ADP

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

ADP is able to provide some of the data the client requestedWe have left our client contact several messages in an attempt to help her obtain this dataAs of today she has not returned our calls

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Automatic Data Processing Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: August 22, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: Revdex.com Case ID [redacted] To Whom It May Concern: We have reviewed the complaint dated August 15, filed by [redacted] By way of background, ADP outsourced its stored value payroll card solution to [redacted] *** ( [redacted] ) until Although the cards are co-branded with ADP, all cards issued as part of the outsourced solution are issued and managed by [redacted] Based upon our inquiries of [redacted] Ms [redacted] has an account that was issued under the outsourced solution (the “Account”)In addition to confirming the existence of the Account, [redacted] has provided the following information: • The complaint received is related to a charge in the amount of $posted to the Ms [redacted] Account, which she indicates was unauthorized• According to [redacted] records, Ms [redacted] reported her card lost/stolen on June 22, 2014, at which time she also advised [redacted] the transaction was unauthorized• A new card was issued on June 26, and shipped to Ms [redacted] • Dispute documentation was also mailed to Ms [redacted] to complete and submit for review related to the $charge• The completed dispute documentation was received by [redacted] on July 9, 2014, and based on a review of the account, [redacted] denied the claim• Ms [redacted] submitted dispute documentation again on July 14, 2014, which was also denied• [redacted] has indicated it denied the claims based on the fact that Ms [redacted] had several prior undisputed charges from the same merchant, as well as undisputed charges after the transaction in question• In light of the prior and current activities on the account, [redacted] directed Ms [redacted] to contact the merchant directly to resolve the inquiry• Should Ms [redacted] have additional questions related to this dispute, she should contact [redacted] customer service at ###-###-####We hope this response adequately addresses the concerns of the claimant and Revdex.comShould there be any further questions, please feel free to contact me directlySincerely, [redacted] ADP Wage Payments Client Services Manager ###-###-#### Ext[redacted] Sent on: 8/22/3:45:PM Sent by:

the worse company everI got problems to run payroll after our GM got problems with health and retiredADP did not have second name (i am wandering how it happened, because when my other company used ADP, we had people as contact and for any changes they always asked confirmation of my second contact person) and now, as they stay, because of security, I can not have access to RUN softwareBut my ex employee canI had option to verify who I am thru email, but my ex employee used his personal emailAnd worse - my ex employee is sick and I can not rich himSecurity or the dumbest policy ever ? Good idea, but executed the worst way ever

So my daycare had charged my card and then reversed it right away within 1 hour, I waited 5 days for ADP to reverse the charge, they never did, I called them this morning and was told by the rep Patrick that it will eventually go back on the card and that his supervisor will tell me the same thing. I advised to him it had already been reversed and my daycare showed it had gone back onto the card. I requested to speak with his supervisor after a 20 minute wait the supervisor asked do you have anything proving it was reversed I stated yes I have the transaction reversal number and the authorization number from the daycare, the supervisor then asked me about 8 more times if I have anything I can give them I stated YES and repeated myself. Maybe they just don't understand English, or they just have lousy business manners I am STILL WAITING to be refunded my money, even after they were given proof of everything. This company is a FRAUD and they will hold your money as long as they can hoping customers will not say anything. THE WORST BUSINESS TO TRUST YOUR MONEY WITH!!!!!