Dear Revdex.com, We received your letter notifying us of a complaint (ID: [redacted]), placed by Mr. [redacted] and would like to take this opportunity to respond. Mr. [redacted] of [redacted] did call us and we were reviewing our bid contract with him to find the issues he had with our...
work when we received your complaint letter. The work he agreed to and hired us for was completed and paid in full. This included: • New fencing around the rooftop HVACs • Minor repairs to patch and seal We did include a note on our bid that if discovery of extensive dry rot or other repairs were needed at the time we would address these with the owner for a change order, which we did not need to do. In conclusion, this was a minor repair job only--not a full roof replacement or guaranteed roof repairs against further roofing issues as we originally bid for a new TPO roof that was rejected as too costly. Sincerely, Adrian R[redacted], President
Dear Revdex.com, We received your letter notifying us of a complaint (ID: [redacted]), placed by Mr. [redacted] and would like to take this opportunity to respond. Mr. [redacted] of [redacted] did call us and we were reviewing our bid contract with him to find the issues he had with our...
work when we received your complaint letter. The work he agreed to and hired us for was completed and paid in full. This included: • New fencing around the rooftop HVACs • Minor repairs to patch and seal We did include a note on our bid that if discovery of extensive dry rot or other repairs were needed at the time we would address these with the owner for a change order, which we did not need to do. In conclusion, this was a minor repair job only--not a full roof replacement or guaranteed roof repairs against further roofing issues as we originally bid for a new TPO roof that was rejected as too costly. Sincerely, Adrian R[redacted], President