ADP, Inc.

Review: adp CAME TO SIGN US UP WITH THE 401K SERVICES AND TOLD US THERE WOULD BE NO FEES. COME TO FIND OUT THERE WAS A LOT OF FALSIFING THE CONTRACT AND THE SALES REP WAS KNOWN TO HAVE A DISHONEST REPUTATION. THE COMPANY DRAFTED FROM MY BANK ACCOUNT $440 WITHOUT MY AUTHORIZATION. THERE WAS NOT INVOICE STATING THAT A DRAFT WAS GOING TO HAPPEN.

Product_Or_Service: 401K PLANDesired Settlement: DesiredSettlementID: Refund

REFUND OF 440.00

Business

Response:

Below is our response to Revdex.com Complaint ID # [redacted] filed by [redacted] on Jan 23, 2015. We have carefully reviewed the client history and consider the request for reimbursement to be reasonable. We apologize for the expeience this Client has had with ADP. We issued a credit for $440 and it was electroniclly send back to the customers bank account on Feb. 3, 2015 Best Regards, [redacted] Retirement Services ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company I work for, uses ADP for their payroll and human resources. When I went on maternity leave (non FMLA) I enrolled in COBRA for health care benefits for my family via ADP. One of the health care benefits I needed was access to my Flexible Spending Account (FSA). ADP did not initially enroll me in this benefit - they did not "think" to offer it on my care selection page. After being on COBRA for several weeks the FSA benefit was eventually added in. ADP continued to bill me (my employer paid my COBRA while on leave and I have a loan with my employer to repay it); however, they neglected to bill me for my FSA (I was unaware that I should have been billed for it); and they continued to fund my FSA. When I returned to work I elected new benefits and re-enrolled in my FSA. At which time my FSA became frozen and I was unable to access my account. It was at this time that I learned that ADP was incorrectly billing my COBRA. I was given the ultimatium to pay them for the "missing, yet unbilled" FSA charges or my insurance was going to be retroactively cancelled from my COBRA. I do not believe I owe this money; although it has been paid - I paid it so I could access my FSA - which is still frozen - as I was never billed for it.Desired Settlement: Refund of $258.94 for additional money paid to ADP to reinstate my FSA.

Refund of money paid into FSA while my account has been on-hold because of a billing error on ADPs part. Currently 2 payments at $ 92.31 (3 payments as of this Friday 5/16).

I would also like APD to admit they were at fault and handed this incorrectly.

Business

Response:

It is correct that the Complainant was not initially provided the opportunity to originally elect COBRA for her FSA when she went on leave; however, once she brought this to our attention, Complainant was advised that if she wanted to continue participation in FSA during her leave she would need to make additional payments of $129.74 per month. Her total monthly COBRA payment would be $1781.02. Complainant did not send in her monthly FSA COBRA payment for January, February or March. Three payments of $1651.28 were made, which covered her medical, dental and vision coverage. As a result, her FSA account was frozen. ADP credited her account $389.22 so she could continue to participate in the FSA and did not chargeback the Complainant. When Complainant returned from her leave she made a new election to continue her FSA and elected a pledge amount $400 for the plan year ending 5/31/2014. ADP TotalSource does not understand Claimant's position that she is owed a refund of $258.94 for FSA contributions. Her FSA account has been updated to include her contributions while on COBRA and she has all the funds available for reimbursement. Thank you.

Consumer

Response:

I am writing to you in regards to this complaint. My initial complaint was addressed and my request to have my account funded was completed.

However, ADP (the company I filed the complaint against) has frozen access to my account and I now cannot access my I would not say that this issue has been resolved. Please let me know what further steps I may need to take, such as filing a new complaint or not.

Review: I paid my COBRA insurance on 12/9/15. Was assured it would only take 2-4 days to be active. I called Blue Cross on or about the 15th only to find out still not active and I need to call ADP. ON THE 16th and being ill dur to lack of medication, I spoke with Adrian and Elizabeth from the escalation team. Still I have no insurance.On the 17th after calling, giving my account #, on hold 15 minutes,hung up on. Called back,spoke with Mark at length, refused to give me his boss/superiors name, as I still have no insurance and am suffering health issues due to lack of meds and I need to go to the doctor as well. Finally I got to speak to a floor supervisor Krisrtian, he was no help. I still do not have coverage after paying $693.06 on 12/09/15. I have missed 2 days of work because of this as well. My meds cost on average $2000.00 per month, they told me I could be reimbursed, obviously I have recently lost my job or I wouldn't be paying out of pocket. I do not have that kind of money.Desired Settlement: Billing adjustment for the time I was not covered, to start from the day they start actually coverage. This has been a great health risk and emotional risk to me,my family,and my bank account. Never have I been treated so poorly. I'm also in customer service, I know what that title means. These people don't have a clue! They are messing with lives by not being able to allow people to get their needed meds. There are many post on line about others having similar problems with this company. I didn't have a choice but to use them, as this is whom my former employer was set up with.

Consumer

Response:

I called Anthem Blue Cross Blue Shield, just got off the phone with Janet, she has everything straightened out for me. Activation was started this morning.

Review: My parking funds have been sent to the wrong address for the three months I have utilized this service. I have spoken to an ADP employee who stated that the wrong address was caused by a glitch in the website with which I chose the parking lot I would be using. I had no control over the address other than selecting the parking lot which I would be using. After I caught the mistake, I told ADP to not send November's check. However, in ADP fashion, they still sent the check. Once again, it was to the wrong address. I have now had to double pay for parking because I was forced to pay for the three months out of pocket after having money deducted from my paycheck. ADP has claimed to have began an investigation into the matter, but I have yet to hear back from ADP. I have spoken with ADP employees numerous times, but they have been unable to solve the problem. I then left two messages for managers, but I have yet to receive a call back. I was told I would receive a call back within 24-48 hours, but that is obviously not true. Further, I have sent in a claim to receive a refund, but they have stated they have not received the fax. I sent it again, and received the same response. The company has been unable to help in any manner. They continue to only make matters worse.Desired Settlement: I am owed $360 from your company. I demand to receive the funds by the end of the month.

Business

Response:

After thorough research, our records show that the complainant elected to participate in the commuter benefit effective September 2015. Based on an incorrect address in our third-party vendors system, his passes where sent to the incorrect address for the months of September, October and November. To rectify this, the participant has been issued a credit to be used for any orders going forward beginning Dec 1, 2015. We have also assisted the participant in terminating future orders so that he may utilize the credit he will be issued. We again thank you for the opportunity to review this matter.

Review: I cancelled my service with ADP several months ago. However, I agreed to give them another chance. The sales rep was very pushy asking me for passwords and other things that she had no right asking for so I decided not to use their service. This was, apparently, after they had already setup my account. On 10/24/14 I received an email invoice stating I would be billed. I forwarded the invoice to the sales rep, [redacted] who replied to me saying "You will not get charged.. You never ran payroll." On 10/31/14, ADP debited my bank account without my authorization and in direct conflict with my written instructions and the written confirmation of the sales rep that I would not be charged. On 11/5/14, I reported the unauthorized charge to the sales rep, who advised me that it would take over a week to be refunded. I received an email credit notification on 11/7/14 and the refund finally came back to me on 11/14/14. I was assured by [redacted] that she had corrected the problem and I would not be charged any more. However, on 12/2/14, I received yet another invoice notification stating my bank account would be charged again on 12/5/14. Any such charge would be deliberately against my wishes and a contradiction of [redacted]' written assurance to me that no further charges would occur. I contacted Ms. [redacted] again about this. She did not reply to acknowledge the mistake or correct it, however, she did send me an unsolicited marketing email in return.Desired Settlement: I want all billing to cease and desist. I want written confirmation that this has occurred from a Vice President or higher. I want ADP to issue a check to me for $300.00 to cover the time I have spent dealing with their mistakes, or in lieu thereof, offer me free payroll service for life to compensate for the time and stress incurred dealing with their careless mistakes.

Business

Response:

I am writing in response to the complaint submitted to the Revdex.com Serving New Jersey on December 2, 2014 with an ID of [redacted]. The client began with ADP on July 1, 2014 and terminated services later that month on July 25, 2014. An ADP Sales associate later worked with the client to reinstate their services on September 26, 2014. Written authorization in the form of a Sales Order was signed by the client, to begin services on September 30, 2014. ADP requested payroll information from the client’s previous payroll provider to be loaded in the system in order to produce accurate tax filings. There were many attempts over a period of several weeks to retrieve the documents requested by the ADP Sales associate. The client was not available and ADP was only able to leave messages with a member of the client’s family. The signed Sales Order from the client activated the payroll account and a bill was generated on October 24, 2014. The client contacted the ADP Sales associate about the bill and it was credited on November 5, 2014. ADP attempted to contact the client again to see if they would be utilizing their payroll services. There was no response from the client; the account remained active. On December 2,, 2012 the client emailed the ADP Sales associate about another charge on the account. A credit for this charge was issued on December 8, 2014. Upon receipt of this complaint (ID [redacted]) on December 2, 2014, ADP attempted to call the client to work out a resolution immediately. There were 3 subsequent calls attempting to reach the client, none of them were returned or answered. ADP has made several attempts to reach the client for information and assistance to resolve all issues since they signed a sales agreement to use ADP services on September 30,2014. ADP made a good faith attempt to work with the client and resolve issues; however there has been no response from the client throughout the entire process. In response to the settlement request, ADP will comply with the client’s request to stop billing and provide a confirmation of this from a Vice President. In addition, all fees charged to the client since September 25th have been refunded.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The business did refund me, however, they did not address the fact that their false charges caused me over $250 in overdraft fees that they need to reimburse to me.

Business

Response:

I am writing in response to the complaint submitted to the Revdex.com Serving New Jersey on December 22, 2014 with an ID of [redacted]. The client has requested reimbursement of overdraft fees caused by ADP. ADP has attempted to contact the client to obtain documentation of the fees. After several attempts ADP made contact with the client on December 29, 2014. The client said he will send us the documentation of the bank fees caused by ADP. ADP will reimburse the fees to the client after it is determined they were caused by ADP. At this time ADP and the client are working towards an agreeable solution to this matte

Review: My employer is with ADP for flexible saving account. I left my employment 10/23/2015. After that ADP sent me COBRA FSA coverage and I have paid my remaining balance to ADP Flex. I had an vision expense for my wife 12/29/2015 and filed with FSA claim. They refused my payment and said that it is not eligible for claim. I called and asked the reason, they mentioned that your plan end 10/23/2015. I told them that I have COBRA FSA until 12/31/2015 and my claims still valid. They transfer call to COBRA and I have talked them, they told that yes, you have coverage until 12/31/2015 and we will notify ADP flex to reimburse you. I have waited 2 weeks and no response from them. Again called them and talked, they were talking same and ask me to call COBRA. Each time call wait time was 40-50 min to talk customer service, I have contact through web message as well, no response. They did not response my claim yet. I really want o reimburse my expense from FSA. ADP is not helpful and very hard to reach them via phone....each time take 1 hr to talk them and only M-F they are available. Please assist me to get my expense.Desired Settlement: I want to claim my expense from FSA.

Business

Response:

ADP has received the complaint filed by [redacted] requesting reimbursement of a claim submitted under his Healthcare Spending account. Review of this claim for date of service December 29, 2015 indicates that we did receive and deny this as after the account end date. However, we have now updated the account to reflect the December 31, 2015 end date and the claim has been approved and the balance on this account in the amount of $522.52 has been paid today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We were contracted with ADP in 2012 to process payroll, time and attendance and file all tax forms. ADP did not file our 940 (federal unemployment tax) and never notified us that they did not file. We received a letter from the IRS stating this was incomplete. In addition, they are now trying to charge us to file it late. I have forwarded them our authorization form we signed in January 2012 stating they would file these specific taxes.Desired Settlement: I would like ADP to fulfill their contract agreement and pay any penalties that may have incurred.

Business

Response:

Illinois (IL) and North Carolina (NC) unemployment were not filed due to ADP not having the identification numbers. These two jurisdictions require ADP to have this information in order to file. To file the annual 940, ADP must also file all unemployment jurisdictions. The 940 references the unemployment filings on lines 1a, 1b, and 2. The IRS also certifies wages with the states. The 940-a is used if you are doing business in a state impacted by the credit reduction tax. North Carolina (NC) is one of the states impacted in 2012. ADP communicates the filing responsibilities though the Quarterly Tax Verification Letter (received mid quarter each quarter with the payroll), Statistical Summary received with each payroll, and the quarterly Statement of Deposits. These documents would have indicated your company was responsible to file NC and IL unemployment as well as the 940. ADP will submit a special filing request to complete the 2012 940 at no charge to your company as a goodwill gesture. The company will receive a "signature ready" form. The additional tax due for the credit reduction tax should be attached to the filing and submitted to the IRS.

Review: I was given an incorrect account number for my direct deposit information and now that the company has received my money via direct deposit (TO THE WRONG ACCOUNT) they cant seem to find or tell me where my money went or if they can or have attempted to find it. As far as MB Financial Bank backing the company goes ha ha ha!! I called MB Financial Bank several times and they dont have access to my account even thou the routing number belongs to that bank!! I cant get anywhere with either company.Desired Settlement: FIND AND GIVE ME MY MONEY!!

Business

Response:

We have reviewed the complaint dated February 9, 2015, filed by M[redacted].

ADP provides clients with a beneficial network branded payroll card that includes various ways for our cardholders to utilize their card, including receiving loads onto the card from other sources.

Our records indicate that on January 16, 2015, M[redacted] called cardholder services to inquire about setting up direct deposit to the card with her new employer. The customer service agent explained the process to obtain the routing and account number associated with her card. Ms. [redacted] instructed the customer service agent to process her request, which was approved. The customer service agent advised her that the routing and account information was available on the consumer website but also proceeded to provide the information to her over the phone. Ms. [redacted] repeated back the routing and account number to the customer service agent. In reviewing the recording of the call, it was determined that the correct information was provided to Ms. [redacted] by the customer service agent and repeated back by Ms. [redacted] to the customer service agent.

On February 6, 2015, Ms. [redacted] contacted cardholder services to inquire about two deposits she was expecting to her card. One deposit was from her employer and the other from the IRS. The customer service agent confirmed that there were no scheduled deposits to her card and Ms. [redacted] was advised to contact her employer and the IRS. Ms. [redacted] asked for her routing and account number again and confirmed the information provided to the tax preparer was not correct. She was advised again that she needed to contact the IRS.

On February 9, 2015, Ms. [redacted] called again inquiring about her two deposits that had not posted to her card because of an incorrect account number she provided. She was advised that ADP would look into the matter and contact her back. On February 10, 2015, a follow up call was placed to Ms. [redacted] in which she indicated that the deposit from her employer had been rejected back and she was working directly with her employer to retrieve her funds. She wanted ADP to look into the deposit from the IRS. ADP investigated the matter and on February 12, 2015, a follow up call was placed to Ms. [redacted] to confirm that the deposit from the IRS was also rejected back and she would need to contact the IRS directly to retrieve her funds.

I hope this response adequately addresses the concerns of both M[redacted] and the Revdex.com. Should there be any additional questions, please feel free to contact me directly.

Sincerely,

Review: Our account was canceled in June. It took several calls, and then we got a confirmation # [redacted] to insure that our account was closed.We first sent a letter on June 20, 2013.We continued to get charges and contacted ADP several times. We have faxed the information requested on July 19, 2013 and July 30, 2013.We then were directed to [redacted] and requested the same information; in different formats. Those were e-mails dated August 13, 2013 and September 5, 2013.Desired Settlement: We are requesting a refund of $362.98:$147.62incorrect fees withheld from our Bank 131.36payroll taxes withheld and not paid (new Company filed reports) 84.00FUTA taxes withheld for 2 years (as non-profit not required)

Business

Response:

A review of the customers account has been completed and we have contacted the customer. We are working with [redacted] to obtain a refund for [redacted] Council of CA in the amounts of $131.37 for the State tax deposit made on their behalf and $42.00 for the FUTA tax deposit made on their behalf. We are also issuing a refund of payroll fees in the amount of $267.30. [redacted], the representative for [redacted] Council of CA has agreed to this resolution.

Sent on: 2/10/2014 7:09:04 PM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When signing on board to switch over to ADP as our payroll company, we were offered a promote for free W-2's and 1099's at the years end. Not only were we charged for these W-2's and 1099's come the end of the year, but I have spent over 4 hours on the phone with ADP trying to get money back that was never rightfully theirs to take in the first place. This is completely unethical to agree to terms and then for me to have to catch their charging us. In addition, the time wasted on fighting to get my money back is absurd.Desired Settlement: Quite simple, I want my money back.

Business

Response:

A manager from our service team has been working with our client to provide reimbursement in the amount of $537.10. The 2014 W2’s were billed in error and debited from our client’s bank account. The client will receive the refund via a credit to their bank account on Thursday, February 12, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] I can confirm that I have received the funds back to my account today, but have still not received my W-3. I would like to know when I will be receiving this, since it is now long over due.

Regards,

Review: I made a dispute on a transaction because I did not recognize it. The charge and the company did not match what I was told. When I found that it was a legit charge, ADP was supposed to cancel the claim and release the funds to Southside Electric. That was in January. It is May. The funds have not gone back to Southside. Southside claims that ADP have not send the funds yet. ADP claims Southside is not responding. This has been going on for months. They have been giving me the run around and all kinds of ridiculous stories. I dont know which company has my money, but they need to figure it out. ADP then debited my card for another 250. I have a negative balance of 250 because a temporary credit was given before I realized the charge was legit. The company states that it can only send the funds back to Southside. They cannot just balance my card out and close the account. Therefore, this company has charged me 250 twice.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the funds sent back to Southside.

Business

Response:

ADP Payroll Services, Inc. (ADP) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a Visa branded payroll card. In reviewing Ms. [redacted]es’ account, ADP was able to determine that on November 22, 2013, Ms. [redacted]es conducted an online transaction to submit a payment to Southside Electric Cooperative in the amount of $250.00 using her Aline Card, a payroll card. The transaction was manually entered by the merchant. Therefore, there was no authorization code for the transaction. However, given Ms. [redacted]es had sufficient funds in her card account, the merchant was able to process the payment. On January 12, 2014 Ms. [redacted]es called cardholder services to dispute the transaction for $250.00 by Southside Electric Cooperative along with 10 other transactions. Ms. [redacted]es’ was provided a provisional credit for the $250.00 that was loaded back to her Aline Care the same day and a letter was sent to Ms. [redacted]es advising her of the provisional credit and the fact that ADP had begun an investigation of her disputes. On that same day, a chargeback for $250.00 was submitted to the merchant, Southside Electric Cooperative, in compliance with the Visa rules. On January 15, 2014, given Southside Electric Cooperative did not obtain an authorization code before processing the payment of $250.00, in compliance with the Visa rules, the chargeback with Southside Electric Cooperative settled and ADP effectively collected $250.00 from the merchant. This represented the amount of the provisional credit that was already provided to Ms. [redacted]es and loaded on her Aline Card on January 12, 2014. On February 18, 2014, Ms. [redacted]es contacted cardholder services to withdraw or reverse the dispute she filed on January 12, 2014 for the Southside Electric Cooperative transaction in the amount of $250.00. Cardholder services sent a letter to Ms. [redacted]es confirming the withdrawal of the dispute and notified her that the provisional credit of $250.00 that was provided and loaded onto her Aline Card on January 12, 2014 when she originally filed the dispute would be reversed five (5) business days from the date of the letter, or February 25, 2014. Ms. [redacted]es’ account balance on February 18, 2014 was zero ($0.00). On February 25, 2014, the provisional credit of $250.00 was reversed, but due to a zero card balance on that date, Ms. [redacted]es’ card account balance after the reversal was a negative $250.00. To ADP’s knowledge, Ms. [redacted]es made no attempts to load funds to her Aline Card to ensure sufficient funds would be available before the provisional credit was reversed. March 2, 2014, was the deadline for the merchant, Southside Electric Cooperative, to represent, or debit Ms. [redacted]es’ Aline Card again for the $250.00, which [redacted]es was no longer disputing. The merchant never represented. On March 10, 2014, Ms. [redacted]es contacted cardholder services indicating the merchant, Southside Electric Cooperative, had not received the $250.00 payment. As of that date, ADP was not aware and had not been alerted that Southside Electric Cooperative had not initiated the transaction again which was disputed by Ms. [redacted]es on January 12, 2014. On March 13, 2014, Ms. [redacted]es again followed up on the payment to the merchant, Southside Electric Cooperative. On March 15, 2014, given Ms. [redacted]es withdrew her original dispute and despite the fact that ADP was unable to recover the provisional credit from Ms. [redacted]es in the amount of $250.00 and the fact that Southside Electric Cooperative had not initiated a transaction for the disputed amount, $250.00 was disbursed to Southside Electric Cooperative’s acquirer bank, Citicorp Payment Services, Inc. The transaction was successfully completed. On April 3, 2014, Ms. [redacted]es again contacted cardholder services inquiring about the payment to Southside Electric Cooperative. Ms. [redacted]es was informed the payment was successfully forwarded to the merchant on March 15, 2014, despite the fact that ADP had not recovered the $250.00 from Ms. [redacted]es and her card account was still in the negative. On April 8, April 15 and April 22, 2014, emails were sent to Ms. [redacted]es regarding the negative card balance of $250.00, which resulted when she withdrew her dispute on February 18, 2014 of the transaction of $250.00 to Southside Electric Cooperative. Ms. [redacted]es never responded. On April 28, 2014, Ms. [redacted]es was notified her account was being closed due to a negative balance. On May 21, 2014, Ms. [redacted]es’ card account sent for collections due to the negative balance of $250.00. ADP is uncertain of how Ms. [redacted]es arrived at an amount of $500.00 as the only amount in question is the $250.00 Ms. [redacted]es owes ADP as a result of first disputing and then withdrawing the dispute for the Southside Electric Cooperative transaction. As indicated, Ms. [redacted]es benefited from ADP advancing the $250.00 payment to Southside Electric Cooperative even though ADP was unable to debit that amount from Ms. [redacted]es’ card account given it was at a zero balance when she withdrew her dispute. I hope this response adequately addresses the concerns of both [redacted]es and the Revdex.com. Should there be any additional questions, please feel free to contact me directly.

Review: My pay check has been loaded to my pay roll card and the company will not release my funds which is causing me hardship in the form of late fees and things of like natureDesired Settlement: To have my money forwarded to me with out further delay

Business

Response:

ADP Payroll Services, Inc. (ADP) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a [redacted] branded payroll card. In reviewing [redacted] account, it was determined Mr. [redacted] payroll from his employer was loaded onto the card the morning of January 2, 2014, via an ACH deposit of $[redacted]. Mr. [redacted] had full access to his funds on that date and he subsequently withdrew most of those funds from his pay card on January 2, 2014. The card is still active and the cardholder has received payroll loads subsequent to the January 2, 2014 payroll load.

ADP was informed the employer communicated to its employees they would receive their pay on December 31, 2013. Unfortunately, the employer encountered some technical issues on their end in processing their file which then lead to the payroll not posting until January 2, 2014.

We hope this response adequately addresses the concerns of Mr. [redacted] and the Revdex.com. Should there be any further questions, please feel free to contact me directly.

Sincergly,

ADP Wage Payments Client Services Team Lead ###-###-#### Ext. [redacted]

Review: This business switched payroll companies in summer of 2011. Since then, ADP has not paid the money that they have taken to go to CT withholding tax to the proper tax ID# on multiple occasions. After notifying them, and receiving the run around for over three months now, I have no other options aside this and to write the attorney general of CT. The correct number was given in hard copy upon signing up. The overly arrogant pushy salesperson who signed us up and did the paperwork for the switch is no longer with the company of course, and nothing he did was correct from day 1. All information was derived from Paychex payroll records, and beyond larger items being incorrect like the tax ID# he even left out the addresses of employees for the checks. As soon as I signed I never got a call returned or any help from ADP. I corrected what I could in their online system, however clearly I did not have a broad enough scope to eliminate all of the doltish salesman's careless errors. To this day the state of CT is sending overdue notices. In past discussions ADP keeps requesting copies of different late tax letters from the state from us instead of actually getting to work, and demanding the state issue them copies of the cancelled checks that went to the wrong ID#'s account. After that they would only have to request a refund and send the check to the right#, or request a transfer to the proper account. I have sent them all of the files they requested so far, and again re-sent them today. I do not have the thousands that the state is owed, and ADP needs to clear this up right away. They even had the nerve to say that we were going to have to pay them to make the corrections, when clearly they have violated the contract by negligently sending the taxes to the wrong ID#, and by not clearing this problem up which could result in additional penalties. The services I have paid them for were not done completely, and it seems to me I should be owed for my work fixing their errors.Desired Settlement: Send payment to the right ID#.

Refund partially, my fees since summer 2011 for withholding coverage, due to the fact that I had to do a lot of work, and honestly would not have hired their service if this is what they said they would do. I pay them good money.

Business

Response:

I am writing in response to the complaint submitted to the Revdex.com Serving New Jersey on September 30, 2013 with an ID of [redacted]. The client noted in the letter signed up with ADP on October 7, 2011 and provided information from his previous payroll company to enable ADP to accurately set up their account. A filing issued to the Connecticut Department of Labor was provided to ADP. ADP used the ID number on this filing to file all necessary paperwork to the Connecticut Department of Labor from that point going forward. The client later received a notice of failure to file due to ADP filing on with the incorrect Connecticut ID number. The client notified ADP of the notice she received on July 1, 2013 and was instructed to send the notice to ADP for review. After the notice was not received by ADP, ADP made several attempts to contact the client in an effort to secure a copy of this notice. On August 2, 2013 ADP received the notice and came to the determination that a correction was needed to change the ID number on the filings previously submitted to the Connecticut Department of Labor. ADP worked with the client and received confirmation it was ok to proceed with the corrections on August 26, 2013. All corrected filings have been submitted to the Connecticut Department of Labor on September 3, 2013. The Connecticut Department of Labor can take up to 10 weeks to process an ID change correction. ADP spoke with the client since receiving this complaint from the Revdex.com Serving New Jersey. On October 8, 2013 ADP explained to the client that ADP has submitted the necessary filings and will provide him the paperwork as confirmation. ADP also explained that the client was not charged for the processing of the corrections and ADP will abate penalties and interest. At this time ADP and our client are working in alignment to resolve the issue described in the complaint ID [redacted] and it does not appear that further action be required by the Revdex.com Serving New Jersey.

ADP totally ripped me off. I was an employee of a company who had ADP. During open enrollment I spoke with an ADP rep and explained her that I wanted high delectable insurance combined medical savings plan. I was directed to enroll in their Medical Reimbursement Plan. Now that I'm no longer an employee of that company I found out today that they did NOT put me in a medical savings plan. They put me in a medical reimbursement plan. This means that the $2,400.00 I had put in the plan is GONE as soon as I left my position. IT NOW BELONGS TO THEM!!! I BELIEVE THIS IS FRAUD. PURPOSELY PUT ME IN A PLAN WHERE THEY KNEW I WOULD LOOSE MY MONEY!!!! STAY AWAY!!!!
Let me think, should we put him in a plan where he keeps his money or one where we keep his money.........

Review: ADP begin to garnish wages months after the original order/judgement had been satisfied, and would not act to resolve the error in good faith.

Last year, I had a wage garnishment levied against me, which was valid. It took quite a few months for it to be satisfied, but in November 2014 it was paid in full -- and they stopped garnishing my wages.

This past week, a full 7 months later, my employer transferred me to another part of the organization, which meant my pay would actually be coming from a different budget. When they transferred my information over, for some reason they transferred the original garnishment order as well, and have begun garnishing my wages yet again. I've contacted them about 7 times about this issue, and even though they said there would be resolution within 48 business hours, they have not provided me with any information in the past 96 business hours. The employees have no other information other than, "it's under research", and this is causing a lot of hardship since hundreds of dollars were improperly withheld from my pay.

The reference number they assigned is [redacted]Desired Settlement: I'm seeking to get my pay that I earned deposited into my account, as it should have been five days ago.

Business

Response:

I apologize for the inconvenience. This money was refunded to the employee on June 2nd, 2015.

Review: We cancelled our contract with ADP due to pricing and service issues back on June 30th, 2013. Since transitioning to our new payroll provider, we need ADP to provide a Affordable Care Act Report for the year 2012. We gave ADP an example of this report by providing the 2013 version. This report for 2012 allows us to complete our corporate 2013 Income Tax return. ADP is refusing to provide this report as they will not assist terminated clients. Like a CPA firm, there is no law forcing them from furnishing us this information. But, as a courtesy, most accounting firms will transfer data to new firm upon clients request. ADP refuses to help in any fashion. We even said we would pay for ADP's time for the their assistance. But we were still refused.

For reference our ADP customer Code is 1HK.

Thank you, Desired Settlement: Looking for help creating this ACA report for 2012. We are told this wasn't an issue of data being purged but simply company policy.

Business

Response:

ADP is able to provide some of the data the client requested. We have left our client contact several messages in an attempt to help her obtain this data. As of today she has not returned our calls

Review: On 01/11/2014 ADP in error delivered my w4 to an employee address and has charge my checking in excess a total of 3,800.00 in fee within a month. I have called and cancel the services three time and continue to be charge monthly services feee for a service I do not want. I have called severely times to ressolve this issue and have not be help.Desired Settlement: I would like for ADP to do the following:

cancel the services

stop billing me monthly

and refund the 3800.00 that has been charge to my account

Business

Response:

A review of the client account revealed the fees charged were for multiple payrolls processed by the client. The fees for services are outlined on the Sales Order (agreement for services) which was signed on 9/9/2013 An explanation of these fees is included in the Terms and Conditions of the agreement. Some of the debits to the client's account was for the tax liability incurred when the payrolls were processed. The tax deposits were made by ADP on behalf of the client and any refund would need to come from the agency after the tax returns are reconciled. Our client service and management teams have reviewed the activity on the account with the client. As a courtesy, the payroll processing fees will be refunded. The account has been terminated and no further debits will occur.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Review: They had no reason to to take 50.00 dollar fee out of my 401 k so I can transfer money to another 401 k. I never signed anything for fees. and what they did was wrong. they cannot take 50.00 fee out of my 401k without getting penalized by the federal government. because the money they took from my 401 k was not taxed . I am pretty sure it does not cost $50.00 to write me check and mail it to me. this is such a scam!Desired Settlement: I want my $50.00 which is owed to me!

Business

Response:

All fees are disclosed in your former employer’s plans participant fee disclosure statement. This statement is available to you online at mykplan.com. ADP Retirement Services does a yearly reminder via email that the participant fee disclosure is available to you. This disclosure indicates a $50 fee for final distribution. Fees deducted from your account are not taxable or reported as income to you. This fee is part of the recordkeeping agreement between your now former employer / plan sponsor and ADP Retirement Services (the record-keeper). Administrative fees for certain services or transactions you request may be charged directly to your account if not paid by your employer or by the plan or both. The plan sponsor has fiduciary responsibility for the 401(k) plan and is aware and agreed to all individual expenses as explained in the participant fee disclosure statement.

Consumer

Response:

I am rejecting this response because: I did not agree on the 50.00 fee!!!!!!!!!

Business

Response:

We understand you were not made aware of this fee via the Fee Disclosure Statement and ADP will refund your distribution fee. An additional check for the refund has been generated and is being mailed to you. We apologize for any frustration you have experienced. If you have any questions, please do not hesitate to contact us. A customer service representative can assist you Monday through Friday, ###-###-#### from 9 a.m. to 7 p.m. EST

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: ADP was our payroll company until we joined the the ADP TotalSource Group. We had asked that ADP continue to file our taxes as it had done in the past. They filed them but never made the necessary payments. When I received the IRS Discrepancy Report I forwarded it to them. I had to file it twice with them until I heard anything back. They never paid it and never notified us that they had not paid it. When I called today when I finally received a letter back from them saying they had not paid it and it was not their responsibility. I called and they could not give me proof that they had notified me that they were not going to pay the amount and deduct it from my account as I had authorized them when I joined ADP TotalSource.Desired Settlement: I would like ADP to have good business practices and do the right thing. If they are not going to make the necessary payments, we should have been notified.Thank you.

Business

Response:

We immediately followed up on this matter and have resolved the referenced tax issue to the satisfaction of our client. In addition, we provided our client with direct contact information for our management staff should any other questions arise regarding this account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They agreed that there was an error on their part and have rectified the situation.

Review: This company was hired by my ex's company to handle wage garnishments. He is court ordered to have $1049 taken out of each of his two paycheck a month. They have been deducting only $595 of each check since 11/27/15. They have made no contact with me ( the recipient of money) and have been holding money deducted from 3 of his paycheck sand refuse to send it to me. I have called them repeatedly about the inaccurate amount being deducted and their refusal to send me my support payments they just say that they are only taking 25% out his checks even though the court order states 50% and that they will hold deductions for 52 weeks before sending it. This money pays out rent. And is now 3 months past due. Also the total monthly amount is short about $1000 since they are taking out the wrong percentage.Desired Settlement: I want the percentage corrected. I want the money they have collected sent to me ASAP, and I want the additional money for the month of November sent as well. Total amount for November should have been $2098 they only deducted $595. They also only deducted $595 on 12-5-15 and $595 on 12-25-15 leaving $908 being owed for the month of December. I want this money sent to the address provided in the writ of garnishment immediately.

Business

Response:

I contacted the custodial parent on 01/07/2016 and advised her that we researched her concern and have addressed and corrected the issue with her support payments. Additionally, I reviewed with her that, as shared with her on her previous calls to our call center, ADP sent her a check on 12/28/2015 by regular mail for the amount of $1048.70, check #8365027 and that this check includes the partial deductions that occurred within the check dates of 12/11 and 12/24, 2015. The custodial parent confirmed that she has received check [redacted]. In addition, ADP has sent her another check via overnight courier for the amount of $1856.23 to compensate for the amounts that should of have been withheld going back to the date the support order was processed. I will follow up with the custodial parent today, 01/08/2016, to provide her a tracking number for this check. ADP has apologized to the custodial parent once more for any inconvenience this issue might of have caused her and invited her to get in touch with me should she have any other questions or concerns with which I may be able to help her. We will work to ensure the custodial parent does not have any further issues with her support order attributable to ADP.