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Adrian Juan Loera

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We thank you for sending the letter on May 11th 2016 in regards to [redacted], in regards to maintenance issues and concerns, however her requests were addressed in a timely fashion.
[redacted] received a new dishwasher at the time of move in, it was operable. When our...

maintenance team inspected the appliance, it was found that the resident actually had broken glass, loose change, etc., inside of the garbage disposal which caused her dishwasher not to drain correctly. Maintenance did fix the issue and unlocked the drain.Maintenance also went to [redacted]'s unit to fix the clogged drain the bathroom, and the resident turned maintenance away, stating that she needed to clean her bathroom before they could enter the unit, this happened on two occasions. Maintenance was able to gain access to the unit and determined that a part will need to be ordered in order to remove the hair from the drain in the tub, as well as a part for the dining room closet to be placed back on track. Both parts are on order and should arrive the week of May 30th 2016.
We do value all of the residents that reside at English Village Apartments ans see to it, that each maintenance request is handled in a timely fashion. [redacted]'s request will be completed once parts arrive, and we will schedule an appointment with the resident to make sure we will be granted access to her unit. Her maintenance requests, have never been lost, and are computer generated at all times.
The security deposit and pro-rated rent for the above mentioned resident has been credited to her account in the amount of $150.00 on July 16th 2016 and her account is in good standing at this time.
$100.00 (Security Deposit)
$50.00 (For Inconvenience)
Should you have any other questions or concerns please do not hesitate to contact us at the above mentioned number.
 
Holly P[redacted]
Property Manager
English Village Apartments
317-359-5070
Hp[redacted]@birgeandheld.com

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