. If this review stopped you from buying their product, I'd love to know.
I would avoid anything to do with AdornusTheir Product is OK ( out of 10) But it is the customer service That is as bad as I have ever experiencedThey Don't back their product and place all responsibility on the Retail supplierList of issues: Multiple Boxes were mutilated from shipping(Because my yr old father signed for them being told its just to document they were shipped they made me jump through hoops to replace them)Sample door was not the same color as the actual productand I mean not even closeIf they changed the color from previous years the old samples are their responsibility to recallNo instructions for their dowel made cabinets exist anywhereWhat is provided is a jokeWhen a specific cabinet needs the shelf installed prior to assembly, that would be good information to knowAfter its glued, your pretty much out of luck and owner of a cabinet without the proper shelfI had to beg to get someone to call me to get instructions and when he finally did, the company stopped him from stopping by to assist with instructionsBasically, "we got our money, screw you"I basically gave up and asked if they would throw in a few pullouts (about $in material cost) to make up for the total mess it was dealing with and after weeks of "I'm working on it" From the Rep ( [redacted] B.) He Resends a week old email stating I need to work with the retailerWho they cut ties with due to his advice to "throw the cabinets in the trash"He warned me how bad their customer service was and boy was he spot on As for the product few warped doors and missing screws There are so many options out there for RTA cabinetsfind one that is reviewed well and go with themYou will also save $$ as Adornus is overpriced My name is [redacted] ( [redacted] @yahoo.com) and if you want more information about my experience, reach out as I have all information documentedI wrote this to warn people and that's exactly what I'm doingIf this review stopped you from buying their product, I'd love to know
I would avoid anything to do with Adornus. Their Product is OK ( 5 out of 10) But it is the customer service That is as bad as I have ever experienced. They Don't back their product and place all responsibility on the Retail supplier. List of issues: Multiple Boxes were mutilated from shipping. (Because my 80 yr old father signed for them being told its just to document they were shipped they made me jump through hoops to replace them). Sample door was not the same color as the actual product... and I mean not even close. If they changed the color from previous years the old samples are their responsibility to recall. No instructions for their dowel made cabinets exist anywhere. What is provided is a joke. When a specific cabinet needs the shelf installed prior to assembly, that would be good information to know. After its glued, your pretty much out of luck and owner of a cabinet without the proper shelf. I had to beg to get someone to call me to get instructions and when he finally did, the company stopped him from stopping by to assist with instructions. Basically, "we got our money, screw you". I basically gave up and asked if they would throw in a few pullouts (about $20 in material cost) to make up for the total mess it was dealing with and after 3 weeks of "I'm working on it" From the Rep ([redacted] B.) He Resends a 3 week old email stating I need to work with the retailer. Who they cut ties with due to his advice to "throw the cabinets in the trash". He warned me how bad their customer service was and boy was he spot on.
As for the product... few warped doors and missing screws.
There are so many options out there for RTA cabinets. find one that is reviewed well and go with them. You will also save $$ as Adornus is overpriced.
My name is [redacted] ([redacted]@yahoo.com) and if you want more information about my experience, reach out as I have all information documented. I wrote this to warn people and that's exactly what I'm doing. If this review stopped you from buying their product, I'd love to know.